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March 2024 by Paul Ramsey
Got what I needed which was a referral to an oral surgeon. Will never go to a commercial dental company again as I'm just another number. The lady who took my x-rays didn't even want to be there and it showed.
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March 2024 by Blu Man25
Twice now I have made appointments & had them confirmed by an associate in the office the day before via phone call including what insurance I have, & even though these 2 attempts to have work done were about a year apart & I had different 2 different types of company PPO insurances....they wait until I'm in the office on my scheduled appointment to tell me they don't accept my insurance. At this point it doesn't matter if Aspen is great or not because apparently it's not meant to be for me to get work done with them. Very poor operation in my opinion, considering its been nothing but wastes of time & never more than a person at the desk telling me I'm sorry there's nothing we can do for you. THAT could've been said before I wasted time & effort to make it to the appointments for no reason.
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March 2024 by Stephani Brown
Dr Williams was amazing with my young daughter. Ensuring he explained things where she understood and was not fearful. Amanda was very soothing as well, making sure she was comfortable and explaining steps before she completed them. Absolutely amazing experience!!
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March 2024 by Jack David
Friendly staff. Explained everything well.
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March 2024 by Alex King
The staff is super nice and courteous when you're there, but man the scheduling and follow up has been bad so far, like they BOMBARD you with calls and emails and texts to confirm your appointment even if you have you still get a bunch of correspondence, but yet when it comes to them calling me for what I need, I have yet to hear from them. They were clearly overbooked for the appointment time I had, which wouldn't be an issue but my dentist went to lunch during the middle of everything meaning Ive been waiting for a call to review everything. They said they'd call after lunch, and it's now almost 730pm. I'm super glad that nothing is seriously wrong, I'm waiting to see if they follow up by tomorrow, if they do then I'll give a better rating, but seeing as them bombard you to confirm, this is really messed up. Don't schedule people if you can't actually see them on time or stay for the full thing. Like it's baffling you'd schedule me for 11am and then have the dentist go to lunch after in there for an hour and some change (I was early).
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March 2024 by Larry Noll
Very poor service. Waited an hour past my appointment time, people are not that friendly, they act like your bothering them. This experience made me finally switch dentist.
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March 2024 by Ann Hebenstreit
Doctor was nice. However, the front office staff was not friendly and was very argumentative. They lacked good customer service skills. I had a misunderstanding about my insurance and instead of being polite about it and explaining my options, they were rude and argued. I will never go back.
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March 2024 by Crystal Carey
Dr. Williams provided a positive experience during my exam and procedure. He was patient, knowledgeable and tailored the visit based on my concerns and dental anxiety. The dental hygienist and dental assistant also took time to answer any questions and I didn't feel rushed.
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March 2024 by Greg Thomas
Today was our first visit. The staff was very friendly and helpful. Environment was very nice, professional and equipped with latest technology. Our new Doctor was fantastic. Very personable, knowledgeable and helpful. I appreciated their thoroughness, explanations and procedures. Highly recommend!
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March 2024 by Bernadette Taylor
I gave it three stars because I waited an hour to be seen for my first appointment. I was told (by two patients) that the Friday patients were rescheduled to Monday and that the Dentist was out sick. The Dentist that was covering was LATE! No one said anything about the fact that there was going to be a delay!After going in the back for X-rays, the appointment was turned out great! From the x-ray tech to the office manager, everyone was very efficient and professional.
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March 2024 by trunell jackson
Terrible 30-45 minutes behind schedule the dentist was unprofessional when talking to me the nurse and assistant were great though
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March 2024 by GhostyDemon666
Absolutely horrible!!!!. the lady at the front desk has this negative look on her face an proceeds to give me these nasty looks cuz i dont have insurance. Dont come here cuz i asked them to take out my tooth on my left bottom in the corner an they fixed my capped that didnt even need anything done. Im done with these ppl. never going here again an i would like to cancel my payment plan over the phone an not have to go into their office cuz this is ridiculous.
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March 2024 by Chandra
The dentist himself and most staff are amazing . However, despite being listed as in network for my insurance with a recent claim, AFTER X-rays were taken etc I was informed they are not in network and pressured me to apply for credit to pay cash for a $4,000 bill . I called my insurance they are in network they said I should not have to pay them directly. The dental office also toldMe I had insurance that they doubted I’d find a provider that takes it and again pressured me to pay cash and then “try” to get reimbursement . According to the insurance company , they had a claim 1/31/2024 so they are in network after all… what’s the deal ???? I . Very unprofessional. Too bad the dentist was really nice . But I’m Not paying $4k in cash for dental services when it’s covered by insurance they are literally in. Network with ??♀️. Again love the dentist’s personality . But telling me you are not in network to make me pay cash with inflated prices is shady and unprofessional. Especially after you started treatment . How about telling your patients upfront ?
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March 2024 by Brian Coyne
The staff was polite welcoming and friendly. They took the time to explain everything in a very compassionate and understanding manner.
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March 2024 by Donna Kraft
The girls that work with denturesAre wonderful i will definitely go back
