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January 2024 by felix renaud
Mediocre - pathetic - incompetence
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October 2023 by Daenerys
Really subpar customer service.
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October 2023 by DL
Really subpar customer service.
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August 2023 by Pierre-Alexandre Desrosiers
Completely unacceptable customer service. Came in store on July 15th to exchange a pair of sandals I got as a gift in the wrong size, did an in-store order. Everything was fine until I received a pair 2 sizes below what I ordered. Went back in store to exchange AGAIN, go through the whole process once more. The staff was fine. Now, I'm over a week after that was processed, the wrong size was AGAIN on order, and I'm told that my size is now back-order and I won't be getting it.If it was only that, its unfortunate but its not the end of the world. Sadly, it gets worse. Now, after waiting 3 weeks without having my pair of sandals, after dealing with having to travel in-store twice, i'm told by customer service that the store needs to handle order cancellations, and the store says that its customer service's job to do so. After some haggling, the manager agrees to do it if I can have chat logs to back it up, which is impossible to have official ones as the chat service online is horrible; closes after 2 minutes of inactivity without the ability to download the logs after the fact, no emails sent after the chat is closed, impossible to have a new rep get a log from a previous one, so i'm stuck here, without confirmation of anything, with the store and customer service not taking responsibility for anything and pointing one another. Now i'm looking at more wait until everything gets processed and I can be reimbursed, on top of having to once again drive to the store.This is by far the most frustrating purchase experience, and sadly it has very little to do with the people working, but more to do with how badly setup and organized Little Burgundy appears to be from the numerous mistakes and the ineptitude of how customer service works, on top of inventory mistakes. I cannot in good faith recommend buying from here, unless its in store and they have the correct order, you get to try them and confirm everything is good. DO NOT order online or in-store, you're opening yourself up for a world of discontent.
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June 2023 by Sincheng Phou
(Translated by Google) Good morning,I went to return the shoes ordered online: one of the pairs was too small and the other pair was worn. I find it normal for a big company like Little Burgundy to send used shoes. They should investigate who prepares the orders without doing the quality control. When you pay $125 without discount + shipping costs for shoes that you will only wear in the summer, you expect to have something new.The young saleswoman from Quartier 10/30 who received me and processed my refund was courteous and polite.Cordially,(Original)Bonjour,Je suis allée pour retourner les chaussures commandées en ligne : l’une des paires étaient trop petites et l’autre paire a été portées. Je trouve cela ordinaire d’une grosse compagnie comme Liitle Burgundy d’envoyer des chaussures usagées. Ils devraient enquêter sur qui prépare les commandes sans faire le contrôle qualité . Quand tu paies 125$ sans rabais + frais de livraison pour des chaussures que tu porteras seulement en été, tu t’attends d’avoir qqchoses de neuf.La jeune vendeuse du Quartier 10/30 qui m’a reçue et qui a traité mon remboursement a été courtoise et polie.Cordialement,
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February 2023 by judith liboiron
(Translated by Google) Very bad service, really disappointing and unacceptable. My daughter went to the store on December 28 to buy a pair of shoes. As his size was not available, an employee offered to pay in store to receive the order at home. On December 31, she receives a notice that the shoes are not available. The email then mentions that a refund will follow shortly. We are on January 19 and still no refund despite phone calls to the store and to customer service on the website. It's all the more frustrating considering that it's a teenager who works one day a week, which means a significant amount of money for her in addition to the disappointment of not having had the coveted shoes. Very very disappointed, I do not recommend this company.(Original)Très mauvais service, vraiment décevant et inacceptable. Ma fille s'est présentée en boutique le 28 décembre pour acheter une paire de souliers. Comme sa pointure n'était pas disponible, une employée lui propose de payer en magasin pour recevoir la commande à domicile. Le 31 décembre, elle reçoit un avis à l'effet que les chaussures ne sont pas disponibles. Le courriel mentionne alors qu'un remboursement suivra rapidement. Nous sommes rendus au 19 janvier et toujours pas de remboursement malgré les appels téléphoniques en boutique et au service clientèle du site Internet. C'est d'autant plus frustrant qu'il s'agit d'une adolescente qui travaille une journée par semaine, ce qui représente une somme d'argent importante pour elle en plus de la déception de ne pas avoir eu les chaussures convoitées. Très très déçue, je ne recommande pas cette entreprise.
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December 2022 by Jessica
(Translated by Google) Worst customer service.Walking into the store, I knew I wasn't going to spend hundreds of dollars on my winter boots.3 young people behind the cash register (not even sure that they all worked the 2/3 genre) not even a good evening or a smile when they returned, just a look of the kind that disturbed their conversations, which must have been so thrilling.We never ask them for help. What about the smell of pot that reeked of the store.Clearly I'm not going to refer anyone to buy from you.I will even less go back there.(Original)Pire service client.En entrant dans le magasin, j'ai su que je n'allais pas dépenser des centaines de dollars sur mes bottes d'hiver.3 jeunes derrière la caisse (même pas sûr qu'ils travaillait tous la genre 2/3) même pas de bonsoir ni de sourire en rentrant juste un regard du genre qu'on dérange leurs conversations qui devait être si palpitante.Jamais nous avons eux la demande d'avoir de l'aide. Quoi dire de l'odeur de pot qui empestait le magasin.Clairement je ne vais pas référé quelqu'un d'aller acheter chez vous.Je vais encore moins y retourner.
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December 2022 by Erika Lalumiere
(Translated by Google) I went to return a pair of shoes that I bought a week ago and wear 20 minutes but they are too big and not beautiful and the manager was EXTREMELY unprofessional and rude and told me that it is impossible to return even if the shoes are new!(Original)Je suis aller pour retourner une paire de chaussure que j'ai acheter il y a une semaine et porter 20 minutes mais elles sont trop grande et pas belle et la manager a été EXTRÊMEMENT unprofessional et mal poli et ma dit que c'est impossible de retourner même si les souliers sont neuf !
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August 2022 by Alexandra Petit
Pire service à la clientèle en ligne. J'ai commandé des chaussures et j'ai reçu la mauvaise pointure. Ils demandent des photos de tous les angles possibles??? Ils me font perdre mon temps. Ils prennent des jours à répondre aux messages alors qu'ILS ont fait une erreur en m'envoyant la mauvaise pointure. Je vais m'assurer de passer le mots à tout mon entourage de ne plus jamais magasiner là. Je vais retourner les chaussures en magasin et aller les acheter ailleurs dans la bonne pointure tout simplement.(Translated by Google)Worst online customer service. I ordered shoes and received the wrong size. They ask for pictures from all possible angles??? They are wasting my time. They take days to respond to messages when THEY made a mistake sending me the wrong shoe size. I will make sure to spread the word to everyone around me to never shop there again. I will return the shoes to the store and go buy them elsewhere in the right size simply.
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March 2022 by Ashley Cormier
Ils ne tiennent jamais ma pointure en stock (je porte du 6/12). La vendeuse nous faisait sentir comme quoi qu'on devait acheter le plus rapidement possible et partir. Étant donné le piètre choix de sélection de souliers qu'ils tiennent, il est normal de ne pas savoir lesquels prendrent. Elle nous conseillait vraiment n'importe quoi, ça paraissait tellement. J'y suis retournée en fin de semaine, question de donner une seconde chance à ce magasin. Les vendeuses n'ont jamais salué personne qui est entré dans le magasin, y comprit moi. Ils étaient tous derrière le comptoir. Deuxième et dernière fois!(Translated by Google)They never hold my size in stock (I wear 6/12). The saleswoman made us feel like whatever we had to buy as soon as possible and leave. Given the poor selection of shoes they carry, it's normal not to know which ones to take. She really advised us anything, it seemed so. I went back at the end of the week, to give this store a second chance. The clerks never greeted anyone who entered the store, including me. They were all behind the counter. Second and last time!
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December 2021 by Dania Fawaz
Can I put 20 stars?! The lady that served me was soooo nice. I bought a bag 3 months ago from another province. And since I didn't have my wallet on me, I couldn't "measure? If the bag would be big enough. I still bought it. When I came back, I noticed the bag is a bit too small so I went to LB and I explained my story. The girl did not bat an eye. She said yes, even though she could have said no and it's been more than 30 days. I don't think I have ever seen customer service as nice as her. I don't often shop for bags, but when I'll do, for sure that store!
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December 2021 by Jessica Robert
Service pitoyable!! Moi et mon copain sommes entrés dans le magasin avec l’intention de dépenser plusieurs centaines de dollars. Trois employés étaient présents et nous n’avons eu aucun regards, aucun service, personne n’est venu nous dire un simple bonjour et offrir d’essayer des souliers! Moi et mon copain sommes un couple aisé qui s’habille avec de grandes marques et nous avions l’intention d’acheter bcp à votre magasin! Je n’ose meme pas imaginer le service que vous offrez à une clientèle qui n’apparait pas aisée! Vous devriez miser sur un personnel compétent et non de belle parure uniquement!(Translated by Google)Pitiful service!! Me and my boyfriend walked into the store intending to spend several hundred dollars. Three employees were present and we had no looks, no service, no one came to say hello and offer to try on shoes! Me and my boyfriend are a well-to-do couple who dress in big brands and we were planning to buy a lot from your store! I can't even imagine the service you offer to a clientele that doesn't seem easy! You should bet on a competent staff and not only on beautiful finery!
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December 2021 by Ahmed Ben Achour
Le gérant est hautain et rigide.Ne maitrise pas leurs politiques. Il m a fait revenir 2 fois pour rien. J'ai du appelé le service clientèle pour avoir des explications.Il n a pas a coeur le service clients et ne semble pas concerné s'ils perdent un client.Dommage, les autres vendeurs étaient sympathique.(Translated by Google)The manager is haughty and rigid.Don't control their policies. He made me come back twice for nothing. I had to call customer service for explanations.He doesn't care about customer service and doesn't seem concerned if they lose a customer.Too bad the other vendors were friendly.
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January 2021 by Carolle Fournier
(Translated by Google) Really condescending seller.(Original)Vendeur vraiment condescendant.
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December 2020 by Jade Isabel
On vient spécialement au magasin pour acheter des birkenstoke (des sandales à 200$ btw) pour finalement se faire conseiller la mauvaise grandeur et, donc, le mauvais fit. Merci madame la conseillère, ton expertise est très appréciée. Maintenant on a seulement à se refaire un petit roadtrip de 2h pour venir les échanger :)(Translated by Google)We come to the store especially to buy birkenstokes (sandals at $200 btw) to finally be advised of the wrong size and, therefore, the wrong fit. Thank you, Madam Advisor, your expertise is greatly appreciated. Now we just have to redo a little 2 hour roadtrip to come and exchange them :)
