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October 2023 by Braelyn Delle
I had an amazing experience with Jack Giambalvo Mazda. I always go for servicing because my previous car was bought with them when they were J.G. Hyundai-Mazda. I walked in and told my salesman, Michael K., that I didn’t think I wanted to buy that day. However, after test driving and everything, I just couldn’t pass it up! Michael was a really good salesman, not pushy at all, which I always appreciate. He was also very kind, caring, empathetic, and personable. I told him my situation with my previous vehicle and everything and he was so understanding. He even kept asking if I was sure about my decision because he knew I was not necessarily looking at putting anything down that day. Overall, it was an amazing experience and I worked with an amazing salesman. 10/10 would recommend Jack Giambalvo Mazda and Michael!! :)
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September 2023 by Donna Lowe
Excellent car buying experience! Robb was GREAT! He made the process easy and simple even with my weird trade in. Highly recommend and I LOVE my new CX-5
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September 2023 by Steven Zhang
Giambalvo Mazda is one of the best dealerships I have ever visited and supported. The staff are extremely accommodating and helpful with their services. Every time I visited this dealer for service on my CX-5, the technicians are honest about what I need and don't need for each service and are helpful with recommending tires, repairs as necessary.When I was shopping for a new vehicle, I had the pleasure of working with Michael and Steve--both of whom are extremely knowledgeable about their offerings at Mazda and what Mazda offers better than competitors. They were kind enough to allow me to test drive multiple times and I really appreciated the no-pressure sales team at Giambalvo. Michael even offered to request dealer trades to get the exact model, trim, and color of the car that I wanted!Prices are marked fairly, trade-in values are generous, and there are often dealer-led incentives to make sure you are getting a good deal. While I ultimately ended up purchasing a vehicle from another brand, the sales team at Giambalvo left a great impression on making the car buying experience a pleasure rather than a chore. I will not hesitate to recommend Giambalvo Mazda as the one stop shop for all Mazda needs.
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September 2023 by Nick
Excellent experience with this dealership. We were shopping for a CX-5 and William went above and beyond to help find an exact fit for us. Ask for William, extremely helpful and knowledgeable. Great dealership to do business with.
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September 2023 by M N
Purchasing this vehicle back in March was the best vehicle purchase experience. Michael is an excellent salesman and simply just a nice guy. I could tell he knew a lot about cars as soon as we got into the vehicle. When I picked up my vehicle I brought my nephew back to meet him so he would know how he should be treated whenever he finally buys his car.The day I purchased my vehicle, I had just come from Toyota and was headed to another one to find a better deal on their RAV4 when I got turned around and landed at MAZDA. My interaction with Michael showed me how much the Toyota salesman had been gasing me. I had all fun and no information. Toyota had even mislead me and told me the MAZDA CX-5 was more expensive and smaller inside and not even to bother. I am a big girl and fit so much more comfortably in the MAZDA CX-5. Its like coach vs first class as far as your rump is concerned. With Michael, I never felt pressured or manipulated. Toyota had told me there was an up-sale on their RAV4 because of inventory but these CX-5 MAZDAs had flown off Jack Giambalvo's lot and I still paid the manufacturer price with a little off. Really excited about that because my first car purchase from Nissan I really was taken advantage of and did not know until it was too late.Michael just listened to me and put me in the right car. He was really patient and explained to me all the features of the vehicle and how the design and manufacturing of the MAZDA CX-5 exceeded in quality so that the issues I had mentioned would not take place in my new vehicle. He also had listened to my experiences driving in my new state of Pennsylvania and showed me how this vehicle would be better equip for the terrain and weather. By the end I did not even feel salty anymore that I had to replace my Ford. He even put up kindly with my hesitant driving.When My Ford Focus died a few months after I paid it off I was really in a bad way. The internal drive and shift system just failed completely. I was really in a tough spot because I had just recently purchased my first home and was doing repairs and working in multiple states. I wanted to research this time and buy a vehicle worth the burden of cost. I spent thousands on rentals until one day I just said I have to buy a car. Really glad I ran into MAZDA.Plus, now that I have come back for an oil change, I notice these chairs in the waiting room are the best seats on which I have ever sat. My back feels great. I love this place.
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August 2023 by Christopher Annunziato
The staff was all incredibly kind and helpful in my search for my CX-5. Michael did a great job in assisting me through the whole process, especially since this was my first car buying experience. The place was incredibly easy to find, super clean, and put together, I felt like I was buying a car that was 3-4x the cost. I was walked through every step of the process, and even when we hit a few issues they helped get me through it. I didn't feel rushed or pushed to do anything. The transaction was quick and clean and the paperwork was nicely sorted so I could go through it easily and Chris helped me understand the importance of each document and what they meant.Overall, an extremely positive experience, the car has been awesome and the staff was incredibly supportive and kind.
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August 2023 by Maritza Santiago
I purchased my cx5 from this dealer, I just want to say they are great people to work with. I had a great experience and my sales person John Scherer was the best. He took time out to show me things about my new car and was very attentive. He was very prompt in getting back to me in my search for a new car. I will definitely recommend this dealer
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August 2023 by Carla H.
I was in the market for a new car. John was great. He took the time to show me the new features on the CX5 Carbon Edition which I ended up purchasing that day. I live 3 hours from the dealership and was on a trip headed East so John pulled the car into the show room until I arrived the following week to pick it up. He got my 2016 CX5 into their service department to have it looked at. I am gifting that car to my son so not only did I receive an email that my car would be serviced on a certain date, but a video would be sent to me with the work they were performing. This dealership goes above and beyond. I would highly recommend them if you are in the market for a new vehicle! See John Scherer, he is great to work with.
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July 2023 by M S
Even though we didn't end up purchasing, we were quite pleased with the assistance Braxton gave. He offered water and was professional and informative, not pushy and quite understanding. He also made sure to follow up. The manager, I think his name is Steve, is super kind as well and greeted us personally. I would feel comfortable going there alone, whereas most dealerships you want a strong backup person.Well wishes to the business!
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July 2023 by Goliath Beniah
I have an awesome and very positive experience visiting Jack Giambalvo Mazda the other day to test-drive Mazda CX-5. I was helped by Braxton Adams. He is absolutely amazing and a great asset to the company. He is very courteous, professional, very helpful, personable, and knowledgeable about the product. He provided all the necessary information I need to make a decision and assisted me and my wife on test drives at two different times of the day. I don't feel rushed or pushed at all to buy one. Although we didn't end up going with the car, we went home feeling genuinely helped by him.
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June 2023 by Tom Felton
James is the nicest, most helpful service advisor. Not to mention, also super funny. I come here just to see him. Much better than that unpleasant blonde girl who's usually there. I think her name is Renee? Always in a bad mood for some reason. Get rid of her and I'll bump you up to five stars.
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June 2023 by Brenda W.
Great and easy buying experience. No pressure.
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May 2023 by Brooke J
I had a wonderful experience here. I found the car I had been searching desperately for. It happened to be 5.5 hours away. I contacted them over the weekend after they closed. They reached out to me early Monday morning. Gentleman named Braxton was very friendly and helpful. He answered all my questions. Then I was able to speak with the sales manager Steve. He was also helpful and responded to my emails quickly. They agreed to hold the car for me for one day because I couldn't travel until 2 days later. They even sent me a walk around video, showing the car in greater depth and mentioning me by name! My heart was set on that car! When I got there I met a friendly and helpful salesman, Mike. He went on my test drive with me. I was pretty nervous, but he made me feel comfortable and relaxed. The whole process was comfortable and simple. We did notice the car had a punctured tire, right before signing paper work. The sales manager Steve came out and shook my hand. He told me they could not get a new tire until the next day day, but he could discount the car so I could stay in a hotel for the night or I could travel home with a donut and he'd discount the car for the purchase of a new tire. I explained that both of those options wouldn't work for me. They figured it out quickly and was able to replace the tire for me within 15 minutes. When it came to paper work with Steve, it was smooth sailing. He had a guy in training watching and helping us go through it. My biggest concern was a low monthly payment. And I did want a warranty but I didn't want to pay a whole lot more. They offered to cut the monthly cost in half for the warranty. It still wasn't in my price range. The trainee realized I could move my loan even further out (75 months) bringing the monthly cost down even more and allowing me to have coverage. I was able to get the coverage I wanted. My car is beautiful and everything I wanted it to be! Im so glad I made the choice to go all the way out there. I would recommend!! 10/10
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May 2023 by Robbie
I will start off and say that I rarely leave reviews. Working in construction I am everywhere and have been to a lot of dealerships. While looking for a more fuel efficient choiceI have been in this dealer a few times before making a final purchase and the experience I had here with my sales person Cam Winters and all the other staff was top notch every visit. I never once felt rushed, annoying, or obligated to purchase a car or anything else for that matter. I felt like a consumer coming in to compare and shop for a vehicle. Cam was helpful, honest and compassionate to make sure I was happy no matter my choice to do business with them or not. Needless to say I could not be happier with the process and purchase of my Meridian. @Mazdausa 10/10 would recommend!
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May 2023 by Michele King
John Scherer is the BEST…helped me fine exactly what I wanted kept me posted on everything, kind, friendly and very helpful…he is a great person and if you need a new Mazda…look them up and ask for John! Thank you John! Everyone at the dealership was great and friendly!Loving my new Mazda CX-50 turbo!Jack Giambalvo dealer in York Pa…top notch! Very easy to talk to and work with made the process easy!!!
