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November 2023 by Mathew Asw
I have had the worst experience from this store. They welcome you wholeheartedly but most of them don’t know what they are doing and all they do is just provide with the price.They don’t even know how to process a sale correctly and if you are financing good luck. Beware of their ignorance it can severely hit your credit .
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November 2023 by Mike Kreider
Have been in this store before and typically are swarmed with employees greeting you and asking how they can help. Seemed very odd how my wife and I walked around for 20+minutes, throughout the entire store, and were not spoken to one time. Sat and waited on couch we wanted to purchase for a while and finally had to walk up to front counter to ask if someone could help. Mr Yovany Vargas was helpful though, probably easiest $7000+ sale, anyone could have since, we knew what we wanted from a previous visit. Furniture was delivered quickly and all is good with it.
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November 2023 by Kyle Seidel
I’m pleased with the whole process. It was easy and they communicated well the whole time. Nicole was attentive and knowledgeable. We did not feel pressured at any point, as I had feared. Delivery was quick and they kept us updated on the timing of it. It was a pleasure dealing with this store.
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November 2023 by Brianne DeAngelo
Jeff was a great salesman :) he wasn’t pushy and really took the time to listen to what we wanted. Most importantly, he helped us find a quality mattress within our budget. He went above and beyond and we will purchase from this store when we need furniture again.Update from October 2023- Jeff S. Helped up purchase a new couch for our living room! Again, knowledgeable, really listened to us and gave good suggestions. We found the perfect one and with fast delivery!
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November 2023 by Rebecca Schaeffer
I purchased over $2,000 of furniture on 9/23 and chose a delivery date of 10/14 as I work M-F and am not available for delivery during the week. I got rid of all of my old furniture anticipating that it would be delivered on 10/14. On 10/12 I received a text message stating that delivery was going to be on 10/16 instead. As 10/16 is a Monday this would not work for me. Nobody reached out to me to notify of this change and now they are unable to deliver until 10/21. When I called the store, I was told the “truck was full” and that “I don’t live in an area they deliver to often.” Definitely will NOT purchase from here again!
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November 2023 by Melissa Kelchner
The customer service was just fantastic! Ashley spent so much time with me making sure I got the best fit! She certainly made me feel valued and really appreciated as a customer! Thank you Ashley!
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September 2023 by Robin Gruber
Ashley was very helpful and informative. We told her what we were looking for and she guided us within the store. She allowed us time to browse on our own while still being nearby to answer any questions.
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September 2023 by Amy Steagall
i had a wonderful experience with Crystal Thomas. She was patient, kind, and incredibly helpful. She completely understood my design taste and helped me find the perfect pieces to complete my home.
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September 2023 by Tammy Hartman
James was our point of contact throughout the time that we were in the store. Usually, I am concerned that while trying to look that I would be followed everywhere! James was very courteous and respectful of us wanting to look, and if we had any questions, he was there. I just want to let anyone know that is looking for furniture, that. Raymour and Flanigan’s is absolutely amazing, and James was very courteous, and respectful of our time! Excellent customer service!Thank you,Scott and Tammy
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August 2023 by Neil Hoffman
It would have been 5 star. The furniture available seemed just right for me. My gracious sales representative really knew the store and stock well and made suggestions to modify a set just to my taste. Terrific! But on the downside, I had to worry that I wasn’t getting the discount this purchase had warranted. I asked and was assured that I had. Later, I had to try to recall the ticket prices, and it appeared that I had gotten the discount. Why not, like Giant foods, print out the ticket price and then the price I actually paid along with the % discount. I can’t think of a buyer who doesn’t get a sense of accomplishment when they see it in front of them.
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August 2023 by Stephanie Henry
My husband and I walked in, knowing we were going to purchase a couch but never expected to have such amazing service like we did. We were paired up with Nicole S. Who right off the bat, was absolutely amazing. She listened too all of our concerns, and steered us away from certain couch’s instead of just trying to make a sale. Nicole was extremely personable, and very communicative when there were delays in our estimated arrival time. I highly recommend this location as well, everyone there was very kind. Thank you again, Nicole. You’re a blessing.
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July 2023 by Cheryl Woodley-Jones
My Aunt who is on a walker couldn’t have possibly been treated better by Ashley.I lost her card but she’s a beautiful, petite Mother of 4.She had my Aunt take a seat and brought the chairs to her with Atkinson’s help.I’ve never had this level of customer service at a furniture store in my life & I’m a Grandma. My husband, myself & my Aunt will never go to any other Raymour & Flanigan store or see any other salesperson besides Ashley.They’re not enough adjectives for the kindness and concern Ashley had for my Aunt.We left with a firm accent chair that cost under $350.I’ve bought custom-made sectionals & beds at other furniture stores and haven’t had the treatment Ashley gave us.Kudos to Raymour & Flanigan off Paper Mill Road in Reading, PA for hiring exceptional people like ASL & Atkinson.
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July 2023 by Allison Elzer
Staff was super helpful in finding a rug that fit our needs in a short turn around. We were able to get a discounted piece from the sales floor in time for our next day needs.
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July 2023 by Simone Musolino
Our salesman was super friendly and helpful so we had a really great time shopping in the store. The selection was great, the furniture is really beautiful and there was a lot to choose from. We are very happy with the selection we made!
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June 2023 by John Scales
The store is clean and everyone is so professional. They are knowledgeable about the items they sell. We bought a really nice mattress. Before that we bought a nice dining room table and chairs. There's no game playing or hidden costs.They are a straight forward business .