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April 2024 by Daniel Hawkes
What’s the point of scheduling an appointment?!? Don’t come here if ya have anything important to do.
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March 2024 by John beddia
I went to this location yesterday. I had a 1:30 appointment and was called back around 1:45 or so. I had a phenomenal experience here! The receptionist was ok - not friendly but not rude either. The assistant that brought me back was great. But the doctor - Dr. Hemphill was amazing! Patient, caring, gentle, you name it! He really seemed to care about how I was feeling and also had a great sense of humor that kept me feeling calm. He even had me wait there 15 minutes after I received a shot to be sure I was ok. It was a medicine that I had a reaction to as an infant. Ended up diagnosed with a sinus infection and pneumonia. I would definitely go back here.
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March 2024 by Mom & 2 Boys
Every time I have come here in the last few months, they are filled to capacity. I always end up having to go to Wellspan Urgent Care right down the road by the West Manchester Mall. I'm done with MedExpress.
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March 2024 by Janis Turner
Showed up and our 10 month old was refused to be seen because they didn’t have anymore spots left for the day. What’s the point of being an urgent care if you need an appointment?Waste of time.
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February 2024 by Yvonne Tisdale
Everyone was very nice and polite. I didn’t have to wait long. They made me feel very comfortable.
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February 2024 by Jenna Wray
I waited 1 hour and 30 minutes for a pre-employment urinalysis, even with an appointment.
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February 2024 by LolSmasherY
Affordable prices, but all is shadowed by the excruciating waiting time, I came for a physical exam and I had to wait 3 hours.
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February 2024 by Tim Holtzapple
The lady that was at the front desk this afternoon between 2pm-3pm allowed my fiancé to sit there for 30 minutes after her appointment waiting to discharge her. The response from the lady who was eating and chit-chatting was that "she didn't know she was sitting there" meanwhile she was the ONLY PERSON WAITING while hacking and coughing! I've personally had ONLY NEGATIVE experiences here, even leaving and going to another urgent care facility. My fiancé isn't one to complain however I am more then willing to voice and advocate when good and/or bad service is witnessed.Unacceptable and always disappointing experiences DUE TO THE PEOPLE!!!
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February 2024 by Lindsay Veres
This was my first time using MedExpress, and I was highly impressed. I’ve been to another Urgent Care three times in the last three months. I was not given proper treatment or antibiotics when I should have been. The NP at MedExpress provided the education on what was happening with me and prescribed antibiotics right away. After suffering since October, I finally feel some relief. The NP also stated that if I don’t feel better within the next three days, to call him so we can try another course of action. Superb service and cleanliness to the building. Will definitely go back moving forward.
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February 2024 by Alexandra Castillo
Excellent service and super friendly staff
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January 2024 by Katie Close
The receptionist was not at the office. You had to call a number to register that had me on hold to 30 minutes. There were only 2 employees in the building. I had an appointment at 10am for a drug screen. I was called back at 11:45 and left at 11:50. Ridiculously mismanaged.
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January 2024 by Scott Barshinger
This place is a joke. Made an appointment for the following day, get there 10 minutes before amd was told they are not taking appointments. Then why the heck did I have to make one? Like previously stated by another reviewer, I was told it would be hours until seen because walk-ins were there. That's not how this works and this place really needs to learn that. Save yourself the time and headache, go somewhere else. Anywhere else.
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January 2024 by Laura Weaver
Why offer appointments? I made an appointment on Thurs for Friday. I didn't expect to be seen exactly at that time, but within the hour. When I got there, I was told it was about a 3 hour wait. I said I had an appointment....why such a wait. Well, they had walk ins that got there before us. Well, ok...but I made an appointment - walk ins should be worked in AROUND appointments. The receptionist looked at me like she didn't understand that concept. So I said I'd check in, go away for a little bit to do an errand and come back. I was then informed that the wait might be even longer because more people will walk in. Well, so....I'm checked in AND I had an appointment....I would be in the queue already, right? NO...if you leave, you are out off the list and have to check in again when you come back. Never again....this is not how it works. We left - there are dozens of urgent care facilities....this one is off our list. Don't offer appointments if you aren't going to get THOSE people in near that time or hold their spot in the queue. And if a truly URGENT case gets taken in before me, then fine....but are sports physicals really "urgent" - they had signs in the windows advertising them.
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December 2023 by renee Ratti
The front desk staff is arrogant and unprofessional. We waited for over two hours to be seen for the nurse to be disrespectful at intake. They ignored the fact of medical conditions needing a mask. The nurse threatened to call the police if we didn’t leave. The nurse kicked us out without even asking about symptoms and trying to cure the ill. I do not recommend this place for anyone in the York area.If you are looking for timely and efficient health care this is not the place.
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December 2023 by Leah Blaydon
Woke up in pain and made an appointment prior to their open. Still waited for an hour past scheduled time, so in future will make appointment and just head in as soon as they open instead of waiting for appointment time. Other than that, staff were friendly and welcoming. I was in a lot of pain, and they were gentle and kind, offering help along the way as I couldn't move my arm much. Would definitely choose them again in a similar urgent need.
