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December 2023 by Sakima Vongphakdy
Don't go here at all. Highly don't recommend. Had vehicle towed here due to it being close. Knew what the problem was with the vehicle, was informed it'd take 24hrs to have the part ordered and vehicle fixed. After almost 3 weeks of being without a vehicle we just got the truck back NOT FIXED. Called the shop and the manager himself multiple times during the wait period. Was told it'd be taken care or got straight up ignored multiple times. Got the vehicle back today and found fast food wrappers/bags/and mud all over the interior of the vehicle. A 2hr fix became a 18 day problem and now I'm back to square one fixing it myself. Don't ever go here.
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October 2023 by Lisa Lanham
5 STARS to Criswells Towing!!! My car needed Towing unexpectedly this morning & my roadside assistance sent Criswells. Once they were dispatched, the driver, Tommy, showed up within 30 minutes! I was thrilled. He was professional, friendly & even dropped me off. I didn't have a ride so that was so nice. I def recommend Criswells!Service: Car towing
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October 2023 by elliot carmona
I was told the tow truck would take about an hour. I thought that was kind of a long wait time but I decided to go with them. I called back after waiting an hour with no response. Then I called back using a different number and they had no idea about our car needed to be towed. I would stay away from here.
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October 2023 by Edward Silvas
Driver was great. He was extremely accommodating. Went above and beyond to make the tow as easy as possible for me. Thanks Tony
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September 2023 by Fred
Horrible to work with, I needed my car towed and it was set up and scheduled through a towing coverage I have. The driver texted me, later in the day but I was in the middle of something at the time and didn’t see the text til 30 minutes later, I immediately texted back and then called twice, leaving two separate voicemails and got no response on the status of my vehicle. I went to the location it was supposed to be towed from and the car was still there. This companies drivers have horrible communication skills. I would not recommend at all! ?
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August 2023 by Jen R
This is the company that was towing vehicles for around the fairgrounds. Their signs have a blank background with dark lettering and they aren't placed appropriately at the parking lot they were in and in that large parking lot, I could only find 2 of their signs. Then they charged $300 cash to get your car back and said it has to be cash. Just seems sketchy to me.
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August 2023 by Robert Wyant
What a racket this company has going..total B.S..
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July 2023 by Kris
Horrible company. We have been parking in a parking lot across the street for years when there is no parking in our area. Never any issues, always allowed to park there. Our street is closed for months and so even less parking now. It's not like we want to park there I would rather park by my house but have to when there is no parking for blocks. Last night my son had no where to park so parked there. Today his car is gone. Called the cops to ask and they confirmed he was towed, said they unfortunately don't agree but they have no decision in it. Criswell's towed my sons car because they put signs up now but never let us know he was towed and never gave any neighbors a heads up the signs went up, no notices, nothing. None of us were aware. So my son is thinking his car was stolen. Had NO CLUE where it was towed or who towed it or IF it was towed. No note or phone call at our address. Also, there were other cars there that parked beside him and were NOT towed but HE was towed. So why was HE towed and no one else?? Then they want $200 for taking my vehicle and $60 extra a day. Anyways, just bad practice.Service: Car towing
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June 2023 by Sherry B.
Our roadside assistance dispatched Criswells when our cars axel broke and left us stranded in the middle of a busy road. It took 4 -1/2 hours for them to show up. We were lied to about the eta twice when we called to see what was taking so long. Then the tow truck operator screamed at us for telling him our bumper was dragging/scrapping on the gound as he was loading it onto his rollback. He threatened to leave it there without finishing our tow we already paid for and that we waited 4 - 1/2 hours to arrive. Apparently because "hes been doing this job for 3 years" we shouldn't mind if he drags our bumper across the road. The trim beneath it was literally bent backwards. If that was unavoidable he could have explained that to us without being an ass. We recorded the whole thing, including him screaming at us. If you think breaking down is bad, call these guys and they will make the situation even worse.
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June 2023 by mary plunkert
I had a tire blowout on I83 outside of York. Good sam said 2 to 3 hours and gave me criswells number.i called them and was told good sam gave them wrong address. I sent them a picture of where I was. The tow driver arrived within 45 minutes and towed me to a tire dealership. Very friendly and professional. Would definitely recommend themService: Car towing
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June 2023 by Mike Mitchell
I was in a very big bind they understood help me out and they're very courteous and understanding they will treat your car like it's their own. I would do business with them again absolutelyService: Car towing
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April 2023 by Sandra Tota
I was told an hour by the time things were said n done and I called elsewhere I got a call 3 hours later by that time I had cancelled and waited 7 minutes for J and K and when my car reached its destination there sat a Criswell truck with the driver coming out of a pizza shop
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April 2023 by Storm Golian
Good Hard working people. Easy to deal with and very quick and knowledgeable folks. Very thankful to come across them.Services: Special vehicle towing
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March 2023 by Daniel Lugaro (Danny)
I called them yesterday for a simple local tow they said they be here at 4pm never showed never called back then blocked my numberService: Car towing
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September 2022 by Ray Mills
Great customer service. I was really in need of towing. I was stranded on the highway for hrs trying to get back to Washington D.C. I was calling around just trying to find some place that could help me and it was either nobody was gone take that long of a trip or the price was very high. These guys was willing to help me out and at a very low price then everyone else. The service was fast. These guys are life savers and I’m very grateful for what they’ve done for meService: Car towing
