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December 2023 by Rosemarie Ramsay
Have been a customer for many years . Elizabeth is the best she is always willing to help and makes you feel good about purchases. Charms is very fortunate to have her
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December 2023 by Mandeep Kaur
Last week I went to get my girlfriend a gift for christmas when this old lady comes to me and said that she wouldn’t help me unless I was buying something expensive. I was really surprised by her attitude because I only asked her to show me a product. The worse part is that she was the assistant manager of the place and she was really rude to me for no reason apparently. I went somewhere else to buy the gift and I spent $3600 on it I hope that was more expensive that she thought
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December 2023 by Mitch A
Disgraceful woman working for this company. Tracy was awfully disrespectful to my wife and I. I DO NOT recommend dealing with her at all.
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December 2023 by Tayah
Arrived before open, and was waiting long after the surrounding stores had opened up as seemingly both staff arrived late, to let us in for a interaction that took less than a minute.
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October 2023 by Richard Wills
I took a Tag watch in for a simple battery replacement. When receiving the watch back the second hand wasn’t ticking, no problem, I paid and I figured some kind of reset was needed. Took it with me to Ontario to a jeweller for inspection only to find out an insulator ring was missing and - the battery needed to be replaced! While this may not seem like a big deal, please don’t handle watches if you don’t know what you’re doing. Very disappointing.
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July 2023 by John Cunningham
Good service, relatively good selection, plenty of staff available for assistance, convenient location within Royalty Crossing. Can't comment on prices but I'm presuming they're on par with other jewelers.
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June 2023 by James Wootton
Amazing service young English girl helped us adjust a medic alert bracelet for my mom. Certainly a star employee who went far above expectations
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January 2023 by María Emilia Leiva
Amazing costumer service! Wide variety of selection for wedding bands and engagement rings. They offered free cleaning service for my engagement ring just because I was there. Couldn't be happier with the service. My fiance said they made a great experience out of purchasing the engagement ring, made him feel confortable, gave him time to think and offered help when needed. We highly recommend buying from them.
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January 2023 by Dean Camp
I took a watch in for a replacement battery. The watch was an anniversary gift from my wife, with a sentimental engraving on the back. The store ruined the engraving, severely scratching the back of the watch with deep gouges. Not so much as an apology. First and last visit to this store.
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January 2023 by Maddie Murphy
I tarnished my silver ring whilst using a product in the shower. Showed up to Charm as I have lifetime warranty and the employee was so sweet and cleaned it right up for me! Incredible service:)
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January 2023 by Barbara Joslin
Very professional. Had a great experience
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January 2022 by Roseanne Mossey
I recently had the privilege and honor of being assisted by Morgan, an outstanding representative at the Charm Diamond Centres location in the Charlottetown Mall. This dedicated young lady's endless kindness, gentle patience, cheerful disposition and genuine care is where this beautiful Christmas shopping experience began.From our very first interaction over the phone, it was easy to understand that Morgan is truly amazing. Reaching out from her heart, she went above and beyond while discussing my hopes and needs for Christmas presents. It was Morgan's top priority to let me know that that she was completely there for me to help with every aspect of my shopping. From the very start this reached out to me as an invitation to be a part of the Charm Diamond family and I felt deeply that my needs as a customer were equally, if not even more important to Morgan than they were to me.In person, all the qualities that made speaking with Morgan more than fantastic shone through in her smile and all the ways she had prepared for my in-store visit. As professional as she is marvelously warm-hearted, Morgan created a treasured experience that became a part of what made my holiday season extra joyful!A one-of-a-kind, 100% perfect celebration of Merry Christmas is how I would describe this experience with Morgan, a most extraordinary Charm Diamond Centres representative!
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January 2021 by Steve Muise
A great selection of birthday gift ideas. Very helpful staff.
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January 2020 by Coady Lougheed
Just incase anyone at all was considering buying something from this company please be aware that they will not honor a price on their website if it was mis printedI recently bought a ring from their website which was originally listed as 699.99$ and was showing an incredible sale price of only 69.99$ of course I swooped in to take advantage of this offer and get someone a very special Christmas gift. But after my order was made and processed I notice that my order was missing from my online account on the charm diamond website. This was quite alarming so I called into customer support and was told "sorry, the price you saw was a mistake and we cannot do anything about this as we will not honor a price that has been listed in error." This was beyond frustrating as I wouldn't have even notice this had I not checked my account. No one from the company reached out to discuss this with me, and they are doing less than nothing to make me want to be a returning customer. I have honestly never been so frustrated with a companies lack to honor there advertisement and advise anyone who was thinking of making a purchase with them to reconsider choosing charm diamond center as your choice for a gift for that special someone.
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January 2020 by Robin Langston
Great service and prices
