The store sales associate, Jake was great! I give him FIVE STARS for his professionalism and knowledge of mattresses I tried. I did buy an expensive set, along with two pillows and a mattress protector. Over 6,000 dollars total. The problem was the "white glove" delivery service, was so POOR that there are not enough words to describe all that went wrong. A Mattress Warehouse truck from the store was not used, but an outside delivery service called CTS Delivery, but since Mattress Warehouse uses their service, they should have made the issue right without having me do their work. In addition, after the workers left, I went back to the store to explain all the mishaps of the delivery. I took my neighbor with me who witnessed the pillow falling out of the box and being stuffed back into the box and the worker sitting them on the wet ground along with the mattress being pushed out of the truck and falling onto the wet road.The ground was wet, because it had rained earlier. One worker pushed the mattress from the truck which fell onto the wet ground. Yes, it in a box, but hello, "white glove"? As the two men were moving the the mattress up the stairs, I told them to be careful. I am sure they didn't hear me because the older worker was yelling something to the other worker in Spanish. They ended up scraping across the recessed light plate causing marks and damaged an area of the ceiling in the NEW drywall that had just been done by my contractor. Communication was poor because English was not their first language, so I understood very little. When I pointed out the damage, I was called a LIAR to my face (that I understood and did not appreciate) and they denied doing it, saying I just wanted my whole house fixed. I will have to assume they said this because my home had undergone some renovations, which were COMPLETED and I was waiting for the painters to paint the remainder of my walls and ceiling. I did say, "Excuse me, why would I want money to have my "whole house fixed" when the work was just done, which was why I was warning you to be careful?" And yes, now it has to be redone in that area. Also, one of the pillow boxes was busted up, which I asked about, but again could not understand his answer. AND when he brought the boxes upstairs to my bedroom, he sat the wet boxes (unknown to me at the time) on my brand new dresser. I picked them up and saw the bottom was wet and that's how I discovered it. The older man did call someone on the phone who he spoke to in Spanish, so I don't know what was said and he handed me the phone where she spoke to me in English to explain to her the damage they caused. A claim was put in and this was the result: NOTHING! WHY!Because I was sent an email asking for THREE estimates from licensed contractors. I sent an email back explaining all that happened and I have one licensed contractor who would give them an estimate. I explained that this was their workers fault, I don't have the time to take off work for me to find two other licensed contractors to come to my home and provide 2 additional estimates. After I sent the email, there was no response other than a repeat email of the first saying now I only have 15 more days to respond or the claim will be considered closed. I called Mattress Warehouse this past Monday, 5/22/23. I was told the delivery service was off on Mondays, they would pass my message along and call me back. Today is 5/27/23. Surprise: No phone call. And no response to my email other than a generic standard email telling me what I had to do for them. I sent the same email to
[email protected] AND
[email protected] am letting the claim expire. Because I don't have the time to take off work and have two additional contractors come out to my home to provide estimates, I had the ceiling fixed by my contractor at my expense, because I needed to have it done so the painters can come in and do their job. To conclude because the adjustable frame bed height was set to the highest level, I could barely
