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December 2023 by B Sa
They have a nice variety of products and very helpful staff. Some of their products are on the high-priced range, which I personally don't believe they're worth it, but they are available to who might be interested.
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November 2023 by Mélanie Noël
Luc is a first choice advisor! He not only gives good advice: he doesn't count his time and knows our project inside out. Incomparable help! And we can say that Luc is very well surrounded: he is excellent, but just like his colleagues. Great service!!!
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November 2023 by Alex Dorand
Amazing collection
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October 2023 by Allo Sunshine
Customer service is horrible. No follow-up, you call you are on hold for more than 30 minutes... I'm sorry but I advise you to go elsewhere.I will never go to their house again
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October 2023 by Ashlee Liu
Had a bad delivery communication issue but the responsible person called back and apologized. Understand the understaff / training issue these days can happen everywhere. Will do business here again , with a bit of patience + luck.
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October 2023 by Pardo Mustillo
Great selection of upscale kitchen and bathroom bathtubs, sinks, and faucets. Amazing tiles.
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August 2023 by David Couillard
I ordered some tiles via the design team who redid my kitchen and washroom. The service I received from Ceragres definitely deserves more than 5 stars.They were quick to fulfill my order.They followed up with me a few weeks later when we were getting close to my renovation.And they immediately scheduled and confirmed a delivery when I needed the tiles.I didn't have to call back 10 times or send 20 emails about my order.It was easy and fast!A special thanks to Sylvana Herve who took really good care of me and my project.
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June 2023 by Chloé Ménard-Suarez
It’s the second time that they install a kitchen counter for me and again it was a very impeccable job! :)
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November 2022 by Melanie Vachon
Amazing product but return policy is not communicated when sealing the deal.In a case where the recommended 10% to 15% extra tiles ordered were not used this is what you need to know:They charge a 25% restock fee on your return's total amount.If you buy in the greater Montreal area you must bring back the tiles in Ville St-Laurent at their warehouse and cannot bring back in store.Lastly, they actually don't refund you but they give you store credit for future purchases.Not going into too many details with my specific case but hoping this helps out future customers knowing what they are getting themselves into.
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November 2022 by Young Kweon
Excellent and attentive service by Andrew ( Thank you!). The boutique is beautiful, well arranged and spacious with many gorgeous tiles to choose from. Hope Ceragres opens again in Ottawa, so we can save the trip.
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December 2021 by Aya S
Amazing products for tiling, but WORST service for your countertop needs. Miscommunication, lost of back and forth, lots of wasted time and energy, and wrong information provided to us. Better to deal with a stone fabricator directly than going through a rep, save your energy on more deserving things for your home
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September 2021 by Megan Mohamed
After service at CeraGres is terrible. We ordered a vanity for our new home project and it was never ordered in a timely matter, so we had to show elsewhere in such short notice. Messages never returned when we called to ask questions about purchased products. Our sales rep was never available and never returned our calls. Paid extra in delivery fees and things arent being delivered on time and causing extra delays in our home project
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September 2021 by Sebastien D
Very disappointed with the plumbing products and customer service. After buying our ceramic there, Ive bought almost all of the plumbing from them as they were on sale and mainly because of the seller convinced us of the super high quality that they were, nothing compared to the local products.For starters, a component in the shower valve was cracked and caused a water damage. In addition, 4 screws were missing for the freestanding bathtub faucet which arent the usual screws you can find in your hardware store.So I contact Ceragres about these issues where a representant says he'll take care of it. Even though I asked him to keep me posted, I have to call him every week to ask him where are the screws. Then I ask him for a replacement for the shower valve component which he says that he placed the other, but not more news after that.I got fed up with the awful customer service and took matters in my own hands. I contacted directly the manufacturer of the shower valve for a replacement and after 3 tries, manage to get the rights screws off Amazon. Needless to say that I wasted so much time with them, had to fix up the water damage it caused, payed extra plumber fees and of course delayed the project by weeks.Stick to ceramic Ceragres, plumbing doesnt seem to be your cup of tea.
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September 2021 by Maisons Le Charles
Do your self a favor and go somewhere else .This is the worst managed company I’ve ever seenNice products that’s what I kept coming back but it’s really really not worth your time and your money it seems that everything happens by chance no organization, mistakes , delays…
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November 2020 by Kathy Phung
Nice store with a vast selection of products. We we’re mainly there for our vanity and bathtub. The staffs we’re helpful.
