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February 2024 by Louis-Félix
Very disappointing service. Every time I called or visited in person it seemed like he just couldn't wait for me to settle down and stop bothering him.
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January 2024 by Justin Mcphee
Never had such good service in my entire cycling career, :)
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July 2023 by Pat Dan
Welcoming owners and personalized service.Thank you for our NorcoFluid!
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June 2023 by Claudio Sepulveda
Like anyone able to buy a bike, I work Monday to Friday. Google says open on Saturday, I called and the voicemail says open. But.... It's closed. That's almost an hour of my day wasted. It's only open Tuesday through Friday during Desjardins Bank hours.
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June 2023 by Claude Beauchemin
Belle boutique avec beaucoup de choix de vélos à tous les prix. J'ai bien aimé l'accueil de la proprio qui a tout de suite trouvé la taille idéale pour mon fils. La propriétaire a pris le temps de nous faire essayer plusieurs modèles similaire avant d'arrêter notre choix. Le vélo à été livré à la date prévu (vraiment pas longtemps) et il va super bien.
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June 2023 by Isabelle Demers
After doing 3-4 places for a bike for my 12 year old son, with a budget of around $800, I must say that I had THE best service, very good advice, respect for the budget. Elsewhere, I was offered bikes at $1300-1600 knowing that we were looking for an everyday bike, that it is not a fanatic and that it would surely have to change in the years to come given its growth. I was made to feel bad about choosing a more "low-end" bike, whereas here, I felt that the customer's need had been well understood!
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June 2023 by Philippe V
Great service today for the BMX Rive Sud regional race!Thank you for closing your shop to allow the event to take place and give a chance to those who had technical problems to continue their day of racing!!
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June 2023 by Louis Brisson
Nice place. Kind staff. They listen to my needs. I highly recommend.
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May 2023 by Sebastien Paradis
Great service! I was well advised for the purchase of an emergency part and the guy explained everything to me well
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May 2023 by Yvon Lefebvre
Great service very satisfied!
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May 2022 by Genieve Beliveau
(Translated by Google) Great service, thank you(Original)Excellent service, merci
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April 2022 by Joanne F. Dussault
(Translated by Google) Thank you for the free valve caps(Original)Merci pour les bouchons de valves gratuits
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March 2022 by Patrick Courtemanche
Excellent service!
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March 2022 by Julien Lavoie
(Translated by Google) Attention ! I brought an e-bike to this location to check for power intermittency issues. I spoke to the owner on the phone four times during the five weeks the bike was in the shop. Each time, he replied that he was waiting for an imminent return from the manufacturer to confirm the problem. During the last call, listening to him get bogged down in his explanations and contradict himself, I understood that nothing had been done on the bike. Sir, rather than admitting to not having put any time on the bike, dared to claim that the "computer" of the bike was finished. Changing it would cost $1,500 and more to change it, according to him. “I have three bikes like that in the basement of the shop. Questioning his verdict, I contacted the manufacturer describing the bike's symptoms. Immediately, I was told that it must be a problem with the battery, that the symptoms pointed to that. So I took the bike elsewhere to have it checked: it was the battery. Vélo Huard therefore misleadingly suggested that the bike was unsalvageable by staging a ridiculous scene to try to prove that he had tested with a blood pressure monitor and it turned out that the "computer" was faulty. The truth is that he was trying, in front of my impatience, to hide his laxity... If it hadn't been for my doubts about the honesty of the owner, a doubt that I had had since the first phone call , I would surely have sacrificed this bike that I had just bought from a private individual. I changed the battery and rode 40 km on the bike this week, without problems. Conclusion: the owner would benefit from being more transparent and proactive so as not to get entangled in such embarrassing and potentially costly situations for us, and possibly for him...(Original)Attention ! J’ai apporté un vélo électrique à cet endroit pour vérification de problèmes d’intermittence de courant. J’ai parlé à quatre reprises au propriétaire au téléphone pendant les cinq semaines que le vélo a passé à la boutique. Chaque fois, il m’a répondu qu’il attendait un retour imminent du manufacturier pour confirmer le problème. Lors du dernier appel, en l’écoutant s’embourber dans ses explications et se contredire, j’ai compris que rien n’avait été fait sur le vélo. Monsieur, plutôt que d’avouer n’avoir pas mis de temps sur le vélo, a osé avancer que l’ «ordinateur » du vélo était finie. Changer ça coûterait 1500$ et plus le changer, selon lui. « J’ai trois vélos comme ça dans le sous-sol de la shop. » Mettant en doute son verdict, j’ai contacté le manufacturier en décrivant les symptômes du vélo. Immédiatement, on m’a répondu que ce devait être un problème avec la batterie, que les symptômes pointaient vers ça.J’ai donc apporter le vélo ailleurs pour le faire vérifier : c’était bien la batterie. Vélo Huard a donc suggérer de manière trompeuse que le vélo était irrécupérable en montant une mise en scène ridicule pour tenter de prouver qu’il avait fait des tests avec un tensiomètre et qu’il s’avérait que l’ « ordinateur » était défectueux. La vérité c’est qu’il tentait, devant mon impatience, de cacher son laxisme... Si ce n’avait été de mon doute par rapport à l’honnêteté du propriétaire, doute que j’entretenais depuis le premier coup de fil, j’aurais sûrement sacrifié ce vélo que je venais d’acheter d’un particulier. J’ai changé la batterie et roulé 40 km sur le vélo cette semaine, sans problème. Conclusion : monsieur le propriétaire gagnerait à être plus transparent et proactif pour ne pas s’empêtrer dans des situations aussi gênantes et potentiellement coûteuses pour nous, et possiblement pour lui...
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April 2021 by Dany Provost
(Translated by Google) Amazing service and price. The best place on the south shore.(Original)Service et prix incroyable. La meilleure place sur la rive sud.
