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March 2024 by Sandra
Not the first time I’ve had a disappointing experience here. During the weekend, they’re staffed with young adults to not say teenagers who know very little about the products. I went in looking for a screw and was ill advised and given the wrong size. When I went in the following day, I waited for over 20mins tea in the aisle waiting for someone to assist me but no one came. I drove to Home Depot and was served within minutes by someone who actually knew what they were talking. About. The product was a little more expensive but at least I was served correctly the first time by a competent employee.
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March 2024 by Caro
It is getting better!The lady at Pro cashier is a real Pro! Kudos to her!but yeah they need more employees, and better service in general. Also, I have been looking for construction white gloves and it has been one week, still no where to be found it. I wonder if the management there are only good to talk around as if the store doesn't need to run in a better & affective way. It is the "new 2024" services.
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March 2024 by Pierre Kiroule
Well stocked but very poorly located in my opinion. A little too far from the main access roads.
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March 2024 by Sébastien Lemieux
Every time I need advice I remember that the employees don't know the products and I leave the store in a huff. I try to avoid.
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February 2024 by ALain Gauthier
Excellent service ?
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February 2024 by Paul Paul
Disappointed with customer service
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February 2024 by Philippe Bovy
Very nice selection of patio and BBQ sets
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February 2024 by C. Letto
Preferable location for your renovation and other work…
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February 2024 by Thang Mach
I have always had very bad service at this place. the customer service staff are always very rude and have a bad attitude. Home depot not far away is better.
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February 2024 by Alexandre S.
soso customer service for returns
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February 2024 by François Lavallée
Good service from Denis in the plumbing department. He was very competent. A vestige that is becoming increasingly rare.
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February 2024 by Lucien Bouillon
We find everything
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January 2024 by Marc-Andre L
Compare to Rona, better chance of finding what you are looking for.
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December 2023 by Natou
Poor and very bad quality service —Réno-Dépôt has consistently fallen short of expectations, which in turn, has been an incredibly frustrating experience.
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November 2023 by Serdal Yukselir
Racist employees and manager, pulled the ici quebec line on me because i dont speak french . Even though an employee responded to me in english , he refused to give me an aisle number for a product i wanted to buy in english . I said since u refuse to speak english, could you write down the aisle number , he again refused .and gave me a lesson on how i should learn french. I Spoke to a manager who agreed with the employee saying ici quebec .This is not a matter of french vs english its a matter of helping your customers to the best of your ability. Considering there are a number of people in quebec who dont speak either . This is unacceptable customer service .
