PetSmart is a large pet supply and services retailer that offers over 10,000 products both in stores and online. It caters to a variety of pets including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs and hamsters. Customers can shop online and pick up items at their local store within two hours. Many store locations provide services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. The store is generally well-organized, clean, and well-stocked, with many items available on sale. Customers appreciate the helpful staff, especially those who assist with fish and grooming. For example, a staff member named Marlene did an excellent job grooming a nervous puppy with patience and care. However, some shoppers have experienced issues, such as long wait times with only one cashier during busy hours, and problems with the rewards program, including incorrect contact information and delayed reward credits. Despite these minor issues, many customers enjoy visiting PetSmart, citing friendly service and a great selection of products and services. Overall, it is considered one of the best PetSmart stores by frequent visitors.
Friendly staff, knowledgeable and we go out their way to help you with your pet.
February 2026
I went for tropical fish. They don't have many, but I did get 5 neon tetras and two black mollies which all of the other local places were sold out of.
January 2026
A man stocking shelves stopped and fit our puppy with a halter. He was patient and kind.
