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February 2024 by JoAnn Konopka
The customer service in this location is above and beyond. They are dedicated caring employees who take the time to ensure everyone is taken care of and happy. I will never go anywhere else. The level of care compares to none other.
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February 2024 by Jorge Chavez-Roque
Great customer service, quick and easyHad an appointment at 1pm there wasn't any delays right on time, had an error with new pair of glasses glasses weren't working for me, got the error fixed with no problems no pressure. can't wait to get my new pair of glasses ? staff was helpful and good
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February 2024 by Kathy Mueller
Everyone at Visionworks was polite and knowledgeable. Propmt service was also great
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February 2024 by Casey Baker
2 years ago, they did my vision they did great, I returned and they're like. Oh, we're so back up it's not funny.
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February 2024 by Michael Alvarez
Service was prompt and solved any and all problems.
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February 2024 by Brenda Weidenhammer
I give this location of Vision Works 5 stars for several reasons. I am one of those "difficult" customers who takes several visits to get my progressive glasses to fit just right for me. The whole staff is patient, kind, and will do everything they can until you are satisfied. They go far and above for their customers. Thank you to my friends at Wyomissing Visionworks!! You are the best!
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January 2024 by Stephane Derr
Great customer service and care very knowledgeable and friendly staff and a great selection at good prices
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January 2024 by Matz Mech
Staff is friendly and professional. Steve in particular, is very knowledgeable and an EXCELLENT customer service rep.I think the video doctor thing is pretty cool, the optometrist is very meticulous. She always gives clear insight of my eye health. Ive been a customer for 7 years and never had a bad experience.
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January 2024 by Elaine Deitrich
I had an excellent experience at Visionworks. The selection is good and the associate, Theresa, was great to work with.
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January 2024 by C J
Very professional I highly recommend
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January 2024 by Nicole Wolfgang
Friendly and great communication regarding the process! Great selection of frames available. Accept VSP insurance. I was able to schedule just a couple days in advance. I really appreciated how my tech took the time to teach the tech who was training.I did see the doctor via telehealth which was new, however, it was very thorough. No different than seeing an in-person doc. The tech made everything run incredibly smooth!
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January 2024 by Cheryl Raven
I've had no issues with Vision works anytime I've been here.They work with me on insurance coverage. Explaining what will be covered and what isn'tAny extras I wanted, I had to pay for out of pocket. But this was my choice to add them.
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January 2024 by John Gapinski
Everyone was very nice and accommodating, also very professional. A++ !
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January 2024 by Jeanann Leary
I always have a great experience, EVERYONE is helpful and knowledgeable!!!!! I won't go anywhere else! Love this place!
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January 2024 by Delia Beltran del Rio
I made an appointment and was never told it was going to be an “in office-telehealth” exam. I spoke to a “doctor” from a television and she went over the digital exam some young girl did with me. I asked for a copy of the digital exam and the “doctor” said the staff would give it to me. When I paid for my contacts I asked for my copy of the exam and they told they do not give them to patients. Then they told me to take a seat- they had me wait for half an hour and basically didn’t know how to get rid of me and the staff told me someone would call me and be in contact about my records. Of course, as I figured, no one cared to give me a phone call. You call there and can not speak to anyone and it’s not like they are understaffed at all - they had at least 5 girls working there when I was there. They were just looking for a way to get rid of me- because God forbid I wanted my record of my digital exam that I paid for! Disgusted with this place- the worst! No sense of professionalism nor customer service. Never going back - pretty sure it is illegal to withhold medical records as well so we will see where this goes!
