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November 2023 by Cheryl Doucette
Sold wrong sided sectional and nothing they would do about itTerrible customer service..And to top it all off adter only giving it for 2 weeks, seams started letting go and had bought more warranty and they REFUSED to fix it. If I could give SURPLUS a "0" star they would get it. DONT SHOP HERE PEI
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October 2023 by Tori Steele
Nice people… nit a bad deal but…Trust me…. Buying a couch? Get the warranty… screwed if you don’t but then. Again my daughter has been waiting weeks for a “repair” so buyer beware is all I can say!
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September 2023 by Laurie Giersdorf
Very patient, not pushy at all.
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September 2023 by Michael Arsenault
Very helpful staff. Reasonably priced furniture ?
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July 2023 by Brandon “Bmac”
Probably the worst experience I have had in a store it started out okay picked a couch we liked payed for delivery and when the guys came to deliver it they tried for max 10 mins to bring the couch through the front door before giving up and telling us it would not fit. They also had terrible customer communication and not overly friendly also robbed us of 130 CASH for a delivery that was not completed. Staff at surplus was anything but helpful and did not seem to care or want to make things right and made it seem like it was our fault it didn't fit although there was clearance it came down to inexperience on the deliver drivers side.My suggestion is to not shop here for anything go somewhere else with their own delivery service that aren't a 3rd party company to avoid this situation.Will not step foot in that store again terrible service for both.
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February 2023 by Don Warren
First time to visit, thought about it several times. Good quality furniture with very good pricing. Bought bedding and living room pieces.Highly recommended.
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February 2023 by darren “Derwood” hitchcock
Checking the store for mattresses. The warehouse is clean and tidy and the workers are very friendly. Also helpful in all their.
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February 2023 by Steven Halman
The Charlottetown Prince Edward Island Surplus Furniture And Mattress is a great and fantastic place to buy the furniture for your house and the staff is friendly and helpful too
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January 2023 by Paul Shepard
Great experience, friendly staff, no pressure tactics.
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January 2023 by John Morris
Bought a bedroom set, their website had it cheaper. The Local store matched website. Got Free island boy shipping. The employee was easy to talk too and great.Went back in to buy couch (and love seat) at same price as website and the store won’t honour their own website price. It was the same employee. He was told not to honour the website price again.Disappointing when a company won’t match their own website whether they consider inaccurate or not after all its their website.Update: Contacted management via their help-centre. Manager replied once, I asked him to verify there was a hit against my credit card as I ordered it online. No response. I attempted to call/follow up but still no response.
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January 2023 by Sara Azad
I bought sofa and dinning table from them payed for warranty for wood and fabric .both before 1 year damaged.I sent email to manager many time and they did not do anything .my experience was awful.
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September 2022 by Terry McCutcheon
Shaun and staff were great! They gave us different options to choose from and helped us purchase within our budget. We wouldn’t hesitate to go back for anything else we need in the future. Highly recommend.
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April 2022 by James Waugh
I purchased from here before and had good and friendly customer service.
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April 2022 by Kayleigh Trainor
This is the second couch I got from surplus!! Got warranty on both ! The frist couch broke didn’t get and help with warranty basic said that’s you fault ! On the the second couch had it for a few month the wood snapped!! Called and called told to email manager here we are going on for weeks no response multiple multiple emails!! Nothing!!! So frustrating I don’t know recommend !!! Will never buy a single thing from them again and I have gotten quite a bit off stuff from them!!!
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November 2021 by Ambyr Murphy
I am very much upset with this company. I had bought a bed box spring mattress in November as well as a sectional couch.had called in December where the spring came up through the couch asked to send proof of picture in which I did .never heard back from anyone I ended up in hospital with surgery when I got out called again same thing send picture and we will get back to you .nope again nothing .contacted again a week ago was told manager was no longer with them and there was a new manager and he was not able to get into old managers files so let's start process over again. Was told there head office manager would be in that same day and they would get back to me later that day .almost two weeks later and no response from anyone .the bed the coils are coming up through mattress again nothing about it either. I have the warranty on both pieces of furniture. A piece of advice do not pay the extra for the warrant because they don't even bother to reply back .if I don't hear from someone by end of next week I am going fully local and let all OF PEI no what a crappy customer service they have and to stay away from SURPLUS there there to take your money and push the warranty but will not bother to do anything when there is a problem .PS .I CAN GIVE YOU OTHER FAMILY AND FRIENDS WHO WENT THROUGH SAME CRAO IM GOING THROUGH .PAY THE EXTRA FOLKS AND GO TO BRICK OR LEONS AND GET FURNITURE THAT WILL LAST LONGER THEN A FEW MONTHS AND HONOR THERE WARRANTY OR AT LEAST REPLY BACK TO YOU AFTER 11 MONTHS OF CONSTANT CALLING AND EMAILING THEM .
