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April 2024 by M Wilson
It was pretty difficult to find this place with a GPS, there’s no sign leading you down road by LCBC. Delivery person even got lost and they were from around town. Rooms were nice and it’s definitely comfortable beds with plenty of pillows. Store is open 24 hrs with snacks and fresh fruit. Definitely return when we’re in the
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April 2024 by Paige Frazier
Key cards didn't work after checking in, really thin walls and floor so could hear every little noise, bathroom sink had no water pressure, tub and shower faucets weren't installed properly so with the lightest touch they came out of the wall, room smelled damp and there was no fan for ventilation during showers which made it worse, window locks were broken so couldn't open it, floor was sticky and gross, carpet was not vacuumed (don't even want to think about how it has probably never been shampooed), washers and dryers were disgusting and most were broken, thermostat was falling off the wall and was hanging in for dear life by the wires, the "cleaning" product they used smelled like pesticide, exterior hotel doors didn't shut because of broken floor tiles, and to top it off they only offer house keeping service if you stay a minimum of 7 nights.
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March 2024 by Pedro Rey Santiago
Great place to stay, the staff is the best I have ever encountered. The GM goes above and beyond to make the guests feel comfortable. Every room has a full kitchen and nice back area.Will be back if I'm in the area again.Keep up the great job.
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March 2024 by Jeffrey Patashna
The parking lot is a little hard to get
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March 2024 by Conner
Great service, clean room. Road noise took some getting used to.
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March 2024 by Artyemis Charmed
Poor customer service. Poorly cleaned rooms & hotel. Management is poor as well. Rehired management & staff that didn't do anything to improve the location before. This hotel is a last resort.
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February 2024 by Jason Lopez
Awesome place,clean rooms,clean hallway coffee and good shampoo and conditioner also body wash. Love it!You definitely won't go wrong with it!
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February 2024 by Chandler Pettifurd
Worst place to stay. Pick another
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February 2024 by Nikkirudegal
These rooms are very handy for ppl...they are cleaned well sometimes..they do hire people on a set pay and then pay them lower unfortunately I was one of the front desk hires that they promised a certain pay and then just paid me less and when I questioned it I was met with being ignored...and then they said they would put me on a 90 day review..I have never delt with a company so deceiving...so I quit of course...who wouldn't, when met with that kind of dishonesty..apparently they don't care to send peoples w2 and ignore youre calls...I know this because Janette management has made me tell people that were inquiring about their pay " that she left or isn't in the office"...apparently that is how management rolls here...being in current management has helped me realize what I shouldn't do to the people that dedicate themselves to working for my hotel. ..this isn't a disgruntled employee review.....I just want to make people aware of how this hotel is operated...before attempting to seek employment....this isn't the place for you trust me..Janette please send my w2 in the mail because it is already past the time frame to send...I'm sure you know which employee I am ..
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January 2024 by Stacy Carter
I worked in housekeeping for about 2 weeks. This is the absolute worst hotel to work for if you take pride in your job. The housekeepers motto here is "im a housekeeper not a maid" ? All of the housekeepers are drug addicts who complain and gossip all 3 hours that they are there and front desk is HORRIBLE. This place needs shut down immediately due to incompetence on every level.
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December 2023 by Zackery Haller
First off if I could give this place zero stars I would. The first room I got on the third floor didn't have working heat in the middle of the winter. When I asked to switch rooms the receptionist wouldn't let me switch until management came in the next day. After the ordeal with him I went to take a warm shower in my cold room and the shower handle falls off. The next day I go to management and they move me to the 4th floor and I not only got downsized but the light fixture was hanging by wires so I had to fix that. go to use my stove and the timer on the wall that engages it doesn't work so I can't use my stove. Go to take a shower and it only lets out cold water unless I take a bath in which the drain plug doesn't work, so I used a shirt to slow down the water from draining. The heat is also barely maintaining 66 degrees. This place has zero maintenance and is very dirty.
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December 2023 by Nima Mohammadi
Let's kick things off with the room – clean, yes, but that's about the only thing going for it. The vanity faucet? It might as well have been a dribble. Trying to wash my face was like dealing with a faulty garden hose. Seriously, who needs that frustration?Now, the pièce de résistance – the shower saga. Picture this: no hot water. So, I call the front desk, and what do I get? An excuse about limited hot water heaters in the building. Apparently, they think it's acceptable for guests to endure icy showers because they can't manage their water supply. Ridiculous!And then there's the AC nightmare. I set it at a comfy 71 degrees, thinking I'd get a good night's sleep. Nope! It decides to play its own game, flipping to AC mode. Cue me burying myself under the covers just to catch a few winks. Not exactly the restful night I had in mind.But wait, there's more! The curtain rails were too short. So, forget about blocking out the early morning light or even street lights outside at night – my room turned into a sunrise spectacular. How hard is it to get curtains that fit?Candlewood Suites, you've earned the title of one of the worst hotels I've ever been to. Cleanliness can only take you so far when basic amenities are a letdown. Step up your game!
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November 2023 by Marisa Lee Foon
Had to stay here for a week while my apartment was being renovated. Front desk staff was very polite and friendly. I would definitely recommend to anyone that needs a hotel in the area.
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November 2023 by Andrew Huff
This has been my worst experience at a Candlewood Hotel. I have stayed at many IHG locations across the company for work. The room looked clean when I came in and then I started putting my things away. When I was putting my stuff away in the bathroom there were filthy dirty towels left in the bathroom drawers. I asked for my room to be fully cleaned after this because I had a visitor coming. I came back after work and all they did was leave me fresh towels and make my bed. None of the surfaces were wiped. None of the floors were swept or vacuumed (I left crumbs on the kitchen floor on purpose to see if they would sweep). I called the front desk and they said sorry. Do not stay here if you want a clean room. I will be staying at Hilton properties for the foreseeable future.Rooms: Disgusting.
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November 2023 by Justin W
I was in town for a wedding. Great service from staff but the top of the fridge was built up with dirt. Other than that clean room, fresh towels and overall a great stay.
