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March 2024 by Farida Visram
I order sandals from Birkenstock from time to time as we all enjoy various styles at home and recently placed a few orders, kept the ones I liked and returned the rest. I put sandals from 2 orders into one box in an effort to save mailing costs for the company as well as the use of multiple boxes, however, this resulted in not receiving a full refund from Afterpay as return mailing labels are unique for each order. I brought this to the attention of Cody at Birkenstock by phone who immediately resolved the issue and processed the refund I should have received. I appreciated his prompt service and response which, in my experience, is getting harder to find in today's online/faceless interactions.
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March 2024 by Teya Bartel
Very quick to reply to inquiry about shoe complaint and rectify the situation. 5/5 service and product.
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March 2024 by Karina Guerrera
Eloise was an amazing help! Customer service to exchange was simple easy and effective THANK YOU!
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March 2024 by Marta Pawych
Great customer service from Tamara with my recent order.She provided provided prompt courteous service and the package actually arrived sooner than expected!
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February 2024 by Don Paul
Since 1974 bought 2 pair every year Arizona sandles and brought 1,000,s to the comfort of Birkenstock Arizona sandals. The power of one very satisfied customer. Spoke & Sprocket bicycle repair in London Ontario Canada also celebrates 50 years in service under new owners Mike & Jenn
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February 2024 by David Impey
Recently tried to purchase a pair of Birkenstock sandals at SoftMoc -absolutely dreadful experience , will never shop there again . Came home and ordered a pair online , had them within days - service was very efficient courteous , respectful staff . No wonder people have moved to online shopping
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February 2024 by Remi Tayar
Top! The best brand and customer service. Just be aware that this location is Corporate Head Office.
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February 2024 by Thomas Gagnon
I had a issue with pricing with afterpay and reached out to customer service I received a quick response after explaining my problem Tamara helped me resolve my problem very quicklyThank you once again to Tamara and customer service you are the bestThomas Gagnon
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February 2024 by Crystal Deluca
Amazing and understanding customer service!!!Highly recommend ⭐️⭐️⭐️⭐️⭐️
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February 2024 by Twee
This is the very first time I have bought an item from Birkenstock. A pair of sandals are excellent quality. The customer service with Cody is beyond GREAT. Thank you very much
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February 2024 by Charmaine Chan
Tamara from customer service went above and beyond for me. Most of all, I felt that I was listened to and she addressed my sensitive concerns promptly and appropriately. I know that anyone working with her is a real treat and it was a privilege to have her help me with the shipping. The product I purchased took 3 weeks but she was patient and stayed with me the entire process. 10/10
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February 2024 by Tom Kenny
Every once in a while you come across great customer service. The service group at Birkenstock has been exemplary. The first issue was for a pair of shoes with manufacturing issues. They were immediate in their response and were quick to remedy the problem. The second involved a repair to a pair of boots I had just received. Once again they were on top of the issue and were eager to ensure I was happy with their product. Birkenstock shoes and sandals are not your cheapest option, but the fit, comfort, and durability are excellent. It’s rare to find such great customer service these days. I will stay a loyal client because of it. Tom - Calgary Alberta.
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February 2024 by Alex Lascelles
Customer service seems to be a thing of the past these days. However, the Customer Service Team for Birkenstock Canada provides excellent service.My order was processed and delivered quickly with no surprises. Unfortunately the width increased the sandal size for me but my return was processed quickly with no issues.Keep up the great work!
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February 2024 by Maeve Keane
Birkenstocks Customer Service is first class. Thank you Cody for being so professional and quick to respond to all of my inquires. Truly appreciate that Birkenstock takes care of their customers from start to finish. And, my feet thank you too for all of my great purchases … I LOVE all of my Birkenstock sandles ? ?
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January 2024 by Karen Hickey
About 8 years ago I purchased my first pair of Birkenstocks and I became a Birks convert. Years before I'd suffered a terrible broken leg that left some residual nerve pain. After wearing the Birks, the nerve pain disappeared and I decided to stick with a sure thing. The shoes are great, the company knows how to market its product and I strongly recommend you try them out if you haven't already. I'm sure you won't be disappointed.
