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April 2025 by Dana Boone
I was skeptical about taking my car here because I had a bad experience at one of the chains in Maryland. Too much to write, I will just say that the experience was bad from beginning to end. If you don’t know anything about cars, or have anybody close to you, that knows about cars I would suggest not taking your car to this place. They need to have retraining on customer service, and also may be a class about ethical business practices as well.
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March 2025 by Chad Cunningham
This place is a joke 30.00 dollar price difference for a road hazard tire for 2 of my tires with the same tread depth 3 to 4 weeks in between, I asked to talk to a manager and he does nothing and can't explain anything then just walks away
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March 2025 by william cline
Had an 11:00 appt today to get an oil change and transmission flush. I arrived on time and was rudely told, we are very busy today. I am not sure when we will get to you. I said, but I have an appointment I’m not a walk in. He said well I have a stack of papers in front of you. I said any idea how long, and he rudely said I don’t even know if we will get to you. I traveled 20 mins to get there and 20 mins back. You guys couldn’t call and tell me you were behind? Thanks for wasting my time! And you need to reevaluate the jerk at the desk! I have spent a lot of money there over the years, but never again! Awful customer service!
Cindy
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February 2025 by Ty Detter
Over $500 dollars to change a low beam headlight bulb tell me how and why your charging that much for one light bulb to be installed
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February 2025 by Dj Rpmuzic
I came here to get my tire fixed. Idk why it took them over 1hr to get this done I had to say some thing to Bill the manager what’s going on then all of a sudden my truck was done NEVER AGAIN
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February 2025 by Jr Spackman
Very helpful in quick with service.
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January 2025 by Terry Choate
I came in for a tire to be repaired and I was told it would take about 30 minutes it’s been over 2 1/2 hours and still not done. Very poor customer service, and now they want me to buy four new tires.
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December 2024 by Debra K
Came in for new tires. Took 3 separate appointments to get balancing right and they stripped my lock lug key. They didn’t know what tire indexing was and there were zero wheel weights on after the first balance.
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December 2024 by Brooklyn Young
Went here to see if I had a dead battery. I did told me it would be 230 to get it changed!! I told them it’s okay I can get it done somewhere cheaper. Guy at front desk thought he could still charge me money for testing it even though their website claims it’s free to check it . They have done it for me free before. Just trying to get money out of a young girl
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August 2024 by susan shytle
Went to pep boys in york pa, all I needed was air in my tires. Found out they changed policy, that you have to go inside and talk to those guys, to let mechanics know I need air. There was 2 gentlemen at the counter talked to first guy and he had an attitude that he didn't want to be bothered and told me that there was no one there to put air in my tires. I was getting an attitude at thos time and asked who his district manager was and his response was he didn't know, I asked him again and he gave me the same reply. I than asked who his manager was and he said he didn't have one he quit. The other guy than told me to leave or he would call the police. Whatever happened to customer service and trying to help the customers, instead I felt like they just didn't want to work. Needless to say I won't be going back.
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August 2024 by JessieK
Tires were to be rotated but were not. When I told them they were not rotated, they had said they did. But I have a rim with some scrapes on it that was still in the same spot. That’s how I knew it wasn’t done. Mistakes happen. Maybe they thought they did it and didn’t. Idk. They were very apologetic and completed the work asap.
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August 2024 by Jeremy Wisner
Worst experience ever! Stay away!!! Came in for four new tires and I got my vehicle back with three damaged rims with heavy scratches. One of these tires was even flat with the low pressure light on inside. To top it off my vehicle has a terrible shake to it driving away due to tires being not properly balanced. Shop manager took written ownership of the damages and issues but failed to help me only to had me off to their clames department. The experience has gotten worse with extremely rude customer service and am currently getting the run around. Please stay away from the york pa pep boys and take your business elsewhere and save yourselves the hassle and stress!
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July 2024 by Jason Sullivan
So lame
What’s the point of offering to book appointments online if they can’t be honored. I booked for 12.30 and the website said I could wait while they inspected my car. When I got there he said it could be up until 5:30pm. Then he also said he might not got to my car at all.
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June 2024 by Julie Krout
Very nice employees. Walked in the door and had new tires installed and front end alignment in an hour. Place could use a good cleaning, appearance is important.
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June 2024 by Sunny Day
Did my service well. As I was checking out watches cashier act racist as hell to someone who obviously language was second language. Rude and disgusting. Get some some DEI training !
