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September 2025 by Michelle Bouchard
Whatever makeup you need they have. Be ready to pay. Too pricey for me. You cannot walk down an aisle without habing 2 or 3 employees running after you as they get paid by commission.
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September 2025 by salah eddine yahia aissa
The sellers are doing a good job especially that short cute latina or arabic girl 🌻
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September 2025 by Lisa
I’ve usually had great shopping experiences at Sephora, but unfortunately today was very disappointing. While waiting in line, an employee named Shanchicha allowed another client to go ahead of me. It’s possible that the client had been there earlier, but what really left a bad impression was the lack of acknowledgment. We made eye contact, and not even a smile or a quick explanation was offered. A small gesture of courtesy would have made a huge difference. Very disappointed with the service today. What a shame.
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March 2025 by Bill Mavridis
Missing products. Better off buying online.
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March 2025 by Evelyn Ujvary
This store is always sold out of most items and barely has any testers. The point of going to a Sephora store is to test the products. If I didn't need to test the products I would have just ordered online. The employees also don't acknowledge and seem to run the other way when they see a patron. I have been to all Sephora stores in MTL and some in Ontario and the states and I have never seen anything like that. This store tarnishes the usually impeccable Sephora brand and service. Do better!
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December 2024 by Moi même
The service was poor! In addition to buying for $150 minimum every time I go there and ask for samples I am told that we liked them? It wasn’t like that before! Let me tell you that you will lose sales and customers! Very disappointed the word that I would pass on to people I know is going ELSEWHERE! Not to mention that when I ask for the samples I get looked at askance! I really don't like it! Do something with your employees, it’s pitiful! The man who works there and a young woman who looks good. The worst is the lady who manages when he has a problem????? His attitude leaves something to be desired! $1000 this year that I spent at this store in less than 9 months! In 2025 I will spend my money in another store maybe in the bay! Good year
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December 2024 by Kalia Moses travail
Atrocious experience no one to help everyone stupid
Mega loud music
Kids running around and ALL samples are gross or empty
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December 2024 by Martin St.-Père
Incredible choice
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December 2024 by Emilie Plays
I had a bad experience picking up an order. The service was slow and out of the three employees that I talked to, one was super nice and the other three where pretty bitchy.
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December 2024 by A
Very small location, I think a bigger store should open to ensure good service and ensure that when we go to the store they have what we want. I went today for 3 things and all 3 things were sold out. I had to order online to pick up at Rockland. Seriously….get a bigger store to accommodate the clients in the North. Maybe open up something bigger at the Mirabel Outlets to avoid having to go to Montreal to pick up an order….not even going to go next time to Boisbriand, I’ll just go straight to Rockland, what a big waste of time!
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December 2024 by Noironne
Coralie was of great help. She recommended the best product for my skin type.
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December 2024 by Dilpreet kour Matta
I don’t like the perfume smell outsideand inside the store other than it good
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December 2024 by Isabelle Lapierre
I went for the first time excellent service. I had the help of an employee who took the time to answer several questions. Really satisfied with the service.
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December 2024 by Emilie chabot
I agree with some opinions here on the welcome and attitude of certain employees. They talk to each other very difficult to get eye contact for help. I can understand that depending on age some people start on the job market but you chose to work in customer service. A smile and a warm welcome are essential. My 5 stars only goes for the exceptional service from Jade which I received 10/10. Extremely welcoming, she listens to her customer's needs, without judgment, I did not feel any pressure sales, very mature for her age and she knows her products very well. This is what we are looking for as a customer from you. The rest of the team should follow suit and she should be one of your top performers on the floor!
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December 2024 by Lamya Flower
Poor customer service
