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February 2024 by Liza Sigel
0 stars. Sent a certified letter for "Final notice and demand for payment prior to wage attachment of legal action". When calling to inquire why I never received previous letter apparently sent 12/14/2023 the representative ignored my question. I asked if they had ever actually mailed the letter. They never denied that they hadn't sent letter. I wouldn't have ignored previous correspondence and neglected payment. I obviously had filed my taxes for them to decide I didn't calculate my own tax due correctly. I felt that the "collection fee" is theft.
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January 2024 by Arild Björkman
Very helpful. Lost all my money. I am on the streets now. Please help me.10/10 Would recommend for people who are poor or new to taxes.
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September 2023 by Jennifer Beachtel
Illegal practices. Pa already tax their citizens more than enough and on top of filing local and federal taxes while paying property and school taxes of about 6000 to 8000 a year they want you to pay more taxes. Places like this need to be shut down and prosecuted for abuse of elderly and disabled people as well charges of harassment.
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August 2023 by Elizabeth Crowl
Amy was incredibly helpful and so amazing. I was in a panic with my situation, and she calmed me down, walked me through a process that would make things easier for me, and had me send my stuff directly to her and made me a priority when it could’ve been a whole different interaction. I seriously can’t be more thankful for how awesome she was! She even followed up with me to make sure I was able to get everything taken care of. If I could give her ten stars I would! Thank you Amy. You restore faith in humanity!
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May 2023 by Dee A.
Always phenomenal service and help.
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January 2023 by Zorayda Klyne
Awesome service - professional, friendly AND efficient!
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November 2022 by Ryan Ashmore
Very professional and kind from start to finish. Helped me to the best of their ability!
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April 2022 by axgeminix68
Service was fast and friendly for what I needed to do. 3 stars is for this: Remember to bring your checkbook. They need to get with the times. For some reason I couldn't pay my taxes online when I filed online. I went to pay in person. They don't accept credit cards or your debit card, they don't do instant ACHS either. You're going to have to remember to hold the funds until that check clears.
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February 2022 by Lauretta Yeagy
I went in to take care of my mess and Judy was an absolute angel. Helped me get organized and took care of everything right there. So polite and kind.
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September 2021 by Daniel Camp
Yeah love paying more taxes
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July 2021 by Ashley Martin
Never had an issue here. They are always very helpful for us.
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July 2021 by Bernie Allgyer
A total nightmare!
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May 2021 by Amber C
Claimed I didn't file taxes for 2013-2019. So I went back and re-filed every single one. I faxed multiple times and every time I was told it wasn't received. I then e-mailed the forms over. Not even 3 days after they're received I get a letter in the mail that I owe $2 in taxes, but they're adding $.24 in interest and $5 collection fee. And basically threatening legal action if they don't get their $7.24. Then at the bottom a note that I won't be getting a $24 refund owed to me for a different year because I didn't claim it fast enough. UNREAL. Staff was generally short, rude, and unhelpful.
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April 2021 by Kathy senft
Was very nice just wish we got something back.
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April 2021 by Robert Boyer
The only experience I had was bad. Whoever I talked to didn't tell me that it was for PA income tax only, not Federal income tax.
