-
November 2023 by Cathleen Palm
If you want patient and creative consultation seek out Mary Beth and Chelsea. Mary Beth spent 2 hours with me laid out a whole design for our living room. I went back the next day with a rework and again she sat with me as I kept confusing myself. She kept encouraging me to have Chelsea come out to the house. Next day Chelsea began working her magic. We ended up ordering totally different fabrics based on our house lighting and look. Chelsea did a virtual design and it was beautiful. She has as much talent and creativity as Mary Beth has patience! We went over our budget a bit but honestly these ladies made it (fairly) painless.
-
November 2023 by Risa Marmontello
We had a very pleasant experience with La z Boy . Kim greeted us in the showroom and helped guide us thru the various choices of recliners and fabrics. She encouraged us to use their design services to help pull together the look in our living room. Within a few days we met at our house with Chelsea and cam up with a few options. Several days later we met with Chelsea at the showroom and chose the furniture , rug and accessories for the new living room. She so helpful and we appreciated her advice.
-
November 2023 by Michael Leonardziak
Enjoyable experience with Scott and Chelsea. Both knowledgeable and helpful making the furniture buying a non stressful event. Chelsea even came out to our property with samples to help in our selections! Highlight recommend both of them.
-
November 2023 by Jesse Torrens
The manager at this La-Z-Boy was great! Very helpful but not pushy. Came in at the right time and the one recliner I really liked happened to be on sale.
-
September 2023 by Danielle Trubilla
We went in knowing which sectional we wanted but weren’t sure on the fabric and the exact color. Kim was beyond helpful explaining what fabrics would be best for us and we were able to actually look and feel all of them which was an enormous help. Not only was Kim helpful but she is incredibly nice. I like that when we walked in and told her at first we were browsing all she did was explain a few things and let us go. That is a a test for me, if a salesperson harasses me and follows me around after I say “I’m browsing” I will walk out of the store. She gave us time and eventually came back over which was perfect in my book! Now my husband and I can’t wait for our new furniture!!!
-
September 2023 by Michelle Kearns
Kimberly Skiles was the LA-Z-BOY associate who helped me select my furniture. She was extremely helpful, patient and knowledgeable during the process. It is quite obvious she is very experienced and able to guide her customers with their furniture purchase decisions. If the need arises for additional furniture, I will seek her out for assistance. She is an outstanding representative for LA-Z BOY and is an asset to the firm.
-
September 2023 by Sheri Graeff
Was greeted as my friend and I entered the door. That gentleman ending up being busy with another customer so he sent another associate to help me.She was very pleasant and knowledgeable. Not pushy at all.She was very efficient with all the paper work and made the process easy.I would highly recommend this store based on customer service alone.
-
September 2023 by Ellen Heim
It was a very positive experience. The salesman and the interior designer were helpful in showing us different styles of sofas and chairs and help us customized both to our colors and patterns.
-
August 2023 by Lonnie Booher
My sectional recliner broke after just 15 months and it was hardly sat on from the time of purchase. To make matters worse the repair technician that La-Z-Boy sent out carelessly gouged my wood console. I went back to the store several times trying to get the console repaired. The store manager herself criticized La-Z-Boy's service department. They then sent me two separate consoles via snail mail that did not match the color of another console in the sectional. They also expected me to install the replacement console which I could not because of electrical wiring to the console. I then asked since they could not match the original color of the wood console to send me two that would match. The service department would not return my calls then so I've turned this over to the better business bureau. The store manager urged me not to bother with the BBB because in her words the BBB would "be of no help." The service department then responded to me and stated that La-Z-Boy would charge me for the second wood console since it was out of warranty. Keep in mind I already paid nearly $200 for the service department to come out the first time and damage my furniture.Simply put La-Z-Boy makes poor quality furniture. La-Z-Boy does not stand behind it's furniture. The service department is incompetent. The sales manager at the store will lie to your face to keep you from seeking outside help that might make her look bad while trying to resolve a dispute to try and fix the furniture.La-Z-Boy deserves negative stars. Save yourself the money, time, and trouble and shop for your furniture elsewhere.
-
August 2023 by Barbara Sarangoulis
We purchased 2 Pinnacle Platinum Power Lift Recliner w/ Headrest & Lumbar for our 95 year old mother and aunt in assisted living. These chairs help reduce water retention in their legs and makes getting up much easier. The sales lady was very helpful, and the delivery men were outstanding. We couldn't ask for a better experience.
-
August 2023 by Bonnie Shaw
Everyone at this store is pleasant and very helpful. My husband and I were both looking for new chairs. We tried quite a few chairs and successfully found just the right one. The staff then checked us out and provided us with the delivery date for our purchased chairs. The whole process at the store was fabulous.
-
August 2023 by Eugene Deren
The sales person and designer were wonderful. We had met with them on a Sunday and called Monday with some questions. The store manager took the call and she was completely awful.
-
July 2023 by Laura Carson
Nice experience picking out a recliner. Sales Associate, Mary Beth was very helpful and was knowledgeable of the products.
-
July 2023 by Amanda Brossman
When we first entered the store, Mary Beth was welcoming and accommodating and made great suggestions. After deciding to purchase items from La-Z-Boy, we began working with a talented and fantastic designer, Chelsea. She asked questions, listened to our responses, and created this unique space for our new living room that fits us well.
-
June 2023 by Don Kiesling
Mary was very helpful and knowledgeable. She did not pressure us at all. We were able to pick out and order something I know we’ll be happy with. Can’t wait for delivery!
