-
March 2024 by Martin
This is the worst branch ever. Very unprofessional customer service. Avoid it at all cost. They don't deserve even 1 star. It's ridiculous I asked them to print out the T5 form for my taxes. I'm here since 5pm now it's almost 7pm. They close at 7pm. I still don't have this document. Waiting for them to speak with customer service because it's so hard for them. I really don't understand what kind of people they hired here...You don't deserve to work at the branch...
-
October 2023 by snedden dsouza
Worst service ever. My next step would be to move my account. Regret having an account with CIBC.The bank wouldn’t accept a post dated check (I think this was fair) for my mortgage account, so I send someone to deposit the check. I was told the check has to be deposited to my checking account. After which I need go online and do a mortgage payment. There is no logic behind this, just an old outdated system.My last check was deposited directly to my mortgage account.I come from a family of bankers. This is absurd. Tellers need to be trained.
-
September 2023 by Ryan Smith
2.4 stars what I see when I'm writing this review. This rating is justified.The teller seem to be lost and incompetent. I normally do not write reviews like this, but the staff here have the skill to make a bad situation worse.Not helpful at all in anyway.
-
September 2023 by Jakub Rupniewski
Great customer service!
-
July 2023 by zz z
The manager was rude and unhelpful！Attitude and full of racism! And verbally threaten customers! Worst bank branch I've ever seen in Montreal！！！！
-
June 2023 by Song Gao
Been with this branch for our personal banking for years. Staff are always pleasant and accommodating. Our financial advisor Michael Huang is super knowledgeable, responsive and professional, addressing our needs in a very timely manner with great accuracy. At times, the que is long, but hey, you are in Canada ?.
-
May 2023 by Justine Lap
Pire service clientèle que j’ai vu de ma vie, aucun professionnalisme, impossible de parler directement à quelqu’un sans tomber sur une boîte vocale, les employés ont tous l’air mêlés et ne savent pas ce qu’ils font, ne sont pas au courant de rien quand on leurs posent des questions. À éviter, si vous pensiez faire affaire avec eux, sauvez-vous le trouble et partez en courant
-
November 2022 by W. Jung
Good service
-
November 2022 by Romeo
Nice branch. Tellers were helpful. No queue on Saturday morning .
-
September 2022 by Maxime Frégeau
(Translated by Google) I put 1 star because it was the minimum.This is the horror in our self-construction file. We are promised to be called back on such a day, we never have a call back. We've been supposed to have a comeback for over a week. We were told 48-72h.We leave messages that are not returned.We made complaints and no return call.We only ask for a follow-up.We no longer know where to turn.Our case is not progressing.I strongly advise against.And that's not to mention the person who didn't understand our needs for our credit card change. Our request was however very clear but the person did not listen to anything. We had to hang up and talk to another agent who understood our needs and served us well.(Original)Jai mis 1 étoile parce que c'était le minimum.C’est l'horreur dans notre dossier d’auto-construction. On nous promet d'être rappeler telle journée on a jamais de rappel. Ca fait plus d’une semaine qu'on est supposé avoir un retour. On nous avait dit 48-72h.On laisse des messages qui ne sont pas retournés.On a fait des plaintes et aucun retour d’appel.On demande seulement un suivi.On ne sait plus vers qui se tourner.Notre dossier n'avance pas.Je déconseille fortement.Et c'est sans parler de la personne qui ne comprenait pas nos besoins pour notre changement de carte de credit. Notre demande était pourtant très clair mais la personne n'écoutait rien. On a du raccrocher et reparler à une autre agente qui a bien comprit nos besoins et nous a bien servi.
-
September 2022 by Lisa M
If I could give zero stars. I made an appointment to discuss certain subjects. I was told what documents to bring in. When I arrived, the person I was scheduled to meet with wasn't even there. They had gone on lunch. Another advisor took me. I told her my needs and the concerns I had regarding my credit bureau. She told me the documents I had were incorrect and to send her my documents. I did and she forwarded my file to another department. After spending almost half an hour on the phone with the specialist completing my needs, I was told the documents I originally brought in were correct but they couldn't help me because of my credit report. The lady I met with had been aware of this concern, and still felt the need to reply to an email telling me they couldn't help me. I understand there bank rules, however, the associates are lost and not professional.
-
July 2022 by F P
No one is motivated at work. Never answer to the phone service.
-
July 2022 by Rakan Almogbel
Excellent and exceptional service.Kyle liu is very cooperative representant ??
-
May 2022 by Pascale Balthazard
Excellent service
-
May 2022 by Eric Des Groseilliers
(Translated by Google) I always receive an exceptional service the employees are smiling and take to heart to offer a very good service(Original)Je recois toujours un service exeptionel les employes sont souriant et prennent a coeur d'offrir un tres bon service
