-
May 2024 by Barry Taylor
I rented a car trailer today, and everything went well until I loaded the car on the trailer and noticed the one strap was cut. Luckily, I had straps and was able to haul the car I needed to. When I returned the trailer, the gentleman was extremely helpful. He acknowledged that it was an issue on their end and promptly gave me a partial refund. I would rent from them again. Everyone makes mistakes, but making things right is difficult.
-
September 2023 by Brian Rupert
Watch out for hidden charges and we were to get free month storage locker. No. But all and all was a pretty good experience. Make sure you return anything you borrow cleaner then you got it is always my way.
-
May 2023 by Jacqui Robinson
Great experience with this Uhaul location and the manager, Paul! Paul went out of his way to help me secure the support needed for my son to secure reputable moving help and 2 U-boxes to safely store his belongings. Paul keeps a clean facility and I feel as though we selected the correct location in Denver, CO. I would recommend this Uhaul location.
-
April 2023 by Darin Viergutz
Great staff and well priced in comparison to competitors
-
March 2023 by Nelson Hall
Easy process. Friendly people
-
July 2022 by Brian Meyers Jr.
Ordered a truck online a few weeks in advance to use locally, only to go pick it up and it is not available. They said it is because I missed my appointment time, I came in a few minutes after that, and they already cancelled my truck and said someone else already booked it. DId not help in finding a new truck from somewhere else, just said we have nothing available and can't help you. Also talked to U-Haul corporate and they said that they should have given me a call prior to the day I was picking up, and they never did.
-
June 2022 by Armando Ramirez
Acceptable.
-
June 2022 by Karisma Weedon
Good customer service
-
June 2022 by Omar Rivera
Excellent service
-
May 2022 by Ryan Clayton
On uhauls website when making a reservation for a car trailer it has OPTIONAL next to delivery destination. Apparently it's not optional if you're not bringing it back to the same location.
-
December 2021 by Shelby Cooper
I was supposed to get a call the day before my rental pick up to confirm my rental was good to go. I never got a call, so I called the morning of the pick up to confirm. I was told that they had my reservation but they didn't have a truck for me. The guy I talked to said he would call someone and that someone would be calling me back. 2 hours later I still hadn't gotten a call, and this was about 3 hours before I was supposed to pick the truck up so I called them again. The lady I talked to this time said that they were going to upgrade my rental to a bigger truck for the same price. We specifically wanted a small truck so it would fit where we needed it to backed in in our front yard to move our stuff. I never once got an apology or anything from anyone there. When I went to pick up the truck, I asked if there was a lock on the truck and she told me some trucks have them, some don't. She went and checked and mine didn't, so I had to buy a lock which I feel is not my responsibility. Overall I would never rent from this location on recommend to anyone to use.
-
November 2021 by Shelby Winters
I was supposed to get a call the day before my rental pick up to confirm my rental was good to go. I never got a call, so I called the morning of the pick up to confirm. I was told that they had my reservation but they didn't have a truck for me. The guy I talked to said he would call someone and that someone would be calling me back. 2 hours later I still hadn't gotten a call, and this was about 3 hours before I was supposed to pick the truck up so I called them again. The lady I talked to this time said that they were going to upgrade my rental to a bigger truck for the same price. We specifically wanted a small truck so it would fit where we needed it to backed in in our front yard to move our stuff. I never once got an apology or anything from anyone there. When I went to pick up the truck, I asked if there was a lock on the truck and she told me some trucks have them, some don't. She went and checked and mine didn't, so I had to buy a lock which I feel is not my responsibility. Overall I would never rent from this location on recommend to anyone to use.
-
September 2021 by Matthew Stauffer
Showed up 35 minutes late for my trailer rental, after missing there call at 8:58 I called back immediately after and was put on hold for 20 minutes. Got through to some corporate person not even a person at the U-Haul and they told me that my trailer rental reservation should be good for one hour after it was made for. When I got there there was more than enough people to answer the phone and not one of them did. It wasn't busy or anything. Much to my surprise they already rented my trailer to someone else! Cassandra seems to take joy in telling me my trailer isn't here and doesn't even offer a solution. The only person who was semi helpful was some guy who I assume is the manager. Cassandra and the other desk girl are the least helpful people I've met in a U-Haul. I should of realized this would happen when I saw all the other reviews.
-
September 2021 by Edwin Gutierrez
I think the people from u haul they very respectful on they service are top of the line is nothing to compare with anybody else
-
September 2021 by Orlando Bryson
Took my Uhaul back late due to a family member passing that day. I was charged 372. A 15 footer that I put 24 miles on. Also they have no way to extend or modify your reservation.
