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March 2024 by Lauren Hirsch
Elsa was amazing! Took time to make sure everything was as it should be. Amazing experience for my first time there! Can’t recommend Elsa enough!
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February 2024 by MayRose
Love my experience in this place definitely will go back! ?
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December 2023 by Dorrine Griesbaum
Absolutely love this business. The girls are super nice and I especially love their manager Chynel.
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December 2023 by Barbara Schmehl
Had an amazing massage today with Jennifer. Place is clean and atmosphere is relaxing.
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November 2023 by Christopher Brown
Excellent service!
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November 2023 by Jen Brown
It's a nice place and very relaxing. The therapists are very friendly.
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November 2023 by Beth Harp
From the moment you walk through the doors, you are greeted with relaxation! The facial I received was fabulous and left me feeling rejuvenated and relaxed all at the same time.
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October 2023 by Marke Wismer
This place consistently disappoints. The last time I tried to go here, I booked a massage, only to show up and find out that my appointment had somehow gotten cancelled.Today, my wife went for a massage AND THE SAME THING HAPPENED.She had an appointment and it mysteriously was “deleted” from their system. Little was offered in the form of an apology. They gave a couple of times in the upcoming days where they could fit her in, but none of them work. Between work and kid’s functions, we have very little time to schedule things like this.Our evening was planned based on her having a massage, so when that didn’t happen, all of our plans had to change.The only thing they do good here is pressure you to join their monthly club. But when you can’t guarantee your appointment won’t get “deleted”, there is no sense is signing-up for it.
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October 2023 by Gabriela Batchelor
Very disappointed. The idea of a membership sounded great, but I have to make appointments months in advance for a massage. I can never get the same masseuse because of staff turn over is so high. And, the staff at the Allentown location were just rude when I cancelled my membership in person. They will still be charging me for one additional appointment. I have appointments booked out until December now. You’re supposed to have 90 days to use your last appointment, but I fear they wouldn’t be able to get me in before the 90 days is up for my last massage. FYI - When you take people’s money for services you knowingly can’t provide it’s called theft.
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August 2023 by Linda Dyer
Don't join the club. They rip you off. Lousy service. Massage people there don't know how to give s massage. They give you a rub down with their elbow. I went for a massage and got a rub down. And they are raising the club price in September 2023 and it is not worth it. You only get a 45 minute rub down. Manager is not nice to talk to. Never again i already booked some where better and much cleaner place. The massage people and behind the desk people all quit on them. Every time you go there it is new workers not the same faces. The facials stink they just want to sell you their expensive products be aware.
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July 2023 by C D
Terrible customer service and knowledgeable staff during the holiday season when calling the store about promotions received via email ... nothing on the email stated that you had to use it online only ... staff hung up the call when asking questions. When speaking to management ? they also had all kinds of excuses as well. They had the NERVE to cold call me as of 7/23 to sell more services to me and after i explained the terrible experience I had at the holidays the staff simply hung up the callTERRIBLE CUSTOMER SERVICE! clearly you can see months later
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May 2023 by Victoria Lopezrogina
I was charged for an appointment that was 2 yrs ago and when I questioned it the staff said a manager would call me back. Shocker no one calledI wanted to cancel due to this and they had a lame excuse that it was “in the middle of a billing cycle”. So they would have to charge me for an additional month.This is a scam. Beware everyone. This is not a legit practice. And management clearly does not care at all about customer service.
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May 2023 by Bridget Mccollough
I have a family member that uses their service that charged a late fee for a cancellation. There was NO cancellation and when my family member confronted them they were rude. Please do not use this service
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May 2023 by DivineGoddess 319
Had a fabulous massage with Mike. I got 80min Himalayan salt stone with CBD. Oil! I really enjoy the CBD it’s help long after the massage with pain relief and relaxation! Great Job Thank you
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April 2023 by Susan Makowski
I love getting my facials with Laura! I'm a massage therapist myself, and I specifically go to hand and Stone to get a facial because it's the most relaxed I've ever been. My fave massage therapist is no longer there so I can't speak to that but an hour facial is equally relaxing, if not more.
