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February 2025 by James Trautman
I had to wait over 45 minutes for them to even answer the phone and later when I call back to get an update they wouldn't answer the phone because it was after 9:00 p.m. and they don't have anyone anymore and southern Pennsylvania after 9:00 p.m. secondly I was told my tow truck guy would show up in 4 hours he showed up in 5 and 1/2 and the operator according to the tow truck driver never gave him my phone number or instructions of where my vehicle was. Fortunately I saw the name of the company that was supposed to be handling it so I called them directly and left them a voicemail fortunately the owner did check his voicemail and turn the guy around and he came back. And I told the AAA person five times to make sure they put in the notes all this information including that I have a AAA Battery in the vehicle from 2 years ago with a 3-year warranty and it's going to need replacement. The guy did not have a battery he was very nice courteous he even scraped my windshield of ice. And it was a towing company out of Maryland and I'm in Pennsylvania and his company is a 1 hour drive away. So he suggested I go out on the highway to try and get the battery charged up but being night time the headlights have to be on and everything. I came home after going out on the highway at 11:00 p.m. because they took so long it was almost midnight. To see just how much it charged the battery after I turned off the vehicle I just decided to see how bright the headlights were. Not too bright. Next day when I went to put the 90 ft of electrical cord out and the battery charger on the battery I went to hit the unlock button on my remote to be able to open the hood and the battery couldn't even unlock the door again. And the person said I'm not putting a battery in because you won't need one. The fantasy wedding or didn't have a battery to honor the 3-year guarantee I'm now paying my local mechanic to do it.
Because apparently AAA doesn't honor their guarantees or should I say don't properly inform their agents that come out to the vehicle to do a proper battery replacement.
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February 2025 by Omar Dugan
Please look at their negative reviews before signing up, you won’t regret it.
I called AAA for a tow on January 21st around 945 am. I was told directly by Lehman’s tow company that they would be there by 12 pm. That time came and went and they never showed up.
When I called for an update I was told that that particular tow company was out on an emergency and they could no longer give me an eta. AAA also said they would not look for another company. I asked if it would better to schedule a time for the tow and they said that wasn’t an option.
So I continued to wait for hours. I called for another update and they said the the tow truck driver was in a meeting and they couldn’t give me a time of when he would be out of the meeting. AAA still refused to try to find another company. This was around 3pm.
Around 530ish the AAA member said that they thought I was comfortable waiting, which is ridiculousness, I had been calling them all day long with each call becoming more inpatient.
AAA didn’t care to help me, and neither did the Lehnan’s tow company.
Around 6 pm I received a call from the tow company directly. They made it seem like they were going to finally help me, but then asked if I could meet the next day at 10am. It’s now 10:40 in the morning and body has showed up.
I just spoke to someone from AAA, and they told me that they aren’t able to give me an update as to when they’ll be out.
The rep then said her supervisor would assist in helping get me a tow faster, when I asked to speak to them, she transferred me to a voicemail, with no information on what they plan to do.
I just canceled their service, their customer service is horrible, and good luck getting a tow if you need it.
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November 2024 by FENTHY THULA
Not sure how this is showing 4 stars because I'm sitting in my broken down truck for roadside assistance & each time they try to connect me with my location, nobody's answering. 1.5 hours still on hold, about to pay $100 to get towed but I'm cancelling my AAA membership - paying $150 membership fees annually for the past 5 yrs, barely using it & the one time I trusted AAA service to come thru when I need it most, they utterly failed. I'll admit AAA used to be reliable, clearly not anymore👎🏿👎🏿👎🏿👎🏿#disappointment
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October 2024 by Miladys Vega
I had to give 1 star because I had to because of the system but if i could i would give it a -0, just one star is too much for them, there are very racist, they were disrespectful and they didn't have any disposition to help I consider those type of agency shouldn't be open, and for sure am not coming back. And they shouldn't have that type for job called "costumer service" if they aren't even gonna help with the minimum.
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August 2024 by Linda stack
Disappointed. AAA doesn't notarized documents anymore. I found out that UPS does.
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June 2024 by Fred Henry
Got pass port foto
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May 2024 by Janice Yancey
As usual great food very nice atmosphere. Will be back
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April 2024 by Kevin Cross
Informative and reliable
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April 2024 by Silver Bunny
Worthless
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April 2024 by Amy Stauffer
Great experience with auto transfer of title. The gentleman was kind and efficient.
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March 2024 by Mandy Michels Kay
Knowledgeable staff and quick service! I come here for all automotive needs, and I'm always very happy with my visits.
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February 2024 by Robert Bragg
The building is HUGE. Walk in and there are people on either side of the building. Nobody to direct me and nobody paid attention. I spent 5 minutes browsing products and left. I booked my own flight.
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February 2024 by Julia Tomblin
Friendly, requested print out for trip
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February 2024 by Angela Kearns
Whoever was the guy that picked my car up from east York petco on Sunday jan 28th went above and beyond. He does not directly work for AAA but I assume he is contracted out. The 5 stars are for that man not necessarily AAA. Yea it’s not for AAA at all.
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January 2024 by Kcas Kcak
Paid for a renewal at the York Location back in November and to this day no card. The customer services reps are RUDE and dont care as long as they got your money.
