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September 2024 by J A
Only needed a skewer for front wheel. Excellent customer service skills, fast and friendly. I'd buy a bike here over a big box store any day. Prices seemed very reasonable as well.
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September 2024 by david breault
Not happy to find additional charges for my most recent repair. The shop should call and advise if the repairs are going to cost more than originally quoted. Also took twice as long as originally stated. Also they did not call me when the bike was ready. I had to call them. Poor customer service in my opinion
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June 2024 by A Michaels
Great experience. Mike is friendly, knowledgeable, professional and solution oriented. Obviously a lover of the sport, which makes all the difference, as he volunteered a lot of pertinent information to where I am as a cyclistr, and also, he knows a lot about the history of the industry. I don't live here, nut I would recommend this shop to anyone and everyone at all levels of experience. Old school in the best way.
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May 2024 by Anna Renee
Very pleased with the service at The bike shak. Calm atmosphere and friendly staff. My bike is roughly 40 years old and immediately recognized whennI mentioned the name of it. I went in for new tires *probably hadn't been changed in 20 years ?*. It took about 5 days before receiving the txt that it was ready but I rode out with shiny new whitewalls and new inner tubes. Would absolutely recommend and return if my bike ever needs more work. ?
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February 2023 by Scott Macdonald
Does not answer phone during regular business hours 3:30pm on a Tuesday!
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February 2023 by Cory Wesner
Very rude customer service, these guys talk down to you when you have questions...
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June 2022 by Bernice Lee
Had a quick trip in to check and fix the sensor on my bike computer and quick overall diagnostic/adjustment Was in and out within 15 minutes. These guys stopped what they were doing to help me out. Great local small business and friendly staff.
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June 2022 by Matthew Uhl
Dropped of 2 wheels asked them to go over them and make sure everything was aligned and straight got bad vibe when he questioned the novatech hubs. Needless to say 53$ later and the dish is off almost 3/16th inch.
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April 2022 by D M
I'm very happy with my purchase. I knew what I wanted before I went shopping there and was able to get the perfect bike for my needs for much less than I expected to spend. Tony gave me solid advice on how to ride and take care of my bike. He seemed much more concerned about giving me a good customer experience over trying to sell something to me.
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February 2022 by John Hartman
I bought more bike than I planned to, but I’m very happy Tony took the time to explain the differences to me. I am very very happy with the bike I purchased! Good guy to deal with!
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October 2021 by robert f.
I mistakenly bought the wrong size innertube and took them back a few hours later. I was told they were not able to be exchanged. It was "the owners policy". Very sorry to hear it. I have spent several thousand dollars at the store this year between the new bike and rehabbing an old one. I will not be spending another dollar at the store. I feel that their policy is very short sighted.
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October 2021 by Dan T. (Dan)
Class Act!
I stopped by because my bike was stolen. They didn't have anything in stock for my(tall) height because of the worldwide shortage but they still took time to help me look for bikes at other shops! Stop in to preorder or for accessories and tune up service.
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October 2021 by April Klinefelter
I called for help About a bike I bought And I guess I was talking too much the guy hung up with me Rude!
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August 2021 by Shaun C
Bought my first adult bike there a few months back . I had no clue what level of bike I needed and they walked me through the selection process. Helped me with maintenance questions also. Very happy with the shop.
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August 2021 by Dan T.
Class Act!I stopped by because my bike was stolen. They didn't have anything in stock for my(tall) height because of the worldwide shortage but they still took time to help me look for bikes at other shops! Stop in to preorder or for accessories and tune up service.
