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January 2024 by Chedly milo
Overall the equipment that I received worked as it should have and was new. The machine I ended up renting was not the size machine I was looking to rent originally as there was a big back and forth from the reservation guy not listening to what I wanted, but rather what he thought I wanted. I was not impressed with my interaction with Chris and I will admit I had a bit of an attitude in return to him telling me what I requested on the phone, which was not what I said. In fact after I booked I was called back twice as he tired to give me a different machine so 3 times I explained to him what I needed and he still couldn't figure it out. Everyone else I interacted with was great, the machine had no break downs, returning was super easy and relaxed.
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April 2023 by Ryan Glover
Great customer service, & quality equipment.
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November 2022 by Brian Heath
Ken piper has been extremely responsive and helpful on both of the generator rentals as well as adhering to all of JEM Groups safety and PPE requirements here on site. That said, we have experienced some equipment issues with start up but on this as well Ken Piper was very responsive in getting us a service tech to address the issue.
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November 2022 by Chea Winkler
My sales rep as well as Mike & Michelle from York Rental branch were very helpful & pulled strings to get backhoe delivered to our job site
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November 2021 by James E Carl
Great Service
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November 2021 by Matt Roberts
Equipment typically readily available. Deliveries are on time. The app works well. The web site is very helpful.
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November 2021 by Robert Kuzniar
Both rental reps and both service techs knew what they were talking about and showed me how to operate and run the auger.
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November 2021 by Jon Stoner
The salesman worked hard with me on trying to get me the right piece of equipment for the job
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November 2021 by ScottfrmPhilly
Easy seamless transaction. Customer support was helpful
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November 2020 by Michael Majewski
They get me what I need when I need it
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November 2018 by Alan Almond
Excellent customer service! These folks are super easy to work with, they will take good care of your needs. The equipment they rent out is always in great condition.
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November 2017 by John “Majorbacon” Schmitt
Great to work with and their service and equipment are superb!
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November 2013 by Joseph Elliott
I can rent equipment from Harrisburg or Lancaster and still pay less with the high cost of shipping. And when I ask them to work with me on the price they drop it a few dollars and that is it. Use Rental zone in Lancaster or Best Line, even if it cost more to ship it will save you money!
