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November 2023 by Nancy Kantor
Staff was very helpful with helping me with my problem.
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August 2023 by Kim
I've been with Metro since 2011 and last night I went to the store in the Berkshire mall and Mike helped me with a phone change, he was so nice and very good at his job!!! Very refreshing to see someone who goes the extra mile to make customers happy!!!!
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August 2023 by Yvonne Prestash
Sales person was very helpful and answered all of our questions
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July 2023 by Debra Briggs
Jazzielynn and Fantasia worked diligently to get my phone transferred to a new device. They were very pleasant and persistent and got the job done! Thank you ladies for doing such a great job and taking care of us! We appreciated your help and time! Debra Briggs and Jeff Guzman
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May 2023 by Roger Reichert
I went to the store for assistance with my new cell phone. I was having issues transferring my new Facebook account. After going to 4 MetroPCS stores in which I was told it can not be done without my passcode; MIKE at Berkshire Mall Metro PCS had my Facebook account transferred within 30 minutes.He was professional, polite, very knowledgeable about technical issues and very personable. He displayed Superior customer service Way Beyond my expectation.I highly recommend this store and Mike for any purchases or issues you may have with your phone. He is truly an expert. Thank you.
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May 2023 by joseph lopez
DON GO THERE, Worst experience, doesn't even deserve one star, careful with Mike and Michael at store, charge for things that supposedly are included like the screen protector, we tried to get a refund for one cellphone, according the envoice and the contract on it, we were on time to return the item, but they didn't care, they said they wouldn't return any money, we had to call the police to show them the receipt, anyway we had to call distric manager to get our money back, is terrible to see this things happening in this country, and even worse with the store where I've been expending our money HIRE THIS KIND OF PEOPLE, they have no manners and have no idea about respect or customer service,
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May 2023 by Bridget Bauder
Got scammed went to get my number transferred to a different carrier because my old one broke. Had a flip phone activated to recover my old number and they gave me a flip phone with a completely new number than my old one and said they couldn't give me a receipt. Thanks man
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April 2023 by Lacy R
I went to this store on Saturday to purchase a new phone. The trip was overall pleasant. The staff was nice enough, however they are scammers. The young lady who helped me was very nice and gave me multiple item for free or so I thought. She asked me if I wanted a case for my phone and told me it comes with a screen protector. She never told me that I would be charged for theses Items. She never told me a price. Even when she gave me a total and I asked her what the price included she said nothing about the screen protector or the phone case she said fees such as sim card, transfer, and a feature change. Her being the employee I say okay it sounds legit. I know when changing over a phone fees come with it. She completely lied. there was no fee for a sim card nor a transfer fee. there is a feature change fee but the other fees on my receipt are for a screen protector I did not ask for, because she told me it came with one.(I was surprised too). and a phone case I though was for free, because that's what she said. She also gave me a pop up and a selfie light. Again, she asked me if I wanted them for free. Please save yourself the trouble of being swindled out of your money by theses employees in this store they are liars and manipulators. STAY AWAY!!!!
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October 2022 by Joshua Heiser
Straight to what I need. But, could have added suggested buys to the main purchase, or common sense like items to add to the main bill. For some reason any time I go to a metro place, they always forget to ask before ringing you up, the first time, in the first purchase.
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October 2022 by Alexandra Menet
Best experience I’ve ever had getting a phone before. Cristina was so sweet and helpful and I’m very happy with my experience:)
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September 2022 by NZ mour
I usually do not write reviews but the way the cashier ( based on the receipt his name is Miguel safz treated me today after buying a charger for my phone from him was extremely horrible . I asked him for what I can use with the charger he first was trying to offer me buying car charger . when I told him I need to be able to plug it at home , instead of offering me a wall charger he ignored me and called the next customer acting busy with others (while I was still talking to him and asking about the alternatives to use the new charger at home I literally bough it from him 20 min earlier)..if he does not know the answer, he could've said it and it would be okay by ignoring me and calling next customer like I did not exist was shocking and rude..at that point he was expecting me to give up and leave but he walked by me he turned his back and said all right I am out of here and he went inside. I am still shocked . I worked in customer service for more than 20 years and never seen such a behavior with customer. I bought few phones from that store before. after this experience i am not planning to go back anymore.
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August 2021 by Frederick J Vicens
Great service by Lee she's gave us a great customer service. definitely coming back on Friday.
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August 2021 by Javier Rodriguez-Vellon (JAYROD !!!)
Oscar was very attentive and professional with me and my wife ???
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June 2021 by Richard Price
When you try to sign up for a phone they say you can not sign up without buying $100 worth of accessories. Other metropcs stores do not require this. Do not go to this store.
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April 2021 by Antonio Cruz
They treat you real nice in there
