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April 2024 by Brinda M.
I used to go there only because of the convenience of being close to my home but it's not really worth compromising care for convenience . The groomers generally lack the compassion and kindness one expects in a profession like theirs ( I say this as a physician ) . not sure if they are overworked but nevertheless, attending to animals requires a certain amount of inner compassion which I don't see in them . They also manipulate every reason to cancel my appointments often . either saying 10 mins late , groomer has another appointment coming up in 1 hr etc . Today I was on time but had to wait outside as another big dog was getting checked in . I waited 5 mins and peaked in and the other dog gor restless / agitated and my little cavachon got freaked out and after a peak , I stayed out to avoid chaos . one staff saw me enter .It was a solid 8mins before I re-entered . It's a part tranparent/ translucent glass door and several staff saw me waiting outside but when I finally went in after the big dog got checked in , they refused to check in my pet saying I was late ! so much for being considerate. Like that was not enough , the staff tried to validate her decision saying she knew when the big dog got agitated ( that was not even until I checked about 5 mins after waiting to see if the other dog was checked in ) . They pulled the last straw !! very frustrated and disappointed customer ..feeling let down despite being considerate.. if you can , take your pet elsewhere !
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February 2024 by Nancy Mcnally
Good prices. Also very well stocked with a range of items for all sorts of critters.But beware, it's the kind of store you go to for one item and come out with ten!YOU know what ima talkin bout.
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December 2023 by Jeff Ricketts
Wide selection of food and toys
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November 2023 by Pennsylvania Dual Sport
Friendly staff. Cleans up my pee and poop promptly
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August 2023 by Gabriela A.
i never had a problem with the store itself, in fact, i have bought a crate and many other things for my shihpoo. i adopted my shihpoo in december and he has separation anxiety but is very friendly to other people and also to all dogs. i made that known when i went to get him groomed. i normally go to petco but i decided to try out pet smart. i brought in my dog and the lady who did my dog was very kind at the beginning and gentle to my dog. when i picked him up, his haircut was horrible. not only was his haircut bad but his nails were cut unevenly and were horribly sharp (i had to file them all the way down at home). she also complained to me about how much he was moving and how anxious he was but she didn't give him the time that was necessary to relax and calm down. i'm not going to put the groomers name because she was very kind. but psa to groomers, if you can't handle a small dog or a dog with PTSD, etc, make that know so us small dog owners know who to book with. 2 starts because i genuinely like the staff at the store but the groomers need more training.
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May 2023 by Vicki Henry
Happy with the customer service here: Hope does a great job grooming my little dog who's a difficult client (he hates getting groomed as much as getting veterinary services!) I took my dog back to her again a couple months ago because she did a wonderful cut for him. All the store staff are helpful & cordial.
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May 2023 by Bill Breese
Grooming cancelled for the fourth time in recent times. All sorts of excuses. Very rude customer care. Not well trained. People in position s they are obviously not qualified for. Take your pets elsewhere. Local PetSmart has gone down hill in a big way. There are plenty of better businesses that will accept.Go elsewhere!!
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May 2023 by B Hammer
They don't have a lot of pet supplies for Birds . We needed baby bird formula. In big containers they had none . All the other stores stock EXACT
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May 2023 by Deborah Coderre
reason I'm giving it a 2 star is because if what I seen there, I saw some beautiful, very young chinchillas. Wanted to take them home, as a long time chinchilla owner, I saw their cage life, they had now wooden items in there to chew. Only plastic items and if they did their research, plastic will kill them or cause life long issues. They can not have anything plastic. They need items to chew. They didn't have any pumice stone to grind their little teeth on to shorten them. Their teeth are constantly growing. They need toys to entertain themselves. Maybe if they had toys they wouldn't chew on all the plastic huts in the cage. But still doesn't make up for the fact that they can't have plastic. Glas, metal, wood or ceramic are the only materials that should be in a chinchilla cage. If your store is about the health of animals. Change this immediately. Also, the dust bath should not be in the cage with them. The dust dries out their small little paws. I saw their paws and they were extremely dried and almost ready to crack. CHANGE IT IMMEDIATELY!!!!
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May 2023 by Sylvia Boronski
Way too Over-Priced. I very rarely visit, except to check out any new products.I keep hoping they will bring in the AQUATIC TURTLE TANK TOPPER ~ so far NO LUCK.! (❓)
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April 2023 by J M.
I took 2 dogs I'd recently adopted from a shelter who had been together as strays to get their nails done..the staff was wonderful! They made sure they were able to be together when they did their nails as I had told them they are very apprehensive around humans they don't know as they were strays. I was very grateful for their thoughtfulness and they did a wonderful job trimming their nails! I have been taking my other dog that I've had for over 7 years there that has terrible anxiety when getting her nails done there for quite some time and have always had a wonderful experience!
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April 2023 by James Wilkinson (Jamie)
I recently purchased a collar for my dog at Petsmart, and I had a great experience! The prices were reasonable, and the staff was very friendly and helpful
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April 2023 by Ruth Hernandez
We use the grooming services regularly. It is easy to schedule appointments online. Their prices seem fair and I am typically content with the services.
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March 2023 by In The Dark
This review is for the grooming salon. I took my dog here 1/16/23 and she is still recovering from a terrible eye infection one month later and $110.00 at the vet.I implore you to sanitize your equipment properly. She came home with red watery eyes and it got worse from there. OTC eye drops did not help hence a run to the vet a few days later.Except for home the groomers was the only other place she went.
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February 2023 by Michael Boyer
A quality location with a nice live bugs section. My bearded dragon gives it two head bobs