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November 2024 by Philippe P
Selling under pressure, the seller (C272) only thinks about his commission. He even goes so far as to question our decision not to buy an accessory (cleaner/protectant) when we tell him we already have some at home. Clearly, the seller saw his commission decrease...
At the checkout, we are told "that we must leave our email address to benefit from the guarantee": which clearly constitutes non-compliance (and ignorance by employees) of the Personal Information Protection Act. The cashier should have instead said: "There is a guarantee with purchases, but you must keep the receipt. If you wish to leave your email address, the store can help find the transaction if you lose the paper receipt."
I ask her to consult the personal information protection policy and she replies that she doesn't have that...
In addition, I clearly tell the cashier that I am not interested in the newsletter and what did I not just receive by email? Their newsletter... Once again, a failure to comply with the law.
Your store is not above the law, it is high time to train your employees!
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November 2024 by Az Yk
The cashier tells me that I don't have any guarantee because I refused to give my phone number, frankly, they take customers for idiots, that makes me laugh.
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October 2024 by Valérie Bouchard
Always well served! Always smiling and friendly salespeople
THANKS
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September 2024 by S. Rudd
Impeccable service!
I find it sad to read comments from people who complain about employees. When you enter a store it’s normal to come and offer you help. If you just want to watch, you just say so, and conversely, coming in and having zero reception would be a good reason to put 1 ⭐️. I've been going to this Browns for a long time, I've gone without buying, refunding, spending, letting it be known that I don't need anything at the moment, and I've always had the same service. Keep coming to see us and offering to help us, that’s a good service! Daysie, Angelly, Antony, Angelica ❤️
⭐️⭐️⭐️⭐️⭐️
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September 2024 by Eric Concha
Worst customer service! I do not recommend! (Browns Anjou).
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August 2024 by Linda scalise
Thanks to Dalila and the manager for very good, welcoming, smiling service. Thank you again, always satisfied at Galeries Anjou?
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August 2024 by Saïco
I had a great day shopping with them for a new pair of shoes and I thank the employees for being courteous and helping me with my search process. ?
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July 2024 by Samira Ziani
Too much no specious service
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July 2024 by Faiza Abboud
I receive excellent service every time I set foot there, thank you
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June 2024 by Rosa Maria Almeida
9 o .8
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June 2024 by Serge B
Very warm welcome and impeccable and fast service from Valérie. I will definitely go back there.
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April 2024 by Fatimazahra Belfellaj
Thank you very much loic I was very well served, he is a very good seller
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April 2024 by George Mykoniatis (GDM)
Good service and friendly staff. Canelle Turcotte helped me find what I was looking for, she is very kind, knowledgeable and patient. Overall, I was very satisfied with my experience. Thank you!
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April 2024 by XiaoMeng Lu
I love their big variety of shoe collection and appreciated the efficiency of employees.
However, I did not enjoy my shopping experience at all. As I entered the store, I could already feel and see that multiples employees were staring at me and following me, which made me extremely inconfortable. If I did not need to buy anything that day, I would just immediately leave the store.
However, on that day, I actually needed to buy a pair of shoes. So as I started to touch and try their shoes, one lady came to me and started to make nice compliments about my choice. Sometimes, as customers, we just want our own space and time to think, to look around and to make a decision instead of listening and chatting to the pushy employee. Then, as I sat down and started to try the shoes, that lady stood 30 cm next to me, staring on me, not allowing other employees to approach me and not allowing myself to try my shoes in a comfortable and relaxed manner. I do not blame this lady, she has to do her job and earn her commission, but this aggressive selling system needs to be improved for the long term profit and customer satisfaction. This whole experience made me feel as I was a monkey in the zoo; I would just be scared to go into to their store any time in futur.
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April 2024 by Fati Bitout
Wide choice of products. Anthony has consistently distinguished himself by providing service of incomparable quality. His proactive approach, his constant cordiality and his ability to find solutions adapted to my needs, whether through his informed answers to my questions or by the presentation of products aimed at improving my comfort, have greatly contributed to my positive experience. I highly recommend his services :)
