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May 2025 by jake hoyt
Ah yes, Arey Building Supply—where your U-Haul reservation is more of a suggestion than an actual plan.
I reserved a 10’ U-Haul truck online to be picked up at 9:00 AM on 5/28/25. I showed up on time, walked into the main building, and was greeted by three very polite and friendly cashiers who—despite their kindness—immediately told me they couldn’t help with U-Haul rentals. Apparently, that sacred duty is reserved for one particular woman, who wasn't even in uniform, but who apparently moonlights as the Queen of U-Haul Rentals.
I explained I had already done the work online—you know, that thing where you input all your info to save time. Naturally, she ignored that entirely and restarted the process from scratch, as if the concept of digital reservation was some arcane sorcery. She asked me all the same questions again, then tried to upsell me U-Haul’s optional insurance. I very clearly declined it. I mean, I heard myself say no. But lo and behold, when the receipt came through, there it was—added anyway, because what’s a rental without a little unauthorized charge to spice things up? I decided to let that one go to avoid the inevitable headache. Big mistake.
On 5/29/25, I returned the truck before 9 AM—like a responsible adult— I even took a timestamped photo of the odometer at 8:55 AM because, at this point, I had a gut feeling something was going to go sideways. I handed the keys to a gentleman wearing an Army hat (thank you for your service, by the way), and spoke again to Queen U-Haul herself, who told me I was good to go and that my receipt would be emailed. Great! Done! Right?
Wrong.
Hours later, I found out they charged me for an extra day because apparently the woman didn’t waltz back to her computer until 9:17 AM. Yes, because her delay in paperwork is somehow my financial responsibility. Brilliant. When I called her out on this obvious padding of the bill, she gaslit me with the grace of a seasoned pro—insisting I was confused, misinformed, or just too dumb to read an invoice. Spoiler alert: I’m not. What I don’t understand is how it’s acceptable to ignore a reservation, charge for services not agreed to, and then pass off your own delay as the customer’s fault.
Look, the cashiers were kind, and the short time I spent there suggests there are good people on staff. but the U-Haul operation is a disorganized circus, with one ringmaster who desperately needs help, a clock she can read, and a refresher course on consent before charging people. If you enjoy being overcharged, ignored, and talked down to while giving your money away, this is the place for you. Otherwise, rent your truck from literally anywhere else.
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April 2025 by Elizabeth Burgess
Areys always has what we need without having to go to a big box! They've got a cute craft section too
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March 2025 by Lanny Hotaling
Nice little hardware, if they don't have they can usually get it or tell you where you can get it.
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October 2024 by Daniel Chilson
I always enjoy their store
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May 2024 by Devin Fassett
Normally u ask a customer how many I help you today not what do you want like I'm the burden for wanting to look at diffrent things . Not a good first impression
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October 2023 by Mary Sturdevant
Great staff, great selection, wonderful locally owned business.
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August 2023 by Lisa McCoy
Friendly, helpful staff. Reasonable prices. Well stocked. If they don't have what you're looking for, they'll order it.
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June 2023 by Robin Campbell
Great local store that has what you need!
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June 2023 by Bobbi Madigan
They have what you need.
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April 2023 by Michelle Stroud
Tons of parts, paints, wood, and odds-and-ins to choose from
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September 2022 by Theresia Ruback
I go for the yarn. Great colors. And other hobby supplies.
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August 2022 by Christopher Powell
As good as the big box stores with better service!
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July 2022 by Bruce Kromis
Always friendly staff I frequent here allot.
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May 2022 by Andi Ayres
Great service, knowledge sales staff!
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April 2022 by Marge Walker
Great privately owned lumber/hardware business. One stop shopping. Competes well with the big box stores.
