Big Oak Citgo is a full-service auto repair shop and gas station known for its honest, knowledgeable, and friendly service. Customers consistently describe the staff as good people doing good work, highlighting their helpful and fair approach. The mechanics demonstrate impressive expertise, taking time to clearly explain problems and solutions. A standard practice is providing free diagnostics and assessments. Honesty is a key trait, with the business even recommending customers go elsewhere, like a dealership, if it is more financially beneficial for them, saving clients significant money. The service often goes above and beyond, including free repairs under warranty, free oil changes, and assisting with minor issues like a stuck gas cap at no charge. The team, from the mechanics to the front desk, is noted for being a ray of sunshine—friendly, patient, and genuinely happy to help. This quality service has built a strong reputation in the community, making customers feel they simply cannot go anywhere else.
This is the only place my wife and I will take our vehicles for repair. The service and level of care we’ve gotten from here are second to none; I cannot speak highly enough of their staff in making me feel as though I can trust them. Five stars is not high enough.
May 2026
I got pretty bad news today about my daughter’s car from Tyler at big oak but it was delivered in such a helpful and professional way. I hung up the phone feeling thankful and actually smiling thanks to his demeanor and recommendations. We will be back for sure!
March 2026
Great communication, experienced mechanics. Quick turnaround. Great price on tires and alignment.
