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November 2023 by Abou bakr Belantar
The worst journey in my life ever, last year I had to bring my vehicle as State Farm sent me there. After waiting for a very long period that was pleinty of headache due to a part shortages, I thought my car would be fine but after one year I discoveted that the Door Lower Moulding part was reputed back using a tape!!!!!, while it's should be a one-time part, now the part is falling away and it is catching rain water.I'm going now thru the same headache and crossing my finnger ?to have a supplement approved.
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October 2023 by JLH
the collision center at Jack Giambalvo is fantastic! Troy runs the place great and I could not be happier with the services and work done and the time frame! High recommend using them!
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September 2023 by John Meisky
Waited months for my vehicle to be repaired and after I was told it was ready there was still damage to my car. Also my car was on empty when I turned it on
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August 2023 by Brian Mundorff
Another driver backed into my car just after memorial day. I opened a claim with my insurance the same day, and they referred me to this Jack Giambalvo collision center. Jack Giambalvo fit me in right away for a damage estimate, within 1-3 days.By May 31, the estimate was completed and my insurance paid Jack Giambalvo. Unfortunately, by the end of July, I had called 4+ times leaving voicemails for my estimator asking about the status of the parts coming in to schedule an appointment for repairs.July 21st, Jack Giambalvo finally scheduled an appointment for the end of August for my vehicle repairs.Repairs were scheduled to start Tuesday, August 22nd. It was more convenient for me to drop my car off the night prior, so I called and checked with the receptionist who said whatever is most convenient for me and that is no problem. I had a rental car, but hardly needed it as repairs were completed by Friday, August 25th! (Just 4 days in the shop)I received a text message when repairs were completed, but hadn't received a phone call yet. My rental is due back the same day that repairs are complete, so I dropped off my rental and arrived at J.G. around 4:45pm (a few hours after the text, but before they close at 6pm). The receptionist mentioned that I hadn't received my phone call yet because they were still scanning the car. I decided to go ahead and pay my deductible, and I'm right after the employee walked in with my key fob (great timing!).The repairs look great! But, it is funny because I have scratches all over my car (the car is older and has lots of off-road/woods experience), except for my new rear bumper. They successfully replaced my bumper, tail light, and made sure I received a new bumper guard. I haven't noticed any cosmetic issues with the repairs.If I find any problems, I'll write them here, but if you're reading this, I haven't found any yet.
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August 2023 by Elana Davis
Steve and everyone at the office made my first collision experience way less stressful. Paperwork was readily available and in order on my arrival and at pick up. Coordination with the renal company was helpful. The communication was great and my car looks beautiful.Service: Body & Trim
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August 2023 by Barbara Ruest
In haste I previously posted a review that is not correct. The body shop was great and everyone is very helpful. Bill the adjuster made sure my car was done as fast as possible and they even cleaned the inside and outside of my car. Everyone is very polite and I’m very happy with the outcome. Thank you‼️Service: Body & Trim
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August 2023 by alicia mccurdy
Happy with the results! Although it took longer than originally estimated, I was kept posted on updates frequently via email and telephone calls.
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July 2023 by Lori M.
East Side - York. Bad Management, No Communication, Cost Overrun, & Unhappy Employees.Estimate was for $2800 & 7 days to replace front bumper, repair of passenger fender & door . Scheduled repair for 3 weeks later, bought car into shop for repair. No call after 7 days, called about my car. I was told it will take another 5 days and some cars have been there for 30 days. Had to call insurance & rental company myself to let them know car would take longer. No call, went to pick up my car after 5 days told it would be another day for washing/cleaning. Next day went back cost now $4000, new front bumper wasn't installed and DAMAGE was done to back bumper & rear passenger side !! Told bumper would be installed while I wait or given their loaner car till bumper was installed and damage caused at shop repaired. Rental car company needed rental back - short on cars. I took the loaner then finally got my car. They buffed/sprayed out damage to rear. Sad...had work done in past was always updated on progress, work completed on time & professional results. Joe Giambalvo fix your collision shop !!
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May 2023 by S Davis
Car was severely keyed. They did a great job with repairs kept us in loop great service.Service: Body & Trim
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April 2023 by Holly Frock
My insurance company recommended this body shop, which I had no prior knowledge of. They are busy but they’re work is worth the wait! They repaired my bumper and it looks like it should again.Services: Painting
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April 2023 by Brian Harman
My main concern was to get my truck back in the like new condition it was in before I hit the deer. I am very pleased with the end result!Services: Steering & suspension repair
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March 2023 by chris dellmuth
Repair quality is very good. The work took much longer than estimated, leading to significant out of pocket rental expenses.Services: Electrical
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December 2022 by Allison Leisure
Maurice was great to work with. Kept me informed on the status of my car. It was also a pleasant surprise when I picked my car up and it had been washed and vacuumed!Service: Body & Trim
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December 2022 by Sunny Rumer
I'm very impressed with the frenzy staff, great work that was completed on time...A-1 service...
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October 2022 by Beth Oster
Took my brand new car in for body work after a small fender bender. Maurice was very professional and efficient. He explained what to expect and was spot on with his estimate of time the repairs would take. Other than a very slight cosmetic oversight that is going to be repaired, my car looks brand new again. Very nice work Jack Giambalvo! I’d recommend you every day and twice on Sundays!Services: Body & Trim
