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September 2023 by Caroline Malo
no service
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July 2022 by Michel Michel
(Translated by Google) Very good customer service at this Beloeil branch and I have been at this bank for several years, however, it is at the central office that it could be better in my opinion since it is not attentive enough!(Original)Très bon service à la clientèle à cette succursale de Beloeil et cela fait plusieurs années que suis à cette banque par contre c'est à la centrale que cela pourrait être mieux selon moi puisque pas assez attentionné !
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July 2022 by Claude Filion
(Translated by Google) I find the bank's customer service quite ordinary...thank you for your excellent cooperation(Original)Je trouve le service à la clientèle de la banque assez ordinaire...merci de votre excellente collaboration
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June 2022 by Zaz
(Translated by Google) I am in the process of changing banks because I find the bank very "old" in its way of doing both at the application and service level.I canceled my credit card with them and had a purchase refund going on it.I called customer service to find out how it will work for the refund since my card was now inactive, and the agent on the phone was so rude with a condescending tone.I really don't regret having changed banks and I recommend it to anyone.(Original)Je suis en processus de changement de banque car je trouve la banque très "ancienne" dans sa façon de faire autant au niveau application que service.J'ai annulé ma carte de crédit avec eux et j'avais un remboursement d'achat qui allait se faire sur celle-ci.J'ai appelé le service à la clientele pour savoir comment cela fonctionnera pour le remboursement puisque ma carte était maintenant inactive, et l'agente au téléphone était tellement désagréable avec un ton condescendant.Je ne regrette vraiment pas davoir changé de banque et je la recommande à personne.
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February 2021 by Chartranos Qc (Chartranos)
(Translated by Google) Zero star! Worst service I have had! Not able to change a check! C koi ca a bank no cash !? I am priced in a special covid quote and no one can help me unlock $ 20 or more so I can eat! Ridiculous opening hours and disproportionate fees.5 times I try to have a transit and nobody can give me an answer other than well it's like that!(Original)Zero étoile! Pire service que j'ai eu! Pas capable de changé un cheque! C koi ca une banque pas de cash!? Je suis prixs dans un cituation particuliere du aux covid et personne ne peux m'aidé a débloquer aux moin 20$ pour que je puisse mangé! Heures d'ouvertures ridicules et frais démesuré.5 fois que jessai d'avoir un transit et personne ne peux me donner une réponse autre que ben c'est comme ca!
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January 2020 by Veronic Chenier
Excellent service and very nice atmosphere we feel very good as soon as we enter
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January 2020 by Monique Duval
Very good service and excellent advice and advisors
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January 2020 by Véronique Lebel
Customer service, they don't know that. I changed my mortgage with a bank that has its customer at heart, that supports and guides them and above all, treats them with respect and consideration. I received a call with a contemptuous tone telling me that I had less than a month left to renew my mortgage and that if I didn't do it quickly, I was going to pay additional interest which was going to cost me a lot. Dear. It was my pleasure to call her back to let her know that I had signed with another bank and that she would receive the papers shortly.
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January 2020 by Simon Cloutier
Worst service
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January 2019 by Me Louise Harbour Esq.
You really have to want to do business with this bank.
She operates on a credit union schedule - a real farce 10am - 3pm
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January 2018 by Lysanne Plante
I am a new customer but not for long. never seen worse service from management, and of course it doesn't concern all the employees, some are adorable.
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January 2018 by Stephane Loyer
Worst bank! If you want no one to care about your money, to have no personalized service (I challenge you to try to call this branch without falling into a circle of transfers that will always bring you back to # general), that your file is processed when they try, you are free to register with this horrible bank. If you save 0.01% with this bank for a mortgage, I suggest you pay 0.01% more elsewhere. These people should be prosecuted but unfortunately it will be David vs Golliath.
3 more years with this bank and my suffering will be over.
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January 2017 by Nick
Disservice
