-
March 2024 by Muriel Ayangma
The price of certain products marked “special” has been increased to feign a discount… disappointed by this practice!
-
February 2024 by Élizabeth Brault
The collar and cuff bands of two of my Bébé Confort brand pajamas have discolored in their storage box (despite having been washed several times before) and thus stained several of my beautiful clothes (sherpa, little Lem, first pajamas, and so on). When I wrote to their team to understand what happened, to find solutions and contact details for the Bébé Confort brand, their response was short;"Hello, Unfortunately, we do not have a guarantee on this type of product and since the purchase was several months old, we cannot honor the request. Sorry."I am very disappointed with their customer service. A message without empathy... Especially since I never asked for a refund or a credit, but rather a solution. I have spent a lot of money at Clément in the last few years and I have been loyal to the brand until now.
-
February 2024 by Taoba Côté Pickard
We visited Clément in Dix30 as a family to purchase a baby stroller. We were lucky enough to be served by Gwen who offered us magnificent service. She took care to answer all our questions and was very knowledgeable about all the products offered. It's rare these days to receive service like Gwen's. Thank you very much, we will definitely come back to see you.
-
December 2023 by Jennifer Arevalo-Bernal
Yesterday, I went to this store to return a baby winter suit and a lady received the product and gave me back the money in the form of a gift card. She took the time to explain the return policy to me and was very kind. However, while I was looking for clothes for my children, an older woman, possibly the store manager, approached me to tell me that I should not put any items in the bag I had brought the winter suit, implying in quotes as if I were stealing from the store or leaving with things in my bag without paying. He even made me show him what was in my bag and obviously there was nothing from the store. It seems to me that this lady should have a little more training in customer service and even more education, because carrying a bag in your open hand does not mean that a customer is robbing the store, first be sure of that what you believe before making unnecessary judgments. What I believe is that the lady looks at people based on their appearance or their origin and there she draws her crazy conclusions. What a shame because the young staff at the store are really friendly and helpful, and they have always treated me kindly on purchases I have made on other occasions.
-
November 2023 by Maika Chaput
By far the worst Clement. I'm never going there again. I arrive at this BABY store, my newborn needs to drink his milk but the girls there categorically refuse to heat my bottle. She tells me that she is alone on the floor even though there are 2 downstairs and 1 upstairs.In addition, the oldest employee 100% insulted my friend regarding the size of her son's winter coat which was not present at the time of purchase. The latter allows you to judge and pass on comments as you see fit.You have just lost several loyal customers following your blatant lack of good customer service skills.
-
September 2023 by Melina Murray
Expensive clothing and baby items although they have a lot of variety
-
August 2023 by Kaysha Arsenault
I went there on Friday August 11 and there are several clerks on the floor and no one says hello or asks if we need help. Clerks talk to each other and blubber at customers in 'pretty ordinary words'.Clearly the Clément at the promenades is 100% better in the service
-
April 2023 by Mehdi Merai
Extraordinary services and great store. A plus: pet friendly
-
April 2023 by Amanda Auger
(Translated by Google) High quality products, most of them are expensive but at market prices so no more expensive than elsewhere. In addition, I would like to thank the employees who advised me very well in my purchases and who allowed me to breastfeed my son in store.(Original)Produits de grande qualité, la plupart sont dispendieux mais dans les prix du marché donc pas plus cher qu'ailleurs. De plus, je tiens à remercier les employées qui m'ont très bien conseillée dans mes achats et qui m'ont permis d'allaiter mon fils en magasin.
-
April 2023 by A
(Translated by Google) I bought the bblüv heart monitor today because I was in a panic. Having had a miscarriage last September, having my medical appointment and ultrasound this week had me freaking out about having to announce the loss of the baby yet again. To my surprise, despite being 11 weeks old, we managed to hear our baby's heartbeat. This reassured me and I therefore feel happy and ready for the future.thank you so much(Original)J’ai acheté le moniteur de cœur bblüv aujourd’hui car j’étais en panique. Ayant fait une fausse couche en septembre dernier, le fait d’avoir mon rendez-vous médical et mon échographie cette semaine me faisaient paniquer à l’idée de me faire annoncer encore une fois la perte du bébé. À ma grande surprise, malgré le fait que je sois à 11 semaines nous avons réussi à entendre le battement du cœur de notre bébé. Cela m’a rassuré et je me sens donc heureuse et prête pour la suite.Merci infiniment
-
December 2022 by Melanie Lamarre
(Translated by Google) Very good service, Lots of choices and quick response.He helped me bring my purchase to my car, a very nice initiative.Thanks :)(Original)Très bon service, Beaucoup de choix et réponse rapide.Il m’on aider à apporter mon achat à ma voiture très belle initiative.Merci :)
-
November 2022 by Tamara Moctezuma
(Translated by Google) Lots of items, choices and prices for all budgets but horrible service! They didn't want to help me put the stroller boxes in my car even though I was pregnant because it was raining outside!(Original)Beaucoup d'articles, choix et prix pour tous les budgets mais service horrible! On a pas voulu m'aider à mettre les boîtes de poussette dans ma voiture même si j'étais enceinte parce qu'il pleuvait dehors!
-
July 2022 by Martin Lapaj
Super service
-
February 2022 by Kareem Minhas
Great selection! Great staff! They have great stuff for kids girls and boys. We get alot of our kids stuff here its worth the visit.
-
February 2022 by mohamed salah kouidri
(Translated by Google) Generally I am quite satisfied with the service but today I had trouble getting help I had to go and get it at the checkout knowing that there were 3 and I even asked to help for a shoe I was told to choose the model before, without asking me what I was looking for the lady ended up coming she was friendly but clumsy knowing that I was with a 19 month old baby not very patient she left me twice to pick up a pair of shoes from another client who arrived after me and cash it in afterwards when she hadn't finished with me and I remember that I was with a baby and that there was someone at the cash registerSo I agree with the previous opinions to say that there are adjustments to be made otherwise a well-stocked store makes you want to buy except when you expect a lot and you say to yourself that maybe you are invisible.I dare to hope that there will be more service level training than fine words as in previous comments(Original)Generalement je suis assez satisfait de la prestation mais aujourd'hui j'ai eu du mal à avoir de l'aide j'ai du aller la chercher à la caisse sachant qu'elles étaient 3 et même qu'on j'ai demandé de l'aide pour une chaussure on m'a dit de choisir le modèle avant, sans me demander ce que je cherchais la dame a fini par venir elle était aimable mais maladroite sachant que j'étais avec un bébé de 19 mois pas très patient elle m'a laissé à 2 reprises pour aller chercher une paire de chaussure à une autre cliente arrivé apres moi et l'encaisser par la suite alors qu'elle n'avait pas fini avec moi et je rappelle que j'étais avec un bébé et qu'il y avait quelqu'un à la caisseDonc je rejoins les avis précédent pour dire qu'il y a des mises au point à faire sinon magasin bien achalandé donne envie d'acheter sauf quand on attend beaucoup et on se dit que peut être on est invisible.J'ose espérer qu'il y aura plus de formation niveau service que de belles paroles comme dans les précédents commentaires
