-
October 2023 by Jess Barley
MALIK DOBBINS IS THE MAN!!! Kind, courteous, respectful and he actually listened to what we wanted and followed through! Love our new Jeep and so very happy with our service from all the professionals at Thornton York!! Thank you!
-
October 2023 by William Whitacre
Patrick was very nice and explained my car problem in great detail , was nice to talk to Jo again , she does a good job helping me with my new car . I’m so happy you have intelligent, hard-working people there . They deserve a raise or a bonus for going the extra mile with senior citizens customers ?
-
October 2023 by Addison Loayza
SHADY DEALERSHIP THAT GOES BACK ON THEIR WORD! WITHHOLDS MONEY TO CUSTOMERS. GIVES YOU THE RUNAROUND. AND WON'T RETURN PHONE CALLS. Bad experience buying a car when dealer used pressure techniques to sell a car and also raise required deposits. They provided us the wrong information on how they will pay for our MD registration and then went back on their word to send us the check for the car registration. This led to multiple phone calls and being told the managers are either too busy or not in the store. And even when promised to get a return call, the managers never called back. AVOID THIS DEALERSHIP BECAUSE THEY WILL TAKE ADVANTAGE OF YOU IF THEY CAN! THEY ARE NOT PROFESSIONAL AND CUSTOMER SERVICE IS SEVERELY LACKING!
-
October 2023 by Samuel Moon III
This was my first time visiting Thornton Automotive York, and I must say it was an awesome experience. Colton was a huge help in getting me into a vehicle I have dreamed of getting for years. I shared my story with him while testing driving another truck, he listened and check the inventory and found the vehicle of my dreams and had it transferred to the York location. I am a very happy owner of a Dodge Durango R/T. Many many thanks for for all you did to make this happen. Sam Moon
-
October 2023 by Addison L.
DEALERSHIP IS SHADY, USES PRESSURE TECHNIQUES, PROVIDES WRONG INFORMATION AT SALE, GOES BACK ON WORD TO PROVIDE CUSTOMER WITH MONEY TO PAY FOR CAR REGISTRATION, AND MANAGEMENT WILL NOT RETURN CALLS! Went with son to purchase his first car. Dealer knew the used car we wanted was a good deal. So they kept changing terms and required down payment amounts. Dealer said they would pay for our MD car registration as part of the sale but gave us the wrong information on how they would send the check. We called to confirm the process, but when it was time for them to send the check (approx $150), they gave us the runaround again and said they wouldn't send any money. How is this possible??? Called today to speak to management and kept getting told the managers are either not in the store or busy with other customers. HIGHLY UNRELIABLE AND HORRIBLE CUSTOMER SERVICE!
-
September 2023 by Maddy Pittinger
Great experience for getting my first car! Colton was a lot of help and did a great job!
-
August 2023 by Ben Woodward
Bought a truck here and was super easy, one of the best buying experiences ever. Jon was the salesman and he was fantastic. Zach the manager was great as well. Recommend!
-
August 2023 by Sean Geibe
Sister went to reverse in an "inspected" vehicle, turns out that the throttle wanted to lock in reverse gear and keep in lock even against brakes. Stayed in lock (reverse overdrive) for so long, ended up taking her into the neighbors yard down the hill because SHE COULDN'T STOP THE CAR! All she could do was steer, and guess the tree was the safest bet. We haven't had this car for long, and it has only been used for work, so this IS NOT a result of improper usage.
-
August 2023 by Ryan Chivers
I recently purchased an F-150, and I couldn’t have been more pleased! I had a salesman named Jon and he made the process super simple and quick. With a little help from his coworker Zach, Jon and I tied up a few loose knots and closed the deal. I couldn’t have had any better of an experience purchasing my first vehicle. I recommend to anyone looking for a car, to check out Thornton Automotive. ???
-
August 2023 by Crystal Hernandez
Let me start by saying this was the most important experience of my life. Despite the stress of financing a new vehicle, Jonathan Cox, who is an excellent sales representative, couldn't have made the ease of the process any more trouble-free. Mr.Cox went above and beyond to work with me, he made moves on my behalf as the middleman to ensure I got what I wanted, and I am very satisfied.Thornton Automotive is a dealership with several options on vehicles and financing, so you're bound to find something you'll like. I'd like to formally commend Jonathan, on his knowledge and abilities on helping me thru my first car buying experience. Thank you Jon for everything! I'm proud to see you in your new office space, you'll make great things happen.Anyone looking to purchase, finance and test drive a new or used car, go to THORNTON AUTOMOTIVE, I highly recommend Jonathan Cox as your sales representative!!!
-
July 2023 by Pearce Bloom
Bought a truck from Thorton 2017 Toyota Tacoma. They agreed to inspect the vehicle and fix any issues before the purchase. At the time of the purchase, the vehicle was not completely cleaned out and inspection was not complete. They agreed to do the inspection a few days later, they did the inspection and replaced some parts, including a CV axle but completely passed over the other CV axle that was broken. When I called to get the issue fixed, they told me that there’s nothing that they can do. I have pictures of the CV axle that is broken still from before I got in the vehicle and drove it off the lot after the inspection.
-
July 2023 by Dallas Dickerson
From buying my truck to getting service done I have had a good experience with Thornton. Will definitely be back when the time comes for another truck.
-
July 2023 by Zachary Decriscio
This is the 3rd vehicle I have gotten from thorton. I must say they have always been helpful and willing to make the deal happen. Thank you all for not being pushy with the sale.
-
June 2023 by Bruce Hengst Sr
I just purchased 2017 GMC Sierra at Thornton Automotive York this weekend.My young salesman, Colton Markel, was very knowledgeable. Colton was very clear and concise throughout the whole process. Never felt rushed or pressured to make any deals. Kudos to him.The whole team made the process seamless. From valuing my trade, to easy financing options, followed by a streamlined sale. They worked well to assure my purchase was within my budget too.My experience was a 100% positive one, and I "Drove Home HappyHighly recommend.
-
June 2023 by Bruce Hengst
I just purchased 2017 GMC Sierra at Thornton Automotive York this weekend.My young salesman, Colton Markel, was very knowledgeable. Colton was very clear and concise throughout the whole process. Never felt rushed or pressured to make any deals. Kudos to him.The whole team made the process seamless. From valuing my trade, to easy financing options, followed by a streamlined sale. They worked well to assure my purchase was within my budget too.My experience was a 100% positive one, and I "Drove Home HappyHighly recommend.
