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November 2023 by sabrina bourget
Amazing customer service by Melanie at the baby section!!!! She answered all our questions and went out of her way to make sure we had all we needed. Truly exceptional.
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July 2023 by Luther Pierre-Toussaint
No exchange policy on car seat.
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June 2023 by Ryder B.
Of course, there is a big selection of toys and games here. It's a bit sad what happened to this location though. It feels poorly organized and managed now. Also, sometimes the prices aren't very competitive when you start comparing to other stores. I noticed as well that certain products tend to be out of stock; it is a disappointment when you see many empty shelves in the aisles. Finally, please work on delivering better customer service. Employees are nowhere to be seen on the floor when I go. They should be available to assist customers especially in a large store like this.
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October 2022 by Victor Castillo
Love the place since I'm a kid. And now that I'm a dad, i go there to buy the essential for my kid.
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September 2022 by Paul Simmons
Friendly and helpful employee Doris looked up a toy I couldn't find.
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September 2022 by mardi “BigMama” E
Great location great customer service ? and shelves full.
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August 2022 by Donata Perugini
Staff is always amazing! Today Antonio helped me find the exact item I need to finish off my child's school supply list. I could not find them anywhere. Thank you so much!!!
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August 2022 by The Honest Canadian Review
From the few times I've been there, I've had excellent service. Sometimes there's a lack of staff but they make up for it with good service. Always a bunch of parking so that's good too.
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July 2022 by amreen bhugalee
Helpful staffGreat place to shop
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July 2022 by Duy Nguyen
The service was excellent. I was buying two bicycles for my kids and the young clerk, Salah I believe, went well beyond my expectations. One bicycle had to be unboxed and assembled and the other was a floor demo that had to be authorized by the available manager, Sylvain. As I was about to leave, Salah stopped me and wanted the demo to check If everything was in order. I hadn't even thought about a final check up.Amazing team.
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April 2022 by Michael Metzen
Good stocked store for toys for all ages. Staff is friendly.
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September 2021 by Mayuran Murugaiah
Good place to buy many thinks for kids, good quality but bit expensive.
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September 2021 by theepika sivasinnam
I bought so many toys and baby clothes it’s expensive but good quality.?
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September 2021 by Tom Bonini
20km drive only to find out that the item seen on their website was out of stock. This was the only location that displayed as having it available. No help either on helping me find it at a different store or order online
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September 2021 by Val Soule
Extremely disappointed with the level of service regarding the "lowest price guaranteed advertising". I bought a plush toy I thought I might have seen cheaper at Jean Coutu and couldn't find it on the Jean Coutu site to show, so asked the cashier if I could come back and get a refund of the difference if I found it at a cheaper price somewhere else. She said yes.I went to Jean Coutu right away, took a picture of the item with price and went straight back to Toys R Us.I was told a picture was not enough (look at the date and time of the picture and my receipt date and time and realize I would not have had time to doctor it, come on!) that it absolutely needed to be in a flyer or on a website. I had neither and the employee couldn't find it on the website either. I couldn't believe my honesty was in question and that when I suggested they call the store, I only got blank stares. It was clear to me there was no willingness to accommodate.I've been to places where they really mean the "lowest price guaranteed" and even back it up with a extra discount for the customer who is doing them a favour by telling them there is a better price out there and encouraging them to buy that item from them and not the other place with a lower price. That has value. I would think it would anyway for a company that has big signs advertising their supposedly "lowest prices".So you lost a sale for $5 + tax, years of potential sales for young children in my family and you're getting a bad review.