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October 2023 by les32318
This is the 1st review I've ever been compelled to write. I ordered a large LED bathroom mirror and despite excellent packaging once I hung it there unfortunately was a flaw. The customer service was excellent and prompt and I soon received a replacement. Very happy with the product and this company so I am a very satisfied customer.
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June 2023 by Myriam Dufresne
Very good service and best price in town!
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May 2023 by Malik Woodson
Very poor customer service ?! After-sales service follow-up leaves something to be desired, they respond after several weeks only if you harass them despite 2-year warranty protection... I do not recommend at all.
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May 2023 by Stanford Mark
This place closed down, no longer in operation
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April 2023 by Sam Tresor
Great service.
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November 2022 by Google user
2020:I recently started my bathroom reno and was looking for modern floating vanities and came across Decoraport. I hesitated and call their CS # to inquire about ordering, delivery, return/damage/exchange policy since I never heard of them and I live in Calgary. Overall, there customer service is over the top and I would recommend. I am so excited about how great it looks. It looks way better in person than on this pic that I'm posting. I cannot wait until my floorings, tiles and shower is completed. This is why I have rated them 5 stars: CUSTOMER SERVICE: Both agents I spoke to answered my questions and explained their service very well. One item I bought was damaged, I am wowed by their prompt service with the quick response time and the extra packaging they've asked their warehouse to wrap the replacement. Speedy freight service too. PRODUCT: Very modern and sleek! Floating cabinet has a bright LED light \u0026 soft closed door which I really love to show off along with the modern toilet. My friends \u0026 family has been asking where I got this. UPDATE: MAR 2022: It's been 2 yrs since we have been using these items I've purchased. Still in great functioning condition. I've received so many compliments. Just bought another toilet (same model) and finally finished the washroom that I partially done. I had requested for them to ship ASAP, they did. got my shipment in 4 bus days which is quick. Finally finished my washroom. Super happy overall with all items from Decoraport \u0026 their service.
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September 2022 by Vincent Nachaty
Real dumpy looking warehouse, not very attractive location, disorder, tools are lying around all over the place. Our order was ready, they kindly lifted it in the car, haven't unpacked it yet however excellent packaging. Not used to buying medicine cabinet online
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June 2022 by Manoj Mungur
omg do not buy from them , terrible service. i bougt a bath tub and a toilet from them. i bought them in March beacause of stock shortage .My renovation guy noticed that the toilet is broken when he opened the box. i do understand that it's more than a moth but still they want me to keep a broken toilet and they do not want to change it. keep away from them.
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February 2022 by George Hassan
We have bought numerous items from Decoraport and couldn’t be more pleased with their products and more so with their customer service. We had an issue with one of their products and Decoraport made sure to replace the items promptly. Other retailers should emulate their customer service.Would absolutely purchase again from them.
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January 2022 by Christophe Chan
There are better products out there. Very cheap and average products. Bought a shower stall from them about a year ago and the glass shattered for no reason. Thought I was getting a decent deal when using their product in a guest bathroom but it is not worth the risk. Be warned that their glass panels can break at anytime. Here are some pictures. Thank god there was no one in the bathroom when this happened, could have resulted in severe injuries.
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January 2022 by T.J. Sakoor
Renovating our bathroom and found this company online. We searched through their site and found a 36x24 mirror cabinet which we ordered. The ordering process was quite easy and the mirror arrived three days after the order date. Unfortunately, there was some defect with the product as the built in LED light around the mirror was not working. After taking a couple of days with customer service (who were excellent with the response times), they determined the unit was faulty and offered a full refund. We asked for a replacement unit instead, but the model was no longer available. We were so impressed with the original mirror cabinet and their service level, we upgraded to a much more beautiful, functional and a bit more expensive model (they even gave us a better t of a better deal on the upgraded mirror). Overall, we are very pleased with our Decoraport experience and won't hesitate to recommend them to our friends.
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September 2021 by Albert Berenshteyn
I ordered "Dual Flush Siphonic One-piece Toilet". They shipped after a few days and it arrived in Oakville, ON on a next day! It was well packed. The price was very good for this product compared to similar in local stores and I've got additional promotion discount + 5% Referral Code. You can use this referral code 005XCN
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September 2021 by Hanako Mia
Bought 2 Led mirror and 1 massage bathtub, the mirrors are super! And the tub comes around 1 month after the order date, it’s very limited quantity right now for the tub, you will be lucky if you get one.Very satisfied experience!
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April 2021 by info1362
useless all the way, communication ardue customer service useless, I tried to talk to someone wanting to buy a mirror, failing to do so I drove 1h30 and back to be told I could not purchase but it had to be online, one miserable lady alone in the store, no manager (apparently absent for covid), a bit of a third world experience DONT use it
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January 2021 by Hazel Nut
We received our items the next business day after purchasing, which was impressive. The shower panel we received was defective as in the hot water wouldn't go through (and no, it wasn't a plumbing problem), therefore we asked for another one as the products are guaranteed a few years. Although we eventually received a brand new panel, the customer service was a bit disappointing for us. You can only communicate with them through emails and the responses are sometimes very vague. But in the end the company came through.
