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January 2024 by D M.
I try not to write bad reviews but this Petco was a mess. There was little organization, stock carts in the isles, etc. there was a clearance rack but what we bought was not on sale. There were many people working there but no idea what was the issue.
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December 2023 by Joan M.
Made reservations for grooming, not once, not twice but 3 times. Each time I was notified at the last minute that my groomer had called out and no backup was available. After waiting 6-8 weeks between appointments, my pets hair is so long that it's covering her eyes. This is rude and very unprofessional. I'm done with Petco!
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September 2023 by Jonah G.
A friend of mine was told to apply by one of the store employees a few days ago. Then she went into the store again another day and asked to speak to their General Manager. Never once got to speak to the manager, just got told that "if you did apply we are currently not accepting applications." So then she was also told even if you did also apply the manager won't see or check any applications until end of October into November.
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September 2023 by Jeanne L.
Time was a factor I expressed to Chelsea who is the Manager in the grooming department. I dropped my dog off at 8:30 AM and I picked him up at 12:40 PM. She gave me a return time of 11:30 AM. 4 hours to groom a dog leads me to believe other dogs were groomed during the 4 hours. I explicitly told Chelsea I had to go to work and 11:30 was the latest I could pick him up. How does one explain to the employer I'm late because my dog was getting groomed. I was very upset and I asked them why it took so long. Excuses. Chelsea also said I didn't tell her I had to go to work, but I did 3 times. I don't appreciate being called a liar on top of this situation. There is NO customer service in that store! A bunch of young people who have no manners, and that includes the manager of the store.
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July 2021 by Katie A.
I love PetCo but it really sucks that after covid they changed their hours and close earlier. With my job I can never get there before 8 pm, when they close. I just wish it were more convenient.
