Purolator
Shipping CentersHours:
9201 Rue de l'Innovation, Anjou QC H1J 2X9 Hours
About Purolator
Purolator is a well-known logistics company that provides freight, package, and supply chain services mainly within Canada, with some expertise in the U.S. The company has built a large network over more than sixty years, reaching even remote locations to help businesses deliver their promises through customized solutions. Recently, Purolator has improved its service points, making it easier for customers to drop off packages without traveling long distances. For example, some locations now have drop-off points just 1 km from customers' homes, eliminating the need to go to distant warehouses. However, customer experiences vary widely. Some find the drop-off process quick and convenient, often taking less than a minute, especially at locations that are easy to access. Returning packages is generally straightforward, with quick, simple steps and good proof of identity procedures. On the other hand, service quality issues persist. Many customers complain about poor delivery service, such as packages not ringing doorbells or being returned to distant warehouses, making delivery unreliable. Responses from Purolator to complaints are often seen as corporate responses without real solutions, and some customers feel the company does not address the need for more accessible collection points or improved delivery practices. Overall, Purolator provides essential shipping and logistics services across Canada with extensive reach, but customer satisfaction depends heavily on the specific location and service experience.
Most Recent Reviews
February 2026
They simply dont deliver. It'll always show up wrong missing address whilst the address is always correct.
January 2026
Worst service and so inefficient. Had me call the service (1 hour waiting on the line) to re-send my package instead of giving me the package in person because I did not have a proof of address on my id card. Would not look at my proof of purchase or any proof on my phone. Very annoying.
January 2026
I live in Verdun purolator sends my package to their pick up point all the way at Anjou, make ma drive across town in rush hours so I can make in during opening hours. I get there and they tell me my package is not there anymore it got moved for another delivery attempt. I checked the status before leaving and it said I...
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