-
March 2024 by John Cunningham
Usually a fairly long wait for a teller. It's not uncommon to have only one on, and if you need something that isn't at hand - they can't serve you at all as they can't leave their wicket.Recently severely reduced the hours accessible to their ATMs from 24 hours (see pic).
-
February 2024 by L L
If there are zero points, I would give them zero points. One of the staff was rude, my calls were never answered
-
January 2024 by Julien L
Location under staffed leading to long waits. Staff were generally courteous and professional, but expect to wait 30 - 60 minutes for basic services. I got my account specifically to transfer money to Mauritius. My first transfer went fine, but my next one to the exact same account (belonging to my fiancee) triggered a fraud alert. Fine, I appreciate the automated protection, but I've been working to resolve the issue for a week now, have gone to the branch twice, called the number on my bank card twice, talked to the fraud team three times, and finally talked to the global money transfer team. No one seems to be able to unlock my card or help me do the one thing I got a CIBC account to do. Meanwhile, a money transfer that I urgently needed to lockdown an apartment hasn't made it to my fiancees account. I'm aware that there is a lot of fraud these days, but this is a legitimate transaction and failure to move my money is having real world consequences for us. In total, I've now waisted 8 hours and counting as I'm writing this while on hold with the fraud department, again.
-
August 2023 by NITIN CHAUHAN
Never answered calls, but staff is good if you in person
-
June 2022 by remi mathew
Disappointed… The person in the branch was not ready to understand my problem, Not ready to accept their mistake, No resolution, Time waste, Worst customer service experience …
-
February 2022 by Pappy fish
They never answer their phone horrible service they always try to pass blame. My advice: definitely go somewheres else to get a mortgage or basic banking I regret giving them my business
