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April 2024 by Carrie Sunday
Hours say open at 10AM. It’s 10:30, and the employee says “yeah we aren’t even close to opening yet.” A little rough for that on pretzel day.
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December 2023 by Aubrey H.
They were out of everything and said our pretzels would be out in 5 mins, and they were just going in the oven after 5 mins. Despite this one time their food is usually okay.
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December 2023 by Scott Rohrbaugh
Auntie Ann's use to be my favorite until they discontinued garlic pretzels!!!!
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July 2023 by Robert Giuffrida
Bad Customer Service “Rude”.
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April 2023 by Ron “Ronnie”
Great pretzels if your there at the right time! Plus there way to expensive $8 for salt,yeast,and flour and a pinch of sugar and a small smattering of butter! Also carbonated brown water! But they are really good!
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March 2023 by Ron Bender
Great pretzels if your there at the right time! Plus there way to expensive $8 for salt,yeast,and flour and a pinch of sugar and a small smattering of butter! Also carbonated brown water! But they are really good!
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December 2022 by FallenAngelzzz 0
Employee made fun of my husband's accent and then insisted he put a tip on his credit card or he wouldn't get him his drink. With this kind of service it will be the next food court place to die in Galleria Mall.
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October 2022 by PJ Ridilla
Asked for a bucket of nuggets, they said they couldn't because they were about to close. It was 4:10pm and they don't close until 7pm. They also already had about 10 small cups of nuggets already made and just didn't want to think of a solution. Just lazy.
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October 2022 by Michele Carter
They were confused about how I wanted my order in two separate bags. Two pretzel dogs and two regular pretzels in one bag and one pretzel dog and one regular pretzel in another bag. Pretzel dogs were a bit burnt.
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September 2022 by Tabitha Lopez
Horrible customer service, super slow. Told us we couldn't get a bucket of pretzels which was the advertised item. Kids standing around on their phone.
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June 2022 by Brad Glazer
This is the slooowwest store in the history of food courts.
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May 2022 by Crystal Staples
Staff is very rude, disrespectful, and unprofessional. Have been coming to this place for years however after todays visit I will no longer spending my money here.
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April 2022 by Christine Gardner Zauner
In pa for a visit stopped at auntie Anne’s in the galleria mall and the staff was very unprofessional and rude.
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April 2022 by Samantha Simpkins
Got here right at opening and food was definitely from yesterday super gross and not edible. Definitely wouldn’t go back.
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February 2022 by Adam Thomas
This place is going downhill with their customer service. Ordered a pretzel today, they said it'd be five mins. Waited 15, still nothing. So I went down to the 6 or so people standing around talking and doing nothing, and asked where my order was. Without talking to me and telling me what was happening, someone said "well no one told me" and walked away with the rest of the gaggle of people. All in all, it took 25 mins to get one pretzel.
