-
March 2024 by Enrique Mejìa
I am completely satisfied with the repair done to the car. They had very good communication, they were sending updates on the repair every day and the car was ready before the initially scheduled time, very reliable workshop.
-
January 2024 by mike tambini
These guys do great work, above and beyond.
-
December 2023 by Katie D
Just picked up our vehicle. Our vehicle’s issue wasn’t resolved, but to make it worse, our back driver’s side window was cracked about an inch (it’s 30 degrees outside) and must have been cracked for a couple days awaiting our pickup as the floor is soaked from the torrential rain we had Sunday overnight. Waiting to see if/how the leather seats were affected. Do not recommend.
-
November 2023 by Jeffrey Kauffman
I had brought my car here after someone had hit it. They were very professional and kept me updated often. Every turned out great.
-
November 2023 by D
Although it took longer than expected the final job was great. It was delayed only because BMW was very slow with parts that we required to make full repair.Most importantly!!! The staff! Everyone of them is genuinely concerned about making their customers happy.I have an older car that’s still quite valuable and I trust these guys implicitly.
-
October 2023 by D P
Although it took longer than expected the final job was great. It was delayed only because BMW was very slow with parts that we required to make full repair.Most importantly!!! The staff! Everyone of them is genuinely concerned about making their customers happy.I have an older car that’s still quite valuable and I trust these guys implicitly.
-
October 2023 by Goat Burgler
Everything was great except they literally admitted to killing my battery while working on my car. Their solution was to quickly jump it with a box instead of replacing the battery THEY KILLED then they shuffled us out saying that all it needed was a quick jump and it would be fine! You get 1 star because getting stranded and having to call a tow truck is not fun and expensive! I’ll know in a couple hours from a different mechanic how much more these clowns are going to cost us that won’t be covered by insurance.Service: Body & Trim
-
October 2023 by Shane Fleming
York Collision Center did a fantastic job fixing my truck after its altercation with a tree. The truck was completed in about 7 days and looks brand new, they even washed and cleaned it for me! Highly recommend.Services: Painting
-
September 2023 by Michelle Nissley
The absolute worst customer service I’ve ever had with any business! In the first initial contact, I was told I would be contacted every 4 days with an update. That never happened. My husband and I had to make every call for a status update for the next 9 weeks. We were lied to for 3 weeks and told that our vehicle was sitting at the paint booth ready to be painted. After the first week of those 3 weeks, the first excuse was that it wasn’t painted because a technician quit, the second week was because they had a lot of technicians out sick with some apparent “bug” that was going around, but the third week, I received an estimate from my insurance company that was higher than the initial estimate. Now for those of you that don’t know this, that’s called a supplement, which means additional damages were found. Additional damages are not found until your vehicle is torn down to begin repairs. HERE’S YOUR SIGN! My vehicle repairs were just started at that point, so it wasn’t “sitting at the paint booth” for the last 3 weeks. Now we have to wait for more parts to come in. A week later they actually called my husband to tell him that all the parts were in and that my car would be done “mid to late next week” (this was their regular saying every time we called). Which by the way, I was to be the contact person for my car and confirmed with them on the initial first call that they had my cell phone number. I never received any of the calls, until I sent a mass email to my insurance company, my agent and York Collision expressing my frustration. This rating was only given one star because the day after my email was received, I received a call from York Collision’s manager, Jeff offering to put me into a rental vehicle and promised that my car would be done by the following Monday, as they cracked a piece of trim while putting my car back together and the part was due to come in the following Monday. The following Monday came and went with no phone call again. Tuesday comes with still no phone call by 4:00 pm. My husband calls them and he was told that it was a mud flap that was cracked and now it will be done by the end of the week. On the 60th day without my car, it’s finally done. I go in to pick it up, not one person told me where my car was parked, so I had to ask, to which the response was a finger pointed to the parking lot where multiple cars were parked. Not one person, including the manager, could be “bothered” to walk out and direct me to my car and even as much as apologize to me for their horrible customer service, nor mention to me how long it should be until I can wash it, go over the vehicle with me to make sure I agreed that the repairs were satisfactory…I got nothing!! Just like the entire experience with them. If you have State Farm insurance, this is one of their preferred body shops. I would highly suggest that you #1 change insurance companies because their claim handling is horrible, and they were no assistance whatsoever, and #2 if you’re with State Farm, choose a different body shop for your repairs.
-
September 2023 by Stephen Smith
Professional service, accurate and and honest quote. Happy with the repair. Couldn't have made the process easier. They work directly with Enterprise for easy drop off and pickup. Entire process was hassle free.Service: Body & Trim
-
August 2023 by Kelly Bradford
I just took my car to York Collision on Sherman St. They were going to have my car for ten days, but they actually got it done three days early. They updated me everyday on the status of my car. Everyone was really friendly and they did great work in a timely matter. My car looks great and I am very happy with the work that was done and the service I received. Thank you to everyone for making it a success and making it a great experience. As a plus, my car was vacuumed and washed!!
-
August 2023 by Donald Guillen
Great communication and friendly staff. Impressed with turnaround. Knew exactly what status of my repair was. Was so pleasantly surprised that my car had been detailed! Super clean and ready to go! Highly recommend this shop. Will only be using them in the future!
-
July 2023 by oleg kukharchuk
Terrible estimate serviceRegret to do an estimate won't go there ever. Bad customer service
-
July 2023 by Matthew Howe
This was my review from 2 years ago:Extremely happy with the service we received. They gave us a very competitive quote and had the work done in 2 days. The end results were absolutely beautiful, can’t say enough about them. I would definitely recommend them for any body work you need done.Unfortunately, here is an updated one from today:A bit disappointed with my most recent visit. I know they do quality work, and last time we were very pleased with the results. However, this time I had an appointment just to get an estimate and after waiting for 25 minutes nobody had even looked at my vehicle yet. Unfortunately, just being able to get the van for the day to take it there straight from work was enough of a hassle (my wife had to use my sedan to haul the kids around for the day), so it being all for naught just makes it that much more frustrating. I realize that things happen, but I expect this kind of wait at the doctors office not a body shop . This was only for an estimate, and I was already planning on getting 2 more as these repairs aren’t for an insurance claim. While I know they do excellent body work, it seems that I can already narrow my 3 estimates down to 2. I won’t be unreasonable and say that I’d never use them again, but they did lose any chance of getting the work for this particular repair job.
-
July 2023 by Anthony Aviles
Amazing job they did , clean and super detailed.. recomended 100%Service: Painting
