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March 2024 by Stan Myers
Crunch fitness sucks
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March 2024 by Richard Gonzalez
The gym is great however their personal training program is absolutely worthless and a waste of time and money. Stay away from that program at all cost. They put you in this weird auto renewal program and take your money without telling you. Predatory marketing at it’s finest. At least the the session that make you paid for never expires. Absolutely disgusted and disappointed in them.
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March 2024 by Kendra Kilgore
In December 12, I called to put my membership on hold until I could go in and cancel it. The employee I was speaking to said he could cancel it on the phone. I questioned this and he assured me he was able to do it. I thought my membership was cancelled. Nope, I was charged the monthly fee again later in December after the cancellation and again in January. I called today to speak to the manager and get my money returned. I could hear the employee that answered my call mocking my voice before putting the manager, Brittany Jones, on the phone. The manager was very rude. She said the person I spoke to in December must not have known what he was doing because he was new. She pretty much said I'd still keep being charged until I come in or call the corporate office. She gave me that number. I called it several times and it goes straight to voicemail. No one answers. No one calls back. As much as I do not want to step one foot back in that place, I will go in to cancel my membership.The manager, Brittany Jones, does not behave like a manager. She is rude, immature and not helpful to customers. Crunch is taking money from people and making it almost impossible to cancel membership if you can't go into the facility. Do not join this gym. Go somewhere that actual adults are managing the place.Fyi- here it is a month later and I have been charged another monthly membership fee, inspite of canceling my membership. This is starting to seem fraudulent. I will call my bank and dispute this charge. Get your act together Crunch and stop ripping people off!!!
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February 2024 by Charles Cook
Sign up in 10 minutes but trying to cancel is a joke. ?♂️
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February 2024 by Rooted Mom's Talk
I am an early bird I enjoy going to the gym very early its been Horrible lately sense management change there has been numerous times where Ive gone early in the morning Weekend to be specific and the gym has been closed imagine my surprise I wake up very early drive 20 minute to the gym to find out its closed when is supposed to be operating. The new Manager is so rude and clearly doesn't care about complains Ive voice my concerns and she has been very nasty.
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February 2024 by Curlsandmuscles
I wanted to do another membership so I wanted to ive been working at the gym for a very long time. I called the previous manager there to change my CC in the account sense that CC was no longer valid.After the management change (Brittany) came to the work out and pull me out of the middle of my work out. I felt very uncomfortable she was very rude about it and told me to come to the front. She didn't ask me any questions in regard of what happened to my account to try to understand the issue sense it was with the previous manager. so told me I had to do a new membership and that my other account was already in collections with out my knowledge. Imagine my surprise my credit score will be affected because of the ignorance of the managers not going above and beyond to ensure that there is proper communication between Manager and customer. She Took me to the front and Threw the tablet at me to do my own new account with out me event knowing what todo. A Fronts desk Agent helped me with this problem and the manager just walked away from me with out caring to fullfill my needs as a customer.
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January 2024 by brandon king
Equipment is chronically broken. Some of the same machines have been broken for over a year. Nothing ever gets fixed or maintained. They had hours posted for New Year’s Eve showing they would open at 5am. I showed up at 5am with the rest of the early crew and nobody showed up to open the gym. Today I went there right when they’re supposed to open at 7am and once again…gym wasn’t open yet. Watched probably at least 30 people pull in parking lot and leave who got tired of waiting. An employee never showed up until 8 to open the place. This seems to happen at least once or more per month. Where is all of the monthly fees and yearly maintenance fee going towards? Certainly not to maintaining or fixing the broken equipment in this gym. Also management (or lack of) is terrible in this gym. They do not seem to care to address the major issues at this facility, including the bathrooms. Heard from both men and women about a month ago there was no toilet paper in either bathroom! This is completely unacceptable. Steer clear of this gym until management and ownership starts taking things seriously!
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November 2023 by Francis Lewis
A letter was sent by my lawyer to your corporate office warning you that the charges and distressed involved could be upheld in civil court.The communication of more charges on my account that was requested for closure due to an assault from another gym member without management intervention are considered unlawful and further attempts to communicate promotions, emails of account updates, and attempts to charge closed accounts will be met with court proceedings and you will waive your right to any mediation or arbitration agreement after this email’s receipt. You’ve been given adequate time and police reviewed videos at your store, awareness that you haven’t done anything differently to prevent the assault and I was treated disposably, led to my decision to include my lawyer in the complaint and investigation of such matters. If further harassment ensues after cease and desist notices have been served, you will be addressed for contempt of court order.Since 9/25/23 my attempt to close the account was met with great resistance as I let the manager know my intention to.
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November 2023 by Matthew Bass
My friends and I canceled our memberships because of the new management Maria, Matt and Brittany they are disrespectful to clients and alway smell and look like they have been smoking Marijuana I miss Jason he had things under control and make lifts enjoyable I wish that my friends and I could continue lifting here but if the few short weeks they have worked here none of us can stand those three employees
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October 2023 by Matt W.
I've been coming to this gym for about 3 months now since I moved into York, so I wanted to wait before giving an honest review.The gym is regularly unclean, I've noticed trash lying around for multiple days and this isn't a 24/7 gym so there's really not an excuse for unclean facilities. Unserviceable equipment in the restrooms for months, holes in the floors, paper towel machines hardly work, etc.This last week my credit card information was replaced to prevent online fraudulent charges, in the meantime I was charged two $15 late fees over the course of 3 days (so $30) which seems pretty bold given the condition of this gym. $85 to sign up, plus the $60 yearly membership fee, plus the monthly membership fee, plus the late fees (sorry about the fraud?) have incurred over $200 in 3 months..If you can find anything else in the York area I'd definitely give it a shot before trying this gym.
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October 2023 by B Spigelmyer
I’m very new to going to gyms, this was the first one that I got a membership with, and I’m not a body builder or anything extreme with fitness, just someone trying to lose a little weight/gain some muscle, so my standards going into this was very minimal considering I hadn’t been to another gym, and I’m just starting my fitness journey. With that being said if you are considering going here, may I suggest you don’t. The 3 months that I spent coming here I don’t think it’s been cleaned very regularly, the bathroom/locker room always smelled bad, and it’s a very small area with very few lockers and toilets. The water filter on the drinking fountain and water bottle filling station hadn’t been changed at all in the 3 months that I went there. Not only did I not think it was very clean, if a machine was broken it would take at least 2-3 weeks for it to be fixed, and there were machines that never got fixed. Seat cushions were ripped, and some machines felt like they weren’t properly put together and or maintained correctly because it would wobble as you used it, I felt like it was gonna break, and I just didn’t get a good workout with it. With all that being said it was always packed with people, and being that there was only 1-2 of each machine or separate areas to work out in, it was annoying having to always wait to use something and or not being able to use it at all. I’ve tried going at different times in the evening (I work full time so I can’t go in the morning or afternoon) and no matter what time I was there it was always packed. One positive thing that I will say is the staff were always friendly. In the end it’s not impossible to get a good workout here, but I wouldn’t recommend it to anyone.
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September 2023 by Rob J.
I've been a member at West York Crunch, I'm joining Anytime fitness. I am sick of broken equipment, thats stays broken for months. Tanning booths where bulbs are almost all burned out. I pay a membership fee for access to " working" equipment! I dont get a refund when your equipment is broken.....why?
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September 2023 by Nancy S.
If I could give no star I would. This facility is going down hill. Be careful signing up for training because they make it difficult for you to cancel. They don't follow procedures, they never have ink in their printer to provide you receipt of payment or cancellation.Seems like they are money hungry. The place is also filthy. The only thing I like was the instructors .
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September 2023 by Rodney “Phade” Harmon
Great place to get your body right, can be overpacked and machines taken at certain times of the day,but plenty of room to move around and find something else to work on…
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September 2023 by Chris Patterson
Update: (lol to management, for replying with the same generic “email us” msg that I asked not to receive previously, further displaying a lack of competence and proactivity to rectify the review) I came to York crunch since my last gym was Crunch in Long Beach, CA and I didn’t have any problems there. However, this gym’s staff is not dedicated to customer retention if they don’t even show up for the kick off meetings (I showed up 30 mins early, let the front desk know, received a no show with an apology hours later after letting them know) that they insisted on scheduling although I was familiar with the brand..? It’s insulting and unnecessary if you don’t make your commitment. On top of that, the manager told me we could the next day since he was in, well I came in yesterday and scanned my bar code in front of him with no acknowledgement the entire 3 1/2 hrs I was there. Don’t be surprised if your facility’s dwelling alone is not capable of retaining a crunch member they had 100% expectations of landing from the Long Beach familiarity alone. I won’t allow a company to provide a subpar customer service experience that they insisted on, it just shows callous disregard which puts pressure on your facility to make up for two incidents that disrespected my time. It’s notable this gym is not clean enough to keep up with that deficit and gets impacted all the time since their gym equipment is limited. The equipment looks neglected and I notice they voided many of their equipment warranties due to improper maintenance but to each his own. They have everything I need, but if there’s chalk powdering the equipment without seeing a single person use chalk in the timeframes I spend there… something is extremely off about their cleanliness. I would say staff is selective obviously, which I personally don’t care for but if they hadn’t insisted on scheduling that appointment I wouldn’t have paid them mind myself. Seems like there’s not a brain cell to offer in the management department..I do like the front desk staff members as people although I’m not satisfied with most of what I’ve experienced here.Please don’t ask me to send you an email either. Don’t care to repeat myself to unprofessional individuals who couldn’t respect my time to begin with. Their job is NOT that difficult to keep up with. Long Beach earned you a two star review, this facility doesn’t deserve a star right nowbut I’ll keep going for now while I shop this area for better options, I’m a loyalist so they definitely screwed up. It’s a shame York couldn’t keep LA fitness around. (Removed a star for going a week without hearing anything about the kick off besides the generic reply that I asked not to receive…do you even read reviews?)