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March 2024 by Dara L. Colon
Robin was amazing. She helped us through picking our wedding bands. Thank you so much!!!!
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March 2024 by Alison Zezenski
Talked to Robin about the value of rose cut diamonds. I didn't buy anything but she was so helpful. My Mom died and left my sister and I a ring. We split the diamonds. So we had rings made. She got hers but mine got lost in the mail. Jeweler wants to reimburse me for the diamonds and Robin helped me to get an estimate for a fair value of the diamonds. I am truly grateful. Thank you Robin. With her knowledge hopefully they won't rip me off.Thanks again Robin. With your insight I didn’t get ripped off. The jewelry store in question finally paid me!
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February 2024 by Karen Morgan
We had the pleasure of working with Robin. She was professional, kind, and personable. We had a ring that was purchased 15 years ago. She took the time to research our account and determined we could have it sized for nothing. In taking the time to look over our account she realized several pieces of my jewelry needed to be brought in for examination and cleaning. I’ve been going to Kay for many years. Robin was by far one of the only sales associates who truly care. I could tell she enjoys her job and cares about the customer. Thank you Robin!!!!
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February 2024 by Amber Gockley
Absolutely perfect service! Very knowledgeable and friendly!
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January 2024 by Alexandria Hull
Robin the store manager is nothing short of extraordinary. We had a difficult situation. That she took the time and care to turn it around and create a very satisfied customer. She is knowledgeable, personable, and understanding. . I absolutely love my new rings, thank you Robin. You have a customer for life.
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December 2023 by Amy Valentine
Robin was amazing, thank you so much for having Robin. She made our upgrade experience awesome! Thank you!
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December 2023 by Stacey Porter
Robin was such a pleasure to work with! She was extremely friendly, patient, and knowledgeable. Will absolutely continue being Kay customers.
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December 2023 by Cheryl Parsons
The sales person Robin was excellent explained everything about the Levian jewelry.Was very honest when we asked her a question. Robin was very straightforward. Was very happy with Robin. Would definitely recommend her to anyone. Robin went that extra mile.
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December 2023 by Heather Lynn
The sales associate could not be bothered to help us. As we were trying to look at necklaces she kept walking away, talking to other associates, and even eating. After we left, I realized she had put my order in someone else’s name. I called to get it corrected and she was rude on the phone, saying it’s because she had to leave for an appointment. Then why did she offer to help us when there were other associates available? When she corrected it, she then put the payment as gift card, even though I had used my credit card. When I tried to return it, she told me I couldn’t get a credit on my credit card because it had been purchased with a gift card, even though it hadn’t been purchased with a gift card. She was extremely unprofessional and rude. It is a disgrace that my order was put in someone else’s name and that she wouldn’t credit my credit card for my return. I will not be returning.
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October 2023 by Orlando Vasquez
Great experience! Just purchased a beautiful stunning engagement ring the Kay Jewelers. Venny was absolutely amazing! She made sure the process was simple easy! She was so friendly and even let my mom trying on jewelry! I couldn't recommend her enough! Her names Venny!
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September 2023 by Kelli Francis
My husband and I bought my engagement and wedding band here but weren't able to get the warranty for the band right away. We were told we wouldn't be able to now but Robyn helped us figure out a way to get one. She gave my husband and I peace of mind and we are truly thankful! I would recommend Kay's 100%. If at all possible have Robyn help you with what you need. She truly is fabulous!
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September 2023 by YoSingh82
I was having a rough time with deciding on what to get my wife for our anniversary and I wasn’t even sure where to start. So I went to Kay’s that’s where I meet Venny at the one day Diamond event. Venny is very experienced with the work she does. She had many suggestions and helped me pick the perfect present. Top notch customer service and someone you will feel like you can trust when making these type of purchases. My wife loves her gift and was extremely impressed by it. Thanks Venny ! If you need expert guidance go see Venny.
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August 2023 by Crystal C
We had a great experience with Robin. She really takes her time with her clients and listens to what they want. Highly recommend!
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August 2023 by Elizabeth Wagner
My husband and I have been going to Kay's for 5 years now. I have several pieces. We have designed 4 custom pieces with Venny and she always ensures the final product is exactly what we want. I'm a picky, detailed person and they have not once complained about our requests. She gives her professional input to steer us towards the best decisions. Our wedding bands are exactly what we wanted and we'll cherish them forever thanks to Venny. She is the most personable employee at the store and remembers details about our lives. We have also had 4 pieces of jewelry (not bought at Kay's) repaired at Kay's with no fuss. We plan to continue to shop at this location and would recommend Venny to everyone.
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August 2023 by Robert Rogo
I have been a Kay’s customer since 1967 over these years I have purchased several pieces of jewelry. During these years I have dealt with various employees which were all very pleasant and professional. However the one employee that’s not only pleasant and most professional is “Vinny”. She has also given me, my family and friends 110% of her time every time we make a purchase/s or just looking. She deserves to be recognized for her dedication and service she gives not only to the company but also the the customers.
