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November 2024 by Sam Lee
Opened a new account with Hanene and she was so efficient and lovely. She handled all my questions with a genuine smile. Will do more business with CIBC in the future thanks to her and the experience that I had. Thank you!
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November 2024 by Yann Mergui
Waste of time
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November 2024 by Aman##% N
Shttt costumers services in a normal days takes 30 min to wait and the services are so slow one of the worst banks branch ever...
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November 2024 by de lombares camille
Very good service at the counter. Janat was able to help me perfectly with my complicated file!
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August 2024 by Vladimir De la Rosa Suero
Customer Care people dont really care there….The harder your need, the easier they take it!
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August 2024 by Bob Bastien
CIBC will gladly hold your money for you. The problems begin when you try to get it back. I was lured by a high interest promotional offer which has now expired. Tangerine Bank allowed me to move my funds over to CIBC by Internet transfer without charge. However, CIBC turns something that Tangerine Bank offers without charge, into a money-grab. Finding the least expensive option for actually accessing my own money required navigating a list of Personal Account Service Charges that runs, (I kid you not), to 45 pages! It took me a trip to this branch to determine that because I am senior in age, CIBC would allow me to have my money in the form of a bank draft. The catch was that I would have to return to the branch on the following Monday, as there was no one on duty on Saturdays with the necessary signing authority for such a transaction. All the more reason why I have closed this account and resolve to give Tangerine Bank all of my banking business.
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May 2024 by Healing Touch
Oh my Goodness. I have never seen such an inefficient branch of RBC. Several desks but only 2 staff members to serve. I am a business account holder from Nova Scotia and had to waste my time to get my bank draft done. It took nearly one hour for the long queue 😬
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May 2024 by Nuo C
Nobody answers calls, left numerous messages and none of them were returned.
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March 2024 by Martin
This is the worst branch ever. Very unprofessional customer service. Avoid it at all cost. They don't deserve even 1 star. It's ridiculous I asked them to print out the T5 form for my taxes. I'm here since 5pm now it's almost 7pm. They close at 7pm. I still don't have this document. Waiting for them to speak with customer service because it's so hard for them. I really don't understand what kind of people they hired here...You don't deserve to work at the branch...
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October 2023 by snedden dsouza
Worst service ever. My next step would be to move my account. Regret having an account with CIBC.The bank wouldn’t accept a post dated check (I think this was fair) for my mortgage account, so I send someone to deposit the check. I was told the check has to be deposited to my checking account. After which I need go online and do a mortgage payment. There is no logic behind this, just an old outdated system.My last check was deposited directly to my mortgage account.I come from a family of bankers. This is absurd. Tellers need to be trained.
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September 2023 by Ryan Smith
2.4 stars what I see when I'm writing this review. This rating is justified.The teller seem to be lost and incompetent. I normally do not write reviews like this, but the staff here have the skill to make a bad situation worse.Not helpful at all in anyway.
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September 2023 by Jakub Rupniewski
Great customer service!
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July 2023 by zz z
The manager was rude and unhelpful！Attitude and full of racism! And verbally threaten customers! Worst bank branch I've ever seen in Montreal！！！！
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June 2023 by Song Gao
Been with this branch for our personal banking for years. Staff are always pleasant and accommodating. Our financial advisor Michael Huang is super knowledgeable, responsive and professional, addressing our needs in a very timely manner with great accuracy. At times, the que is long, but hey, you are in Canada ?.
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May 2023 by Justine Lap
Pire service clientèle que j’ai vu de ma vie, aucun professionnalisme, impossible de parler directement à quelqu’un sans tomber sur une boîte vocale, les employés ont tous l’air mêlés et ne savent pas ce qu’ils font, ne sont pas au courant de rien quand on leurs posent des questions. À éviter, si vous pensiez faire affaire avec eux, sauvez-vous le trouble et partez en courant
