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September 2024 by Naf Dalim
Pavel was awesome. Attentive and great.
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September 2024 by Raquel Sosa
We were well received. The salespeople are very cordial. And to Angie who was very attentive from the beginning to the end of our visit. She was able to meet our expectations. She was quick and empathetic. The products are very qualitative.
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August 2024 by Angélique Lebailly
More than mediocre service in this store! 3 saleswomen, empty store, it seemed like I was disturbing them in their conversation the evening before....
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July 2024 by Mark Yoders
What a pleasant surprise! The girls working we’re incredibly pleasant and helpful!
The store looked amazing and shopped easily.
I’ll definitely be back.
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January 2024 by Bruno Seixas
I live a couple of Km from another Roots, which was closed on Google. Drove 22 km back and forth and the store was closed. Neither the hours on google (which might not be updated) or the ones on the store front matched the reality.
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December 2023 by Judy Lam
no one will border you for choosing your own stuff cause everything is already shown and two staffs were chatting their own affairs and no help at all if you asked for. Even after boxing day clothings and accessories are expensive
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December 2023 by chang yong
Four and a half stars! The pants are very comfortable and the hoodie is nice too! T-shirts are great too! The half-star deduction is because the styles are updated slowly. If you like it and want to repurchase it, if you don’t want to, it will be gone!
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December 2023 by Yanick Rivest
It’s a shame not being able to have service in French!!! The girl just answered me in English!!! Shame in Brossard in Quebec!!! We are not in Ontario or Vancouver!! The manager of this store you have a lot of work to do!!!
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November 2023 by Jacinthe Guertin
I had to make a trade after the holidays. The manager couldn't find my gift receipt which she had kept when purchasing it. I was there for 45 minutes with my 2 year old son... my son wanted to go to the toilet and they didn't want to lend me their toilet, I had to go outside the building, twice! When I returned, the manager had started to serve another customer before finishing my exchange, she had difficulty making the exchange for the other customer and during this time she did not take care of my invoice... the employees could not not help me because they can't make an exchange, just the manager. It was ridiculous...
The employees are very nice, but the manager who is the only one who can make exchanges after the holidays and what's more she has a lot of difficulty doing so is not normal. Then refuse their toilet for a 2 year old child who spends 45 minutes in their store, frankly! I will never buy from this store again.
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August 2023 by Daniel Lavoie
I liked my experience.
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June 2023 by Google user
Terrible customer service by assistant manager Ishwa. I drove 30 minutes with my young child only to be told that she could not assist with me with an exchange, saying she did not have authority to process it. I immediately called another roots (Fairview) asking me if they could assist me with the same exchange and they said that it would be their pleasure to help me at any time.
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June 2023 by Sarah De Rose
Terrible customer service by assistant manager Ishwa. I drove 30 minutes with my young child only to be told that she could not assist with me with an exchange, saying she did not have authority to process it. I immediately called another roots (Fairview) asking me if they could assist me with the same exchange and they said that it would be their pleasure to help me at any time.
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August 2022 by Rob Gauvreau
Roots forever
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November 2021 by Manuel Remonté
Superb quality store
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November 2021 by Israa Hilles
Roots is located in the Quartier DIX30. Clothing and shoe selection is great. Prices and store layout is good. Staffing and service is excellent and knowledgeable. The store is open mall hours. All major credit cards, debit and cash accepted. a little bit pricey but still quality ?
Roots is located in Quartier DIX30. The clothing and shoe selection is excellent. Prices and store layout are good. The staff and service are excellent and knowledgeable. The store is open during mall opening hours. All major credit, debit and cash cards are accepted. a little expensive but still good quality
