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April 2024 by Laurie Beaudoin
Pretty decent experience. I made a reservation several months in advance to be sure I had what I needed. Two days before the date of my reservation I was sent an email to say that ultimately the trailer will only be available in Boisbriand. I then call the Blainville branch and the guy on the phone is super nice. He explains to me that this can happen on certain occasions when the equipment is not available in a certain location. Okay, I'll move on, I'll go to Boisbriand. On the day I receive a call almost at the last minute to tell me that it will finally only be available in Terrebonne. While my reservation was made several months in advance to avoid this type of situation. It's stressful enough moving 3 hours away... it could have been avoided if it had been managed better.
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August 2023 by P C
Good service, the staff is attentive and dedicated despite a moment of rush. They do what they can to serve well even when overwhelmed and do it well. The whole process is clear and without unpleasant surprises. The trucks are compliant and the prices are standard.
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July 2023 by Yanick Gauthier
I've done business here and everything has been done according to the rules of the art in truck rental.
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December 2022 by Marc-Antoine Cloutier
(Translated by Google) They are thieves and liars. Very bad experience with Jennifer at the counter who:1) Forces me to leave a credit card while it is clearly indicated at U Haul that you can pay by check, cash or credit.2) He does not ask you for the insurance, he puts it by default. It wouldn't be a problem if this insurance was respected! I had a collision due to a sidewalk under the snow and costs of more than $200 were charged to me without my knowledge, in addition to the cleaning costs despite the fact that I brought back a sweep clean truck. I have to claim damages to my credit card and these confirm the malicious nature of the transaction3) He tries to force you to bring the truck full of gas while it's optional.Basically, a lot of fraud and dishonest technique to charge the customer as much as possible. I strongly advise against!!!(Original)Ce sont des voleurs et des menteurs. Très mauvaise expérience avec Jennifer au comptoir qui :1) M'oblige à laisser une carte de crédit tandis qu'il est clairement indiqué chez U Haul qu'on peut payer par chèque, en comptant ou encore crédit.2) Il ne vous demande pas pour l'assurance, il l'a mette par défaut. Ça se serais pas un problème si cette assurance était respecté ! J'ai eu un accrochage du à un trottoir sous la neige et des frais de plus de 200$ m'ont été chargé à mon insus, en plus des frais de nettoyage malgré que j'ai ramener camion sweep clean. Je dois réclamer les dommages à ma carte de credit et ceux ci me confirme la nature malveillante de la transaction3) Il tente de vous obliger à ramener le camions plein d'essence tandis que c'est optionnel.En gros, beaucoup de fraude et de technique malhonnêtes pour charger au maximum le client . Je déconseille fortement !!!
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October 2022 by joe nobile
Excellent service
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July 2022 by Simon Moyal
(Translated by Google) I called to reserve a 20 cubic feet from the end of March at the price of $326.87 for my move on July 1st… at the end of May/beginning of June I call back to have it the day before again there is no problem and no additional charge. I confirm everything a week in advance and again the price remains unchanged… on June 30, I get the truck back with a contract mentioning the date of pick-up of the truck and the return date on July 1 with the same amount!!! $326.87...I return the truck according to the agreement with the same level of fuel and 40 miles more than planned. So I expect to pay $392.64 the price with the excess miles…well no!!!I receive the invoice stipulating me $ 1219.43 which is already debited because they have decided to invoice me for it on time instead of the fixed price on which we had agreed!!!I call U-Haul Blainville and they tell me that they have closed the bill and that I have to see the representative by giving me his phone number…Obviously this one does not answer me after having left him messages!!!I call U-Haul at the regional level to have a manager and after going from one person to another with endless waits it cuts off after 1h15!!!I'm furious and it's going to consumer protection!!!I STRONGLY ADVISE YOU TO RENT YOUR TRUCK FROM THEM IT'S A PURE SCAM(Original)J'ai téléphoné pour réserver un 20pieds cube depuis la fin Mars au prix de 326.87$ pour mon déménagement au 1er juillet… a la fin Mai/début Juin je rappel pour l'avoir la veille la encore il n'y a aucun problème et aucune charge supplémentaire. Je confirme le tout une semaine d'avance et la encore le prix reste inchangé… le 30 Juin je récupère le camion avec un contrat mentionnant la date de prise en charge du camion et celle de retour le 1er Juillet avec le même montant !!! 326.87$...Je ramène le camion selon l'entente avec le même niveau de carburant et 40 miles de plus que prévu. Je m'attends donc a payer 392.64$ le prix avec l'excèdent de miles…bin non!!!je reçois la facture me stipulant 1219.43$ qui est déjà prélevée car ils ont décider de me facturer ca a l'heure au lieu du forfait sur lequel on s'était entendu!!!J'appelle U-Haul Blainville et on me répond qu'ils ont fermé la facture et que je doit voir avec le représentant en me donnant son numéro de téléphone…Bien évidemment celui ci ne me répond pas après lui avoir laissé des messages!!!J'appelle U-Haul au niveau régional pour avoir un responsable et après être passé d'une personne a l'autre avec des attentes interminables ca coupe après 1h15!!!la j'enrage et ca s'en va a la protection du consommateur!!!JE VOUS DECONSEILLE VIVEMENT DE LOUER VOTRE CAMION CHEZ EUX C'EST UNE PURE ARNAQUE
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June 2022 by dube melanie
(Translated by Google) Quickly done well done ! The truck was there when I arrived. It doesn't take 10,000 questions. Good service ????????(Original)Vite fait bien fait ! La camion étais là mon arrivée . Ça prend pas 10 milles questions . Bon service ????????
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May 2022 by Jonathan Spadafora
(Translated by Google) damaged truckI got caught in a light because the truck wouldn't start.Delivery of the truckI put the gas back to the same level to be called back the next morning at 8:00 a.m. and told me that I had to pay $43 more because the gas is not at the same level the girl on the phone thought it was funny that I didn't be not happy and told me that they were going to charge me the costs anyway without even trying to look at the photos that I took before and after gasolineAll this to make me put on hold and finally hang up and receive their bill a few hours later with $43 in gas costs and DOUBLE charges For the rental and the rental costsI can't stop there... see you soon0 star(Original)Camion endommagéje suis resté pris a une lumière car le camion ne démarrait plus.Remise du camionj'ai remis l'essence au même niveaux pour me faire rappeler le lendemain matin a 8h00 et me dire que je devais payé 43$ de plus car l'essence n'est pas au même niveaux la fille au téléphone trouvait drôle que je ne sois pas content et me dit qu'ils allaient me charger quand même les frais sans même chercher a vouloir regarder les photos que j'ai pris avant et après de l'essenceTout ça pour me faire mettre en attente et finalement raccrocher et recevoir quelque heure plus tard leur facture avec 43$ de frais d'essence et DOUBLE frais Pour la location et les frais de locationJe n'en reste pas la...a bientôt0 étoile
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February 2022 by Jonathan Boss
0 Stars , If I could put -5 Stars I would !I can't believe how NOT organise this compagny is !I've reserved a trailer for moving from house to house with 6hrs drive between. 24hrs before they called me and told me that the trailer was at the adress I've reserved and everything was as planned.The next morning arround 10 or 12hrs before I go pick-up the trailer , they called me and told me that finally the trailer was not there and not available anymore !!! I had to leave the old home at midnight maximum that day.. Since I had 6hrs of driving to do, I've called to find another trailer in any city between the 2 adresses. I got flushed 2 times randomly... the 3rd time they finally told me that there's no other trailer or truck available for that short periode of time and that I should have reserved ealier ?!?!?!?!! ( For a total of 3h15mins on the phone ) Remember I had my reservation 1 month ago !!! NEVER AGAIN U-HAUL !!! I was already scared because all the pictures of damaged trailers on the road I saw before! I hope I can save you guys some trouble like I had.Québec / Canada.
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February 2022 by MTIK BOUTIK
(Translated by Google) This is the worst customer service I have had in my life! I very rarely leave a comment but it has exceeded the limit. He screams. He is rude. It requires. I preferred to take back my deposit.(Original)C'est le pire service à la clientèle que j'ai eu de ma vie ! Je laisse très rarement un commentaire mais il a dépassé la limite. Il crie. Il est impoli. Il exige. J'ai préféré reprendre mon dépôt.
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February 2021 by Nancy Mercier
(Translated by Google) Excellent service, clear explanations and the employees were very respectful. Much cheaper than elsewhere. I've done comparisons with other big banners and they're a hit.Cheer !!Nancy(Original)Excellent service, explications claires et les employés étaient très respectueux. Beaucoup moins cher qu'ailleurs. J'ai fait des comparaisons avec d'autres grosses bannières et ils sont sua a coche.Bravo !!Nancy
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December 2019 by Justine Hébert-Roy
Bad customer service, I do not recommend doing business with them. The young woman at the counter was extremely arrogant and had a mean, stupid look!!!
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December 2019 by Eugénie Caron
Customer service a big 0!
They gave us a date when we had to call to reserve our truck, which we did on the date mentioned. Only to be told that we had called too late and that there was no truck available...
Last year they canceled our truck less than a week before our move. I told myself I was going to give them a second chance this year, but it's over!
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December 2018 by Madame B
One of the worst customer services. The young rental attendant... I've never seen such an arrogant employee. I found her to be rude and aggressive in the way she spoke. When she returned from the rental, she had done her job poorly, so it took an hour before it was paid and finalized. Luckily the owner told me I could leave after 15 minutes because I couldn't stand this girl's condescension any longer.
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December 2018 by Gabrielle Lefebvre
He canceled our truck the day before the move 👎
