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September 2021 by Ralph DiZio
I would certainly not recommend using Swartz Kitchen & Baths for any project...Unless you are OK with a company that takes your money and hides when there is an issue.We are currently in the middle of a kitchen project...I say currently because this project should have been complete 6 weeks ago but we are still waiting for a standard sized pantry cabinet in the super custom color of "white"!!!In the beginning of July we had our Merilatt kitchen cabinets delivered. When Swartz's driver did an inventory check with my contractor he said one cabinet did not pass quality control and we would have a new cabinet sent to us in 10 business days.....I was there to hear him say this so it wasn't 2nd hand information from my contractor.Mistakes and accidents happen and given the overall scope of the project there was plenty of time to get the cabinet to us before it was needed so my contractor proceeded. I was very happy that there was some level of quality control at the factory and they did not just ship out a damaged cabinet.Here is where the story quickly goes south. As the project moved forward we were getting closer to needing the pantry cabinet and well past the "10 business days." Our Sales person Cliff, who we really liked, left the company and it was as if we were dropped as a customer. There were multiple calls into Swartz (to Gwen and others) by our contractor about the status of the pantry. They showed ZERO sense of urgency and had no real information that we could use. At no time were they ever proactive about reaching out to us or our contract. We were constantly chasing them for information.I get that in this age of COVID things are delayed but the factory is open making cabinets and they were able to get all my other cabinets out to me. How is it possible that I'm waiting longer for one cabinet than I waited for all the other cabinets??FINALLY we got word that the pantry would be delivered and they would be bringing it to my home. Awesome...longer than we wanted but who cares this project is finally coming to an end. When they opened the box there was one door missing and the other door was dinged...…Are you kidding me?!?!?! This appears to be the same cabinet that did not pass QC because it was damaged and looked filthy from sitting in a warehouse.The past few days we've been waiting for yet another update on when we can expect to receive this standard white pantry cabinet and have heard nothing back. I can not convey to you how poor their Customer Service is. They were all smiles when we decided to move forward with the Merilatt Masterpiece collection but they have been awful to work with on the issue of our missing cabinet.So as the calendar flips to September and my kids are about to go back to school below is what my kitchen currently looks like 6 weeks after it should have been complete!! We've done many significant home improvement projects over the years and this is without question the worst experience we have ever had. My recommendation would be to find another company to work with.Service: Remodelling
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March 2020 by greg gordon
Closed on Thursday evenings, website information is wrong. You won't know they are closed untill you get there and read the small posted sign on the door. "Sorry for any inconvenience"
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May 2019 by Michael
(Copying my review since Swartz has multiple locations somehow)
