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August 2023 by patrick Gauthier
lots of choice of bike accessories
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March 2023 by Erick GR
Very good service!!!
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March 2023 by Philippe B.M.
Very good service from the chief mechanic who always works in shorts!
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March 2021 by Mathew Dryburgh
We called 3 times to reserve mountain bikes for the next day. The last message even explained our requests for reservation. We never got a return call to finally be told that they no longer have any bikes available. However, when I first received information, they were available.
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March 2020 by Crighttire
The bikes we rented and reserved in advance were well adjusted to our size.The customer service was bad, when we called, the person did not have the time to give proper advice. Bad information received by telephone regarding a promotion, but ultimately still applied to the invoice. Bad reception at the store, the employees didn't seem to want to work or serve.
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March 2020 by Chris Ambrozic
Great service today helping me with the right rental bike and trail recommendations. Thanks guys. I had a great time.
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March 2019 by Laurent
Terrible organization, disappointing skills. Read carefully:I went to spend a day on the trails with two of my friends who had to rent a bike from the store. We are given the bikes without adjusting saddle height or suspension settings based on weight. One of the bikes had play in the bottom bracket. One of the non-drive side crank screws was unscrewed. So we go back to the workshop to make the adjustment and we are told that they don't have the tool to do it (which is a basic tool in any bikeshop). Result: My friend rode the entire ride with the crank loose and it eventually created a hell of a crack.My friend had left his own pedals on one of their bikes last week and they took the trouble to call him back to tell him they would put the pedals away. When he arrived, he was told that they didn't have them and that the pedals may have been passed to another customer. Blatant and very ordinary lack of communication. As a result, we lent him two mismatched SPD pedals so loose that his feet unclipped when pedaling normally.On our way back, we asked a workshop employee to remove the pedals that we had brought and installed ourselves. The employee tells us that he is unable to undo them, that they are too tight. He was turning the wrong way and even persisted when my friend told him he was turning the wrong way. The training of this employee was certainly “botched”, since to say that this knowledge is basic in a bicycle mechanic workshop would be an understatement.In short, very disappointed with the service and the condition of the bikes that were loaned, which cost several tens of minutes of our day to make the adjustments ourselves, especially knowing that the rental rate is one and a half times more higher than the average for bikeshops in Quebec.
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March 2019 by Dennis Jones
They couldn’t find the bike we reserved, they didn’t have a mechanic working on a very busy weekend, they didn’t bother setting the suspension, seat height, or tire pressure. And the dropper post was broken. So they exchanged for a different bike, an XC bike when we reserved a 150mm trail bike, and didn’t set that one up either. Nice people, but incompetent with bike mechanics or rentals. Rent somewhere else if possible!!!
