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December 2023 by Gilles Vaillancourt
Counter service: impeccableBusiness Service: ZERO, 0 stars. They know, but they don't care!
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October 2023 by Roby St-pierre
Bad service on the phone bad service in place, never seems to know how to resolve a problem Benin and customer service is the least of their concerns
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September 2023 by Mike Norton
HiService is OK,I mainly use ATM, what is super cool it dispense 's $100-$50-$20Very useful for meCheersMike
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September 2023 by Denny Melody
I was satsified and they helped get my situation fixed fast. Merci
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August 2023 by Aper 13ECHO
Very ordinary as customer service! Unable to reach anyone on site, unable to have follow-ups, staff who do not know their products. During mortgage renewal, unable to give me a term longer than a year at a ridiculous %.Ciao bye, I resigned elsewhere with a much more humane bank!
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January 2023 by Felix Lariviere
(Translated by Google) Advisors who do not return calls or e-mails, no consideration for their customers. Cashier unable to make international transfers, fortunately she had a colleague who saved the situation but obviously she who did not know how to make international transfers showed no interest in assisting her colleague to be able to learn and be able to do it in the future, no she sat and watched those nails grow. Amazing ?(Original)Des conseillers qui ne retourne ni les appels ni les e-mails, aucune considérations envers leurs clients. Caissière incapables de faire des virements internationaux, heureusement elle avait une collègue qui à sauvé la situation mais visiblement elle qui ne savait faire des virements internationaux n’a montrée aucun intérêt à assister sa collègue pour pouvoir apprendre et pouvoir le faire dans le futur, non elle est restée assise à regarder ces ongles pousser. Incroyable ?
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January 2023 by Andre Melancon
(Translated by Google) The worst bank by experience; no acknowledgment from customers - ridiculous customer service - no follow up... Really customer experience should be a priority - I transferred a large sum of money (a house's worth) without any attention and feeling of their part - Another client for them what...1 star - in reality - 10 stars(Original)La pire des banques par expérience; aucune reconnaissance des clients - service à la clientèle ridicule - aucun suivi... Vraiment l'expérience client devrait être une priorité - J'ai transféré une importante somme d'argent (valeur d'une maison) sans aucune attention et sentiment de leur part - Un autre client pour eux quoi...1 étoile - en réalité - 10 étoiles
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January 2023 by Nancy Therrien
(Translated by Google) It is now 9:30 a.m. The bank still not open, it chatters it chatters not very professional.(Original)Il est présentement 9h30. La banque toujours pas ouverte, ça jase ça jase pas très professionnel.
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November 2022 by patrick rioux
(Translated by Google) Wow, left 2 messages Thursday and Friday and it's Monday no call back from the advisor.At 10:01 a.m. they call to speak to someone and their computer system with the options is very long, almost 2 minutes to poke around to have the option to speak to someone and finally at 10:05 a.m. they tell us that they are sorry, who's waiting 45 minutes the bank opens at 10am? In branch, same thing, no one at the reception and employ them behind the counter (which was by no means busy) way that we have been waiting for several minutes before we ask if they can help us.I thought BNC was struggling but just broke a record. After that, you'll complain that they're losing their jobs to the detriment of technology. When you don't give good service that's surely what will happen(Original)Wow, laissé 2 messages jeudi et vendredi et nous somme lundi aucun retour d'appel de la conseillère.A 10h01 ont appel pour parler a quelqu'un et leur système informatique avec les option est très long, presque 2 minutes a pitoner pour avoir l'option de parler a quelqu'un et finalement a 10h05 sa nous dit qu'ils sont désolé, qui y a 45 minutes d'attente la banque ouvre a 10h ? En succursale, même chose , personne a la réception et les employer derrière le comptoir ( qui etait aucunement occupé) voie que nous attendons depuis plusieurs minutes avant que nous demandions si elles peuvent nous aider.Je trouvais que BNC avait de la difficulté mais ont vient de battre un reccord. Après ca vas se plaindre qu'elles perdre leur emploie au détriment de la technologie. Quand tu ne donne pas de service bien c'est sûrement ca qui vas arriver
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September 2022 by Vitaliy Shevchuk
Absolutely horrible. Employees don’t know what they are doing, system is down half of the day. The level of incompetency is impossible to describe. I tried to close my account, the person took three hours to close my bank card while accounts still remain opened…Misspelled my name on the bank draft and I had to show them three times my name was wrong.
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August 2022 by pat Supple
(Translated by Google) Worst bank I've dealt with.Always communication problems, never able to speak to someone in the branch, waiting time exceeding one hour for the last 2 days to have this transferred to a department which is closed at 2 p.m.Fake information in my account and never able to fix any problem.I advise you to go to another bank if you want good service, I close with them(Original)Pire banque avec qui j'ai fais affaire.Toujours des problèmes de communication, jamais capable de parler à quelqu'un en succursale, temps d'attente dépassant une heure depuis les 2 derniers jours pour ce faire transférer à un département qui est fermé à 14h.Fausse information dans mon compte et jamais capable de régler quelque problème que ce soit.Je vous conseil d'aller dans une autre banque si vous voulez un bon service, moi je ferme avec eux
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July 2022 by Maxime Thibeault-Chabot
(Translated by Google) Doing business in a branch is chaotic.Advisors are sitting on outdated procedures and transactions are still difficult to make. Although I understand the security issue, our transactions are in perfect harmony with our products. We have a joint account and my spouse cannot deposit money on my behalf. It makes no sense! Scotia you live in 1950!What's the point of having branches if we can't get service.Choose another institution for your banking products.(Original)Faire affaire en succursale est chaotique.Les conseillers sont assis sur des procédures désuettes et les transactions sont toujours difficiles à faire. Bien que je comprenne l’enjeu de sécurité, nos transactions sont en parfaite adéquation avec nos produits. Nous avons un compte conjoint et ma conjointe ne peut pas déposer d’argent en mon nom. Ça ne fait aucun sens ! Scotia vous vivez en 1950!À quoi bon avoir des succursales si nous ne pouvons pas obtenir de service.Choissiez une autre institution pour vos produits bancaires.
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February 2022 by pierre rheaume
(Translated by Google) No one in this branch knows the products and procedures. Any request for information becomes an endless journey.(Original)Personne dans cette succursale ne connait les produits et procédures. Toute demande d'information devient un parcours sans fin.
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January 2022 by Sebastian Ramirez
Worst experience and service ever. The lady who was on the front desk was not serviceable at all and was quite rude. Been a Scotiabank client for over 15 years and they were not able to help me get a new debit card, according to them to had to drive all the way back to Toronto where I opened my account years ago in order to get a new debit card. This makes no sense at all!!! Would not recommend doing anything in this branch.
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December 2021 by Vijay N.
I was not very satisfied with my service at this branch on a recent visit. I needed to have a debit card replaced and was instructed to visit a local branch by the Scotiabank website. I went to this branch, but my home branch is in a city where I no longer live. Despite producing multiple pieces of identification, my old bank card, and account numbers, the branch was unable to provide me with a new card and made no effort to troubleshoot the situation, telling me that the situation was my fault because I had moved and neglected to change my card before. When I called my home branch, they confirmed that any branch should be able to replace my card. Despite getting no result, the overall process took over 45 minutes because so many other people's transactions were taking so long. I was overall disappointed by the service here and would recommend trying elsewhere if you have any banking transaction beyond a rudimentary request.
